Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Maple Grove, MN Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
11201 Fountains Drive North, Maple Grove, MN
55369, United States
Hours
Reviews
3.9
1,387 reviews
5 stars
672
4 stars
316
3 stars
127
2 stars
69
1 star
203
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while some employees were praised for their helpfulness, others were criticized for being rude or unresponsive.
Product Availability
Customers appreciated the variety of products available, but some reported issues with specific items being out of stock or not found.
Installation Issues
Several customers experienced problems with installation services, including delays and poor workmanship.
Return Policy
The return policy received negative feedback, with customers frustrated by the strict 90-day limit and lack of store credit options.
Knowledgeable Staff
Many customers highlighted the knowledgeable staff who provided assistance and advice, enhancing their shopping experience.
- JRJeff Robles2 days ago5.0My complex return was handled with remarkable efficiency and smiles. The store's management and team processed everything with a rare, welcoming sense of 'family.' I truly value their staff with a special recognition for Gabriel (sp?..) .. if he's still there...he exemplifies, what I'm starting to see k throughout..a 'systemic' excellence—nice job, Lowe's! Lastly, the closing staff at Returns and the wonderful Lowe's management hierarchy on Friday, November 21st..were simply a joy to find. Thank you to everyone involved, and best wishes to you and your families.. :)
- ABallie beugen4 days ago1.0Lowe’s Maple Grove has HORRIBLE CUSTOMER SERVICE! Took 3 visits to place our order and take our couple Thousand Dollar order because every time we went, the wrong people were working in the specific department. When we finally placed the order the told us 5-7 business days and our in stock items would be in and we could pickup. They made us have an installer come out to measure. The installer called us after he came by and gave us a quote of over $1,000, because of the seams. It seemed outrageous so we had another company come in to measure and they told us that was ridiculous and they are overcharging us. So we called back Lowe’s and told them what the other company said and he said he could make it less and knock off around $200 off. Well why weren’t we given that deal all Along? 2 weeks later they sent us an email stating that 1/2 our order was in, a week later we received another email stating our whole order was in! So we ripped up ALL OF OUR FLOORING and went in to pickup. Upon arrival the flooring wasn’t there and no one could tell us why or give us a date and no managers were there to talk to. So we left, and called the next day to figure out what to do from their. We have now called 4 separate times and days and asked for a manager or assistant manager to call us back so we could talk to SOMEONE about our order and every time we have called they take our information and tell us he will give us a call right back and now it’s been 4 days and we still haven’t talked with anyone. So here we sit, with an order in that should take 7 business days, absolutely NO FLOORING IN MY HOME, with my 3 young kids, dogs and cats, and NO IDEA when our flooring will come, and no one to talk to. Honestly wondering where my $ went because we have nothing that we paid for. If you pay for something, the company should be able to give you some sort of a update or should have someone to ask about your order. Forever a lost consumer, cancelling our Lowe’s card, and sending this to the BBB.
- JLJoshua LanglieNov 12, 20251.0Ordered carpet for two rooms in August 2025. Carpet for one room was installed quickly but somehow the other carpet was missing. A few weeks later, after not being able to find the carpet, they reordered the carpet. A few weeks later it came in and scheduled installation. Upon arrival of installer, they had the wrong carpet. Had to reorder carpet again, and a few weeks later it finally arrived and installed on Oct. 31. The order was placed on August 28th and over two months later finally installed. I had to take three days off of work instead of just one. Will Lowe's make it right, do they want my business? I guess not, here is $289 dollars for our screw ups, not even covering a half days work. I mean, I don't expect it to be free but come on. After all that we went through, they could have at least covered the second rooms carpet. I honestly would prefer to shop at Lowe's over other stores but this, this right here is the nail in the coffin. I am beyond furious and disappointed. This is totally unacceptable. Now I see why the parking lots are mostly empty.
- RMRodolfo MedelNov 11, 20251.0The worst experience ever at a home improvement store returning a lawnmower that fell really below expectations. Go to The Home Depot or Menards instead!
- GEGeoff EnrightNov 1, 20254.0Great store with knowledgeable staff, they are handy people as well so often can be a nice resource when trying to figure out a problem. Often has random stuff I need, but of course not everything, especially since they have an online warehouse as well.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Maple Grove?
Lowe's offers products including appliances, bathroom supplies, building materials, flooring, paint, patio furniture, tools, plumbing supplies, outdoor equipment, and more.
What are the operating hours of Lowe's Home Improvement in Maple Grove?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I find my order status for purchases made at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account; you will also receive email updates.
What brands does Lowe's Home Improvement carry?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Bosch, Kohler, Kobalt, and many more trusted brands.
What installation services are available at Lowe's Home Improvement?
Lowe's offers installation for appliances, flooring, blinds, cabinets, countertops, decking, HVAC systems, lighting, water heaters, and other home improvement items.
Are there any nearby places to visit around Lowe's Home Improvement in Maple Grove?
Nearby you can find shopping centers like The Fountains at Arbor Lakes, DICK'S Sporting Goods for sports equipment, and PetSmart for pet supplies, making it convenient for customers to combine errands.
Where can I rent a car near Lowe's Home Improvement in Maple Grove?
Hertz Rent A Car is located nearby, providing convenient car rental options for customers visiting Lowe's or the area.
If I need key or locksmith services near Lowe's, where should I go?
Minute Key and minuteKEY locksmith services are nearby, offering quick and reliable key cutting and locksmith assistance.
Is there a place to exchange propane near Lowe's Home Improvement?
Yes, Blue Rhino Propane Exchange is close to the store for customers needing propane exchange services.