Business Details
About
Appliance Repair Service
Doc’s Appliance Service provides expert appliance repair in Rochester, MI. Family owned and operated since 1986, we’re based in downtown Utica and proudly serve Oakland and Macomb counties. Our skilled technicians repair all brands and models of dishwashers, washers, dryers, microwaves, stoves, refrigerators, and other large home appliances. We also sell quality appliance parts and offer DIY support with in-shop or phone advice. Expect courteous service, no hidden fees, and repairs done right using up-to-date parts. Whether you need professional help or just a part to fix it yourself, Doc’s Appliance Service is ready to assist. Reach out today to get started.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.2
495 reviews
5 stars
354
4 stars
49
3 stars
9
2 stars
13
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the helpfulness and professionalism of technicians, others reported rude and dismissive interactions with staff.
Repair Quality
Many customers appreciated the thoroughness and expertise of technicians, but there were complaints about unresolved issues and additional charges for follow-up visits.
Pricing Concerns
Several reviews highlighted dissatisfaction with service fees and perceived high costs for repairs, leading some customers to seek alternatives.
Timeliness
While some customers experienced prompt service, others reported no-shows and delays in appointments, causing frustration.
Parts Availability
Customers noted that the business often had the necessary parts in stock, which was a positive aspect of their service.
- JNJason N2 days ago5.0Always helpful at the parts counter.
- LKLuai KhalilSep 19, 20251.0Terrible service, rude
- BBBrianAug 7, 20255.0Had exactly what I needed. Great customer service as well.
- SBShaunna BroadenaxJul 11, 20251.0They came out in March to fix my dryer and he did not fix anything. He plugged up some wire that came lose. He said before he left that it might be the sensor.now to today they want 105 to come out again for the same problem that we called about back in March. No thanks
- TRTom RileyJul 9, 20251.0Would not recommend! Called with the known problem and model number of the dryer but still have to pay a tech to come out and look at it. The cost was $500 to have front drum felt and rollers replaced.with labor. Service call is only good for 30 days so of course the week after that the dryer was making an unbearable squeaking noise. Called customer service, spoke with a woman named Erica. She must be a relative of someone because this woman was rude. She sent the same tech to come fix a roller that already went bad and that cost another $150. No I’m sorry for the part going bad let us take care of this. Still labor and service call.charges. Unbelievably poor service, I would strongly recommend taking your business anywhere else.
Frequently Asked Questions About Doc's Appliance Service
What types of appliances does Doc's Appliance Service repair?
Doc's Appliance Service repairs dishwashers, washers, dryers, microwaves, stoves, refrigerators, and other large home appliances of all brands and models.
Where is Doc's Appliance Service located?
Doc's Appliance Service is located at 45659 Van Dyke Ave, Utica, MI 48317, US.
What are the operating hours of Doc's Appliance Service?
Doc's Appliance Service operates Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Which payment methods are accepted at Doc's Appliance Service?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Since when has Doc's Appliance Service been in business?
Doc's Appliance Service has been family owned and operated since 1986.
Does Doc's Appliance Service provide DIY support and parts?
Yes, they sell quality appliance parts and offer in-shop or phone DIY support.
Is Doc's Appliance Service accessible for customers with disabilities?
Yes, it has a wheelchair accessible entrance.
What are some nearby hardware stores where I can find tools or supplies for appliance repair?
Great Lakes Ace Hardware and Stone's Ace Hardware are nearby hardware stores where customers can find tools and supplies.
Are there any nearby places to eat if I visit Doc's Appliance Service?
Yes, nearby restaurants include Sikla Fashion, a Middle Eastern and Turkish restaurant, Dairy Queen, and DQ Grill & Chill for fast food and ice cream.
What other local services can I access near Doc's Appliance Service in Utica?
Nearby services include tax services by Liberty Tax, physical therapy at Hope Physical Therapy, and automotive repair at Civic Music and Utica Oil Change Center.