Lowe's Home Improvement

4.2
1504 reviews

About

Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Woodhaven, MI Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Lowe's Home Improvement
21000 West Road, Woodhaven, MI
48183, United States

Hours

Reviews

4.2
1,387 reviews
5 stars
797
4 stars
336
3 stars
98
2 stars
50
1 star
106

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude or unresponsive.

Product Availability

Customers frequently noted that the store often lacks specific items they need, although many appreciated the variety of products available.

Checkout Experience

Many customers expressed frustration with the self-checkout system and the lack of staffed checkout lanes, leading to long wait times.

Management Issues

Several reviews mentioned poor management practices and employee behavior, suggesting a need for better training and oversight.

Positive Staff Interactions

Despite some negative experiences, many customers highlighted specific employees who provided exceptional service and support.
  • JL
    Jerry Lyons
    Nov 16, 2025
    5.0
    Dog friendly and wheelchair accesible
  • FG
    Francisco Gonzalez
    Nov 13, 2025
    5.0
    Your delivery drivers were cool, I felt comfortable around them, they had my refridgerator installed in less than 5 minutes thank you
  • SJ
    Sybill Johnson
    Nov 8, 2025
    1.0
    Purchased peel and stick floor tiles online, when I picked up my order I was told whatever unused tiles you have bring them back for a return. Went in today, with the box, and the unused tiles, and a receipt and was told they aren’t able to be returned. I called customer service and was told it was the stores discretion. HMPH….its says unused merchandise is refundable, online and in the store! Last time shopping here!!!!
  • KW
    Kandi Wood
    Nov 5, 2025
    5.0
    My refrigerator was failing and so I had to buy another. I went to 3 stores and ended up back at Lowes. My salesman's name was "Moose". One of the best salesmen I have ever had. Friendly, informative and helpful! The refrigerator was delivered one day later by two delivery men, Aaron and Ryan. Again they were kind and so helpful. So impressed and happy to have purchased from Lowes so I could cross paths with these 3 men.
  • CK
    Chyna Knowles
    Oct 29, 2025
    1.0
    The rudest employees work at this location! No one ever helps, yet not held responsible for their actions. They need a new store manager because apparently they allow these young staff to disrespect there customers. Lowes is to high class to have garbage service.

Frequently Asked Questions About Lowe's Home Improvement

How do I find a product online?

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

How do I check my order status?

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.