Lowe's Home Improvement

4.1
1870 reviews

About

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Find everything you need for home upgrades at Lowe’s in Arnold, MO, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Lowe's Home Improvement
920 Arnold Commons Drive, Arnold, MO
63010, United States

Hours

Reviews

4.1
1,711 reviews
5 stars
902
4 stars
408
3 stars
180
2 stars
62
1 star
159

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some employees are praised for their helpfulness, while others are criticized for being rude or unresponsive.

Product Issues

Numerous complaints about defective products and poor handling of returns and installations, leading to customer frustration.

Store Cleanliness

Generally positive remarks about store cleanliness and organization, although some customers reported unsanitary conditions.

Installation Services

Significant dissatisfaction with installation services, including delays and poor workmanship, prompting customers to seek alternatives.

Pricing and Policies

Customers expressed frustration with pricing policies, particularly regarding returns and price matching.
  • AM
    Aaron Masters
    6 days ago
    5.0
    Got what I needed. Quick in and out.
  • JF
    Jim Firestine
    Dec 30, 2025
    5.0
    Wonderful experience! They have everything you need for home improvement tasks.
  • JE
    Jeri/Gerry Eslow
    Dec 10, 2025
    2.0
    I purchased a Maytag, MVW4505MW2, washing machine last Friday, Dec. 5, 2025. I have used it 4 times on various settings. It will not fill up with water. The water doesn't fill over the clothes, regardless of load size, before it starts agitating. Throughout the cycles the machine does not fill with enough water to cover the clothes. Once you turn on the lid locks, then you have to start again. When you start again it starts filling again but stops filling after a few seconds and starts agitating. It sounds like the agitation cycle is struggling. I called the Arnold, MO store twice. Their ai transfers me to appliances, the phone rings and disconnects. I need a replacement!
  • MW
    Michael Woolledge
    Dec 6, 2025
    1.0
    I went in to buy a drill kit, couple other things. I came accross a drill bit kit I didnt need but thought it was a good deal. Googled it and found instacart would grab it from the store zero mark ups and free delivery from this store for 5$ less. Ask the store if I could just price match and purchase it right now. Wouldn't price match instacart on their item. Not even a lot of money just irritated so I didnt buy it.
  • CC
    Cherie Cobb
    Nov 25, 2025
    1.0
    Well if I could give negative stars I would. We bought a sliding glass door in September. We did not get it installed till this past weekend. We were missing the lock. First red flag. Then I thought dirt was on the door but no it is damaged. Tried getting a new door they said sorry you did not advise in a timely manner. Well no more business at Lowes for us! Home Depot will have it all. Sad that I spent over 7000.00 there within the past year on decking, lights, and sliding door. I think they sold us a returned door with damage and missing lock. Will not spend another dime at a Lowe's! Cherie! Update called the number and of course on hold forever. Disconnected. Never received a call back. Called them back finally and I was told to call Pella. LOL! So no help from the store that sold the defective merchandise. That is great again no help, no service, no more shopping at Lowes for me and my family. Acted like they were going to help but nope! Negative 100 stars.

Frequently Asked Questions About Lowe's Home Improvement

How do I find a product online?

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

How do I check my order status?

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.