Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Rochester, MN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,085 reviews
5 stars
615
4 stars
276
3 stars
80
2 stars
25
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful staff, others reported long wait times and unresponsive management.
Product Availability
Customers appreciated the wide range of products available, but some expressed frustration over thin inventory and unfulfilled online orders.
Delivery Issues
Numerous complaints were made regarding delivery delays and issues with appliances, leading to dissatisfaction with the overall purchasing experience.
Staff Knowledge
While many customers found staff to be knowledgeable and helpful, there were instances where employees lacked product knowledge, leading to poor customer experiences.
Store Environment
The store is generally described as clean and well-organized, contributing to a pleasant shopping experience.
- BCBeth CoonsNov 14, 20251.0Very disappointed today trying to return an item. It was on clearance but not final sale. It did not say final sale or no returns on the sticker or the receipt. I am stuck with a light that does not fit in my bathroom. There are no signs posted saying no returns on clearance items. Lowe’s has lost a long time customer over $63. I have purchased many large ticket items (appliances) over the years. I will not be returning to Lowe’s!
- KBKathy BoekhoffNov 6, 20255.0Shout out for excellent customer service by Jeff A for helping us order Levelor shades.
- JHJason hallOct 29, 20254.0Great help and found what I was looking for
- MMMike MathewsOct 19, 20251.0Waited 20 minutes for the associates to find someone who could cut keys. Why aren’t the 6 red vested people standing around the front trained on this? Heading to Ace.
- JTJustin TeslowOct 18, 20255.0So many options. Friendly customer service. Decent prices. Bought ez level floor leveler. Underlayment. And vinyl flooring. About 150.00 enough for two large floors.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Rochester, MN?
You can find paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Rochester, MN?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with specific holiday hour adjustments.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are also provided when your order status changes.
What is Lowe's return and exchange policy?
Most items can be returned within 90 days. Returns from Lowes.com can be started online, while in-store returns require proof of purchase at the customer service desk.
Which brands are available at Lowe's Home Improvement?
Available brands include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, and many others trusted in home improvement.
What payment options are accepted at Lowe's in Rochester, MN?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby places to Lowe's where I can exchange propane tanks?
Yes, Blue Rhino Propane Exchange is nearby where you can exchange propane tanks conveniently.
What nearby stores could I visit in the same area as Lowe's Home Improvement for electronics or furniture?
Best Buy for electronics and Schneiderman's Furniture for furniture and mattresses are located nearby for your shopping convenience.
Are there any beauty and salon services near Lowe's in Rochester, MN?
Yes, multiple beauty salons and hair studios like Boss’s Barbershop, Stephanie Knutston Beauty, and several Sola Salon studios are located nearby offering various beauty and spa services.