Extra Space Storage

4.8
495 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityRecords Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 3850 Vogel Rd in Arnold, MO today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, manager living on site, exceptional security, deliveries accepted, non climate controlled units available, parking spaces, elevator access, RV parking, golf carts available, wide drive isles, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
3850 Vogel Rd, Arnold, MO
63010, United States

Hours

Reviews

4.8
495 reviews
5 stars
447
4 stars
17
3 stars
14
2 stars
4
1 star
13

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Missy and Melissa, for their helpfulness, friendliness, and professionalism.

Cleanliness

The facility is consistently described as clean, well-maintained, and secure, contributing to a positive customer experience.

Pricing Issues

Several reviews highlighted concerns about sudden and significant price increases after initial rental agreements, leading to dissatisfaction among customers.

Mixed Experiences

While many customers had positive experiences, there were notable complaints regarding customer service and handling of issues, particularly in cases of late payments.

Accessibility

Customers appreciated the easy access to the facility and the straightforward rental process, making it convenient for their storage needs.
  • AS
    Amber SiDarr
    2 days ago
    5.0
    I had an amazing experience at Extra Space Storage thanks to Michael. He was extremely helpful, patient, and professional throughout the entire process. He made everything quick and easy, explained all the details clearly, and helped me find the perfect unit for my needs. Excellent customer service like this is hard to come by. They were very accommodating I highly recommend this location, and definitely ask for Michael—he’ll take great care of you!
  • LR
    Lisa Richeson
    Oct 17, 2025
    1.0
    All I have to saw about this place is WOW! I had my belongings there for 3 years. Make sure you read the fine print on the terms. My 10x10 unit went from $105 a month to $224 a month & they were about to raise it again before I picked my things up. If you look online, my same unit is currently $110. But here’s the really bad part. I recently went to empty out my unit & realized there is black mold all over my mattress & a rug. I did not want to put them in the uhaul as I was coming back to Texas & did not want to breath in the mold. I advised the manager that I couldn’t take the 2 items & she said that she would continue to charge me for the unit since I would still be occupying it & that “black mold in those storage units happen.” I told her I wouldn’t be occupying it if the black mold from their unit hadn’t destroyed my things. She then told me she was doing me a favor & would allow me to use their dumpster but my movers had already left to do another job. I politely ask them to come back & they did not want to breath in the black mold & asked why the storage unit place isn’t taking care of the issue & I said the manager basically said it wasn’t their problem. The manager then starts arguing with me saying “you lying on me” repeatedly while I’m trying to finish the conversation with my movers. I hang up & she argues with me for another 10 minutes. Who ever put this woman in charge has absolutely no business sense. I then ask her for someone else to speak with. She tells me the district manager is Joe & says she will not give me any more information. I ended up paying a friend to dispose of the items which got me out of the situation I was in. Before you rent here, ask yourself do you really want your stuff to end up like mine since “black mold in those storage units happen”. If not, choose a different place.
  • JC
    Jeff Coffey
    Oct 2, 2025
    5.0
    Excellent service! Very pleasant
  • AP
    anonymous person.
    Oct 2, 2025
    5.0
    always takes good care of me. i needed a new set of keys made and missy was very polite and helpful with a last minute pop in. I feel safe keeping my belongings here. thank you!
  • CM
    Cathy M
    Sep 22, 2025
    5.0
    Tony and Missy were super helpful, kind, considerate and pleasant! The entire building is sparkling clean and smells good! If you need a storage unit. This is where you want to store your belongings!!

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.