Business Details
About
Home Goods StoreCloset RemodelerOffice Supply StoreShelving StoreHome FurnitureKitchen Accessories
Shop at your Troy, MI Container Store for storage & organization solutions in your living spaces at home. Design Custom Closets & Shelving Solutions in your Troy area
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
385 reviews
5 stars
243
4 stars
81
3 stars
29
2 stars
15
1 star
17
What are people saying?
AI-generated from recent customer reviews
Staff Helpfulness
Many customers praised the staff for being friendly, helpful, and knowledgeable, often going above and beyond to assist.
Store Organization
The store is frequently described as well-organized and clean, making it easy for customers to find what they need.
Product Variety
Customers appreciate the wide variety of containers and organizational products available, often noting that the store has everything they need.
Pricing Concerns
Several reviews mention that the prices are generally higher than competitors, with some customers feeling that items are overpriced.
Customer Service Issues
There are multiple reports of poor customer service experiences, particularly regarding order cancellations and product quality issues.
- CJChristopher JacksonNov 10, 20253.0Nice store but expensive.
- KKKala KuKurugaOct 14, 20255.0Staff was great. I went there for something very specific and asked for help locating it and they walked me straight to where I needed to be and showed me all the different options.
- CGclaire brooks gardnerOct 3, 20253.0I adore everything about the Container Store, but there was one aspect that left me a bit disappointed. On the evening I visited, I only encountered one employee. She had glasses and was petite, and she exuded kindness, laughter, and helpfulness throughout my visit. I understand that I arrived an hour before the store closed, but I was still mindful of the time and tried to apologize for the inconvenience. The store closes at 8pm but I was still inside when they locked the doors at 7:57pm. However, I was glad to have bonded with Michelle at the desk. We chatted, laughed, and shared our experiences. It was a reminder that sometimes, the Container Store is just about the goodness of the heart - iykyk! On the other hand, I encountered another employee who spoke poorly about the lack of cleanliness in the store, blaming the employees for it. I tried to explain that it wasn’t a big deal and that I was perfectly happy with my experience. Despite the negative comments, the energy in the store made me feel rushed, as I should have been. Those who know the Container Store well will understand my feelings. It’s a place that can fill your heart with joy and excitement, even about small things like buying an iron. I wish I had gotten the gals name who helped with hangers and steamers/irons. She was a team member who made me feel welcome and appreciated. It’s important to support and appreciate those who make us feel welcome as soon as we enter and leave the store. Thankfully, the kind gal at the desk helped me sign up and create an account with them since I’ll be returning. I just hope that a little kindness is recognized and appreciated for its positive impact.
- KMKeara MorozSep 19, 20255.0Sheryl did a fantastic job designing my closet! She was very helpful and accommodating in the store. The installation process was easy, and I’m so pleased with how it turned out!
- SWsue WendelAug 26, 20252.0No one wanted to wait on us!
Frequently Asked Questions About The Container Store
What are the fulfillment options at your stores?
We offer free store pickup at all our locations. Simply order online and select store pickup at checkout.
Do you offer special financing?
Yes, we offer special financing with The Container Store Credit Card. You can apply online at containerstore.com/credit-card.
Can you come to my home to design my space?
Yes, our In-Home Designers will come to your home for free and explore how to unlock the potential of your space. They will develop a written proposal that includes our time and cost for products to transform your space.
I don't have a store near me, can I still get a free design?
Yes, you can still take advantage of our free design service even if you are not close to a store by making a Virtual Design appointment. Your Design Specialist will work with you over your phone, tablet or computer.
Can you help me organize my space?
Yes, our In-Home Organizers will come to your home to organize any space. They will develop a written proposal that includes our time and cost for products to transform your space. Once the plan is agreed upon, they will organize, label, drop off donations and complete any returns needed.
Can you help me select the right products and organizers for my existing custom space?
Of course. Any of our Store Specialists would be happy to help you select the right products for your space. Or, choose to make an appointment with one of our In-Home Designers.
Do you have different styles and types of custom spaces to choose from?
Yes! We offer a wide variety of exclusive custom spaces from the unmatched strength of solid steel to the luxury of built-in wood to fit any room, style and budget. Explore all your options here.
What fulfillment options are available at The Container Store in Troy, MI?
The Container Store offers free in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Does The Container Store offer financing options?
Yes, special financing is available with The Container Store Credit Card, which you can apply for online at containerstore.com/credit-card.
Can a designer come to my home to help with space organization?
Yes, In-Home Designers provide free visits to develop proposals for transforming your space, including time and product costs.
Can I get free design services even if there isn't a store near me?
Yes, free design services are available through Virtual Design appointments where a Design Specialist works with you remotely via phone, tablet, or computer.
Does The Container Store offer professional organizing services?
Yes, In-Home Organizers will help organize your space, provide a written proposal, and handle donations and returns as part of the service.
What types of custom closet options does The Container Store in Troy offer?
They provide a wide variety of custom spaces including strong solid steel and luxurious built-in wood options to suit any room, style, and budget.
What are the store hours for The Container Store in Troy?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 6:00 PM, with special holiday hours on certain dates.
Which nearby restaurants can customers visit before or after shopping at The Container Store in Troy?
Customers can enjoy meals at nearby restaurants like Miso, a Japanese sushi restaurant, and Panera Bread, a café offering sandwiches and salads.
Are there any nearby retail stores to shop alongside The Container Store in Troy?
Yes, nearby retail stores include New Balance for sportswear, RadioShack for electronics, and Office Depot for office equipment.
What nearby beauty and spa services can customers access near The Container Store in Troy?
Customers can visit several local beauty salons and spas such as Esthetics By Juliet, Opal Beauty Bar, and Massage Envy - Troy for relaxation and beauty treatments.