Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Maple Grove, MN offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
11201 Fountains Drive North, Maple Grove, MN
55369, United States
Hours
Reviews
3.8
1,400 reviews
5 stars
678
4 stars
317
3 stars
127
2 stars
69
1 star
209
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful and knowledgeable staff, others reported rude interactions and poor service.
Product Availability
Customers expressed frustration with product availability and order fulfillment, including issues with incorrect items and delays in delivery.
Store Cleanliness
The store is generally noted for being clean and organized, making it easier for customers to find items.
Staff Knowledge
Many reviews highlighted the staff's knowledge and willingness to assist, although there were instances of employees being unhelpful.
Return Policy
The return policy received criticism for being too strict, with customers unhappy about the lack of store credit for returns.
- KBKjerstin BalkJan 3, 20265.0My husband and I walked in looking for a very specific piece that would have probably taken us forever to find. When walking in past the paint section, an employee, Raffi, stopped us and asked if he could help us find anything. We showed him the piece we were looking for and he knew exactly which aisle, how many sections down, and about where it would be in that aisle. It was all the way across the store and he nailed it! We were in and out in 3min I think! We were so impressed!
- TTTachaalaDec 29, 20255.0The staff for so helpful. I got what I needed and it was better than what I had envisioned. Highly recommend this place. And the staff were super friendly, knowledgeable and helpful.
- ZGZack GageDec 23, 20251.0Worst customer service I’ve ever received I will never shop at Lowes ever again
- BPBrent PetersonDec 10, 20255.0⭐️⭐️⭐️⭐️⭐️ I had an outstanding experience at the Lowe’s in Maple Grove thanks to Larry, the manager. He went way above and beyond to help me out—truly exceptional customer service. Even while he wasn’t feeling well, he still took the time to make sure everything was taken care of. Super nice guy and a huge asset to the store. Thanks again, Larry!
- JMJason MichaelNov 25, 20251.0I ordered two boards that weren't in store. The saga follows: I got a notification that my item was there, when it wasn't, so I wasted a trip and received nothing for that, not even a coupon. Next, when my order did come in and I went to get it, only half was there, and the associate claimed someone had stolen the other half, which seemed crazy, because it was two boards, and if someone took one why wouldn't they take the other? That was obvious b.s. Lastly, I continued to get notifications that my order was ready for pickup for six weeks AFTER I had picked it up. Along with a charge on my credit card that showed up weekly as Pending, and then would disappear at the end of the week only to show up again the next week. I finally had to contact the store and waste MORE time informing them that I had, in fact, picked up the order. Throughout this, I received apologies, but no compensation at all for the fact that it took THREE trips to the store to pick up ONE order containing two boards. I simply will not purchase from Lowe's online again, nor even visit the Maple Grove store. Way too frustrating and too time consuming. All tolled, I probably put 4 hrs into this one online order between the extra trips and time on the phone and time standing in the store waiting for someone to figure it out.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Maple Grove?
Lowe's offers products including appliances, bathroom supplies, building materials, flooring, paint, patio furniture, tools, plumbing supplies, outdoor equipment, and more.
What are the operating hours of Lowe's Home Improvement in Maple Grove?
Lowe's is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I find my order status for purchases made at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account; you will also receive email updates.
What brands does Lowe's Home Improvement carry?
Lowe's carries brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Bosch, Kohler, Kobalt, and many more trusted brands.
What installation services are available at Lowe's Home Improvement?
Lowe's offers installation for appliances, flooring, blinds, cabinets, countertops, decking, HVAC systems, lighting, water heaters, and other home improvement items.
Are there any nearby places to visit around Lowe's Home Improvement in Maple Grove?
Nearby you can find shopping centers like The Fountains at Arbor Lakes, DICK'S Sporting Goods for sports equipment, and PetSmart for pet supplies, making it convenient for customers to combine errands.
Where can I rent a car near Lowe's Home Improvement in Maple Grove?
Hertz Rent A Car is located nearby, providing convenient car rental options for customers visiting Lowe's or the area.
If I need key or locksmith services near Lowe's, where should I go?
Minute Key and minuteKEY locksmith services are nearby, offering quick and reliable key cutting and locksmith assistance.
Is there a place to exchange propane near Lowe's Home Improvement?
Yes, Blue Rhino Propane Exchange is close to the store for customers needing propane exchange services.