Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Westland, MI Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,554 reviews
5 stars
1,433
4 stars
621
3 stars
204
2 stars
86
1 star
210
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while some employees were praised for being friendly and helpful, others were reported as rude or unhelpful, particularly at the returns counter.
Product Availability
Customers appreciated the wide selection of products available, often finding exactly what they needed.
Installation Issues
Numerous complaints about installation services, including poor communication and unresolved issues with installations, leading to customer dissatisfaction.
Online Order Experience
Customers expressed frustration with online ordering and delivery, citing issues with timely updates and fulfillment.
Store Cleanliness
The store was generally noted as clean and well-organized, contributing positively to the shopping experience.
- CBChristina l B1 day ago5.0Briar is a great supervisor/ manager and he corrected the things we had issues with, and was kind every step of the way. Kristy was always nice too at customer service as well. That being said, they are the only reason we will come back. Thanks guys!
- EGEli Gales3 days ago1.0I ordered the GE Stacked Laundry Center with 3.8-cu ft Top load Washer and Electric 5.9-cu ft Dryer; I paid for delivery and haul-away, and requested installation. The unit was delivered on November second. The first group of installers were unable to remove the old unit from its location due to space restrictions and advised me to remove the laundry tub to make room. I did as recommended, removing the tub and moving the old washer dryer myself to an open spot in the basement. On November 4th a second team arrived and issues amplified. They first brought the new unit into the house very aggressively and moved it around the basement with no care, slamming it on the ground. Next the installers refused to remove the old unit saying it would not fit beyond the drop ceiling. My wife (home alone with our infant at the time) suggested tilting the unit to clear the ceiling. A pretty reasonable thing to do when moving an appliance. They became very rude and demeaning towards her. They also refused to install the new unit due to the tub being removed (which the first group had suggested). I left work to come home and see if I could be of assistance to the installers, however, they made sure to leave before I arrived. At this point I took it upon myself to install the new unit, and a friend and I easily removed the old unit. I received a refund for the haul away and they finally came to pick up the old unit week later, so at the time I decided not to leave a bad review. This whole process started November 2nd, today is Friday November 21st and the new washer is malfunctioning; it is most likely the suspension based on our research. The washer is unusable, which means here we go again with phone calls and trying to get someone out here to fix it. I will never be purchasing an appliance from Lowe’s again. From the rude delivery people, to the product itself, this entire experience has been nothing but a mess. If you’re looking to buy an appliance and have it installed I highly recommend looking anywhere but here.
- CSCarol SimonsNov 15, 20255.0I shop at this location anytime we need something for our home. I love this store!! It's clean, well-organized, with friendly and helpful staff too. The way the store is laid out/displayed makes it so much easier for the customer. Their prices are normally better than other stores.
- TGTiffany GeorgiouNov 7, 20255.0I went in the other day to pick up a small vanity for my bathroom. I asked Matt F. To grab the box down for me. He was more than happy to help! He asked what faucet I wanted, I told him. Not only did he grab that, he even told me other parts I may need. (I did need that too!) He walked the cart to check out for me, then to my car. He loaded it all up. I had my toddler in stow, so it helped to have the assistance the entire time!! He is an exceptional employee!! Just wanted to give the guy the acknowledgment he deserves!
- JUJeff UnruhOct 23, 20255.0To me Home Depot versus Lowes is no different. I go to either store to find the right product and if someone has it cheaper, I go to that store. Now I can NOT speak for Home Depot, but I do enjoy buying mulch from Lowes. They always have a drive up line to load it into your car. I LOVE that option. Even though I do not know if you should, but if I am buying a large amount of mulch and they are loading it into my car, I always tip a few bucks. Also, I loke that Lowes and Home Depot alows you to order online and either pickup at customer service or in a locker. I refuse to use the order online for an instore pickup with Menards. I got burned once and found out they charged (at least 3-4 years ago) $1 PER item a fee to go get that item for you. That is just wrong. The only complaint I have ever had with Lowes is I bought a toliet from them and when they got it for me, it looked like the box was crushed in. Yes, I should of checked it out at the store, but I did not find out until I pulled it out of the box that the procellen was cracked. No, big deal, I loaded it back up and returned. I guess I have one other issue, but this is for lowes/home depot and not just for Lowes. Compared to a smaller hardware store like Ace, you will find less knowledgeable people at thes big box stores. It is hit or miss on if the person the department knows anything about the product. Overall, this Lowes is easy to get to and you can enter and exit either from newburgh or warren road.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Westland, MI?
You can find products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's Home Improvement in Westland, MI.
What are the store hours for Lowe's Home Improvement in Westland?
Lowe's Home Improvement in Westland is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sunday.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are also provided if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Does Lowe's offer installation services for products purchased?
Yes, Lowe's provides installation services for a wide range of products, including appliances, flooring, cabinetry, doors, windows, and more.
Are there any nearby places where I can get propane near Lowe's Home Improvement?
Yes, Blue Rhino Propane Exchange, a propane supplier, is located nearby and can be a convenient stop if you need propane while shopping at Lowe's.
Where can I get key or locksmith services near Lowe's Home Improvement in Westland?
Minute Key and minuteKEY, key and locksmith service providers, are located nearby and can assist you with key duplication or lock services while visiting Lowe's.
Are there dining options close to Lowe's Home Improvement where customers can grab a meal?
Yes, customers can visit nearby restaurants such as Max & Erma's, Anna's House for breakfast and brunch, Culver's for fast food, or Ruby Tuesday for burgers and more, making it convenient to eat before or after shopping at Lowe's.
What languages are supported at the Westland Lowe's store?
Lowe's in Westland offers services in English and Spanish, and provides in-store translation services for other languages as well.