Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a West St. Paul, MN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.8
1,696 reviews
5 stars
822
4 stars
341
3 stars
176
2 stars
85
1 star
272
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some customers praised helpful employees while others reported unmotivated and unknowledgeable staff.
Product Availability
Customers expressed frustration over lack of stock and difficulties with returns, particularly with large purchases and custom orders.
Store Cleanliness
The store is generally reported as clean and well-organized, contributing positively to the shopping experience.
Pricing and Value
Prices are considered fair by some, but others noted higher costs compared to competitors like Home Depot and Menards.
Delivery Issues
Numerous complaints about delivery delays and issues with installation services, leading to customer dissatisfaction.
- FLFrank LewandowskiOct 28, 20251.0Transaction #325238708 $1027.53 after multiple trips for a walk in shower project. Lack of on hand merchandise. Finished project had six pieces of left over tile at $20 each. Attempted to return them to Stillwater store “we cannot take them here” besides you’re there days outside our return policy anyways. Called west Saint Paul. Absolutely we will not provide a refund per our policy. Big box store !
- MMMichelleOct 20, 20255.0We had the best experience tonight at this Lowe's. The supervisor in Appliances, Tony, helped answer questions for us. We got a great deal, and 1:1 help on purchasing 3 LG appliances. This thrilled us to no end, because we were just about to give up, after trying to find consumer report well-rated dryers, washers and stoves to no avail at Menards, Best Buy and Home Depot. Items there were out of stock, and the customer service was nonexistent! But at Lowe's a couple of other sales people asked us if we needed help, and then Tony was phenomenal - very knowledgeable and helpful!!! We've never really shopped at Lowes, but we will definitely be returning!
- UUunitt001Oct 20, 20251.0Another day another Lowe's...... store opens at 6am. Receiving is 7am -4pm its 7:30am still no sign of the associate. Guy in the office says oh he'll be here at 7am and be out there at 7:15am. Why would he show up at the same time your should already be Receiving product..... sick of the mentality theres no reason you shouldn't be Receiving at 6am.. *Edit 8am still sitting
- JSJ SinghOct 12, 20251.0I went into the carpet department and had a terrible experience with the assistant manager Dez and 3 of the other employees. One was Logan. I was looking for a clearance carpet at first and asked them to see if it’s in stock. They said no! Then I asked if they can look at another store, they called but they seemed annoyed that I asked them to call. There was a 50% deal off of select carpets and asked the manager Dez, and she told me I don’t know until I looked it in the system. Basically saying No, I don’t want to. Seemed to me very lazy and unmotivated behavior. Four employees just sitting there doing nothing btw. She also didn’t seem interested at all about selling the carpets. Didn’t ask about what I’m looking for or showing around the carpets they had. When I asked about installing and pricing, she still went on a whole long story how she doesn’t know how to calculate the price etc. like some on’ what are you getting paid to do then? Just 4 people sitting there and saying no, no, no to all the questions I had. I went to Home Depot and met the employee named Nancy there. Sweet old lady, but was knowledgeable and took the time to answer all the questions. She actually knows how to sell, unlike the armatures and lazy staff at this Lowe’s. Save yourself the trip and go to Homedepot or the Stillwater Lowe’s. If I was the store manager I would invest in better staff and better managers that are actually knowledgeable and have the skill in sales to close deals. Maybe they saw I was brown and an Indian. Maybe that’s why they thought I wasn’t a serious buyer. Smh learn to sell man or leave the job.
- AHAmanda HitchinsOct 10, 20251.0-We purchased a refrigerator 9/5/25, which was delivered by Lowes on 9/9. -Within minutes of the delivery, we noticed the fridge was damaged/unusable (one of the doors didn't close) - We called Lowes, they apologized and scheduled an exchange. - The second fridge was delivered on 9/11. After we removed the plastic coating, we noticed a 1/4 inch flaw in the finish on the front door. - We called the store and they offered us either a second exchange OR a 20% refund to point of purchase (our credit card). - Since the flaw did not impact the function of the fridge, we covered itwith a magnet and requested the refund. We were told it was done and should show up on the card within a week. -When the refund did not appear 2 weeks later, we called again. We were again told it would be taken care of - Another 2 weeks passed with no refund. We called corporate and were told that the refund could ONLY be issued as a "gift card". When I said we didn't want a gift card and needed to look into the legality of this, we were told we only had 72 hours to make a decision and would then lose even the gift card. - The "appeasement manager" said he would not put any of this in writing or email me any information about this interaction or issue ****UPDATED**** We were able to resolve this matter with Lowe's corporate and I appreciate that they honored their original word. HOWEVER - The fact that two employees claiming to be managers at the St. Paul Lowe's flat out lied to us, probably just hoping we'd forget the whole thing- is still not okay. I was told by two different managers on two separate dates that they had run our credit card for a refund. According to the person we spoke to at corporate, this was never possible.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in West St. Paul, MN?
Lowe's offers a wide range of products including appliances, paint, patio furniture, home décor, tools, flooring, plumbing supplies, decking, grills, lumber, and gardening equipment, suitable for both DIYers and professionals.
What are the store hours for Lowe's Home Improvement in West St. Paul, MN?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, so check the store website for specific dates.
Does Lowe's Home Improvement in West St. Paul offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates will notify you of any changes.
What brands are available at Lowe's Home Improvement in West St. Paul?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Kohler, and many more across various product categories.
What payment options does Lowe's Home Improvement accept?
Lowe's accepts major payment methods including American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are there any nearby places to eat if I visit Lowe's Home Improvement and want to grab a meal?
Yes, near Lowe's you can find several dining options including Applebee's Grill + Bar, Tokyo 23 Hibachi (Asian fusion and sushi), Chick-fil-A, and 5-8 Grill & Tap for American cuisine and bars.
Where can I get locksmith services near Lowe's Home Improvement in West St. Paul?
KeyMe Locksmiths is located nearby and offers professional locksmith services that you can visit while you are in the area.
What convenient stores or gas stations are close to Lowe's Home Improvement if I need to refuel or pick up essentials?
Nearby convenience and gas stations include BP, Mobil, and Holiday Station, making it easy to refuel or buy essentials during your visit.
How can I return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. For online purchases, start the return in your Order History. In-store returns require proof of purchase at the customer service desk or using the return barcode on your order details.