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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Westland, MI is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,569 reviews
5 stars
1,443
4 stars
623
3 stars
205
2 stars
86
1 star
212
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while many praised friendly and helpful staff, there were significant complaints about rude interactions and poor handling of issues.
Delivery Issues
Numerous customers reported problems with delivery, including missed appointments and unprofessional behavior from delivery personnel.
Product Availability
Customers appreciated the wide selection of products available, but some noted issues with stock levels and the need for better communication regarding online orders.
Installation Services
Installation services received negative feedback, particularly regarding communication and execution, leading to customer dissatisfaction.
- JJJDec 22, 20255.0Picked up some putty knives. They attached a little candy cane. 😋
- BHBig HamDec 20, 20255.0I don't go to Lowes that often. Im Normally a HD guy. I decided to stop at the Westland Lowes today instead. I happened to run into the new store manager when asking where a few items were located. We all know how hard it can be to find help at store like these. This man's customer service was excellent. Very friendly and attentive, not only to my self, but the next guy he helped as well.
- HSHesham SabekDec 16, 20251.0Outrageously rude. The manager Briar Dalton Went out of his way to tell me he could override a return that was seven days past the 90 day policy date, but, “ he does not have a reason to” ?!?! Unbelievable! Not only deny a loyal customer, but to taunt me as well. And to flex his abuse of authority. The worst customer service I’ve ever experienced. The only logical explanation is discrimination. And when I pulled out my phone to take a video of what he was saying, he would not repeat that exact line. A coward who obviously abuses his authority. I will never return to Lowe’s to purchase anything after this. I cannot imagine somebody like this being in charge completely rude and unprofessional.
- BRbryan robinsonDec 14, 20251.0I had a very bad experience with Lowe’s Westland, Michigan regarding a scheduled delivery. I waited at home all day on Saturday between 8:00 AM and 2:00 PM for the delivery. The delivery truck arrived and then left without making the delivery and without notifying us at all. No one knocked on the door, rang the bell, or attempted to speak with us. When I called customer service, I was told the delivery could not be completed due to “bad weather.” This explanation is unacceptable. It was a sunny Michigan day, and while there was some snow on the lawn, my driveway was completely clear and salted. I have home security camera footage and photos clearly showing this. Despite that, the delivery crew reportedly took photos of snow on the lawn as their justification. I contacted the Lowe’s hotline and the Westland store directly, but no resolution was offered. An entire day was wasted waiting, and the delivery crew’s handling of the situation was unprofessional and discourteous. At no point did they attempt to communicate or explain the issue. This experience has left me extremely frustrated. Unless this matter is properly addressed, I will no longer purchase from Lowe’s if delivery is involved. I expect better communication, accountability, and customer service.
- JOJosh OberhausDec 1, 20255.0I haven't gone here often, as there are other big box stores near me, however, I had a customer service interaction with Jen and Isabell (spelling may be wrong, never saw their tag), that has turned me to a loyal customer. While trying to pickup an order, I realized it had actually gone to another store, Isabell went above and beyond in trying to get a resolution, as far as physically walking with me to where the item was in the store (this was all offered freely, and I never had asked). Unfortunately, the price was still not what I paid for, at this point, I was okay with giving up, however, Isabell went on to carry the product to the supervisor, Jen, to see what could be done. They ended up doing a price adjustment and cancelled my pickup order that was at the other store. The fact that I didn't ask or demand this level of service, and rather they just went out of their way to help me this much is incredible - will definitely go out of my way for this store from now on.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Westland, MI?
You can find products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more at Lowe's Home Improvement in Westland, MI.
What are the store hours for Lowe's Home Improvement in Westland?
Lowe's Home Improvement in Westland is open from 6:00 AM to 9:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sunday.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates are also provided if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Does Lowe's offer installation services for products purchased?
Yes, Lowe's provides installation services for a wide range of products, including appliances, flooring, cabinetry, doors, windows, and more.
Are there any nearby places where I can get propane near Lowe's Home Improvement?
Yes, Blue Rhino Propane Exchange, a propane supplier, is located nearby and can be a convenient stop if you need propane while shopping at Lowe's.
Where can I get key or locksmith services near Lowe's Home Improvement in Westland?
Minute Key and minuteKEY, key and locksmith service providers, are located nearby and can assist you with key duplication or lock services while visiting Lowe's.
Are there dining options close to Lowe's Home Improvement where customers can grab a meal?
Yes, customers can visit nearby restaurants such as Max & Erma's, Anna's House for breakfast and brunch, Culver's for fast food, or Ruby Tuesday for burgers and more, making it convenient to eat before or after shopping at Lowe's.
What languages are supported at the Westland Lowe's store?
Lowe's in Westland offers services in English and Spanish, and provides in-store translation services for other languages as well.