Business Details
About
Home FurnitureHome Goods StoreLovesac
At Lovesac, we're committed to making your home as comfortable as possible. That’s why Sacs and Sactionals are specially designed to be washable, changeable, and guaranteed to last a lifetime. We believe your furniture is something you can continue to invest in, expand, and evolve over time so that it continues to meet your needs, rather than having to add it to the landfill. This helps reduce stress while freeing you to live the life you love.
Learn more about The World’s Most Adaptable Couch™ and The World's Most Comfortable Seat™. Plus, discover the latest innovation in Total Comfort, StealthTech Sound + Charge. This immersive audio system features speakers and a subwoofer, seamlessly embedded inside Sactionals for a 4D sound environment that truly surrounds you.
Now’s the perfect time to create, customize, and design your own Sac or Sactionals. Plus, find out about our latest offers, sales, and financing options. Remember, every order comes with free delivery and our risk-free 60-Day Home Trial.
Whether you're looking for a sectional couch, bean bag chair, outdoor furniture, or even just an ottoman, Lovesac has something to fit your needs.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
244 reviews
5 stars
222
4 stars
13
3 stars
4
2 stars2
1 star3
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff at Lovesac locations, particularly in Somerset, received high praise for their friendliness, knowledge, and helpfulness, with many customers highlighting specific employees like Logan, Aaron, and Alaina.
Delivery Issues
Some customers reported significant issues with delivery dates and communication, particularly at the Troy location, leading to frustration and disappointment.
Product Quality
Customers expressed satisfaction with the comfort and quality of the Lovesac products, often mentioning the modularity and design options available.
In-Store Experience
Many reviews highlighted the positive in-store experience, noting the lack of pressure from sales staff and the opportunity to test products extensively.
- BBB2 days ago2.0Unnecessarily rude interaction with gal here. I understand you’re busy on a Saturday. No reason to have an attitude.
- ELEvan LuckenDec 27, 20255.0I have moved across the country four times in the last decade and had to buy and sell my couch every single time. I came here and got amazing help from Elizabeth and Logan. They showed me how easily customizable their couches are and I have no doubt that any other moves I'll have in the future this couch can go along with me. They were incredibly patient and helpful in explaining the product and were very kind and charming. I highly recommend coming here if you're looking for a couch that you want, not just for your current home but for a long time to follow! I know I won't be regretting it.
- PPPaolo Dela PenaDec 16, 20255.0i got the biggest sac and im in love with it. my wife and two kids are in love with the sac
- ESEstefanny Cueto (Stef)Dec 15, 20251.0Terrible Service — False Promises and Zero Accountability The Lovesac Troy location made a clear promise that our couches would be delivered on December 13. That promise came directly from their sales associate, “Josh.” We repeatedly stressed that this date was critical because we were furnishing a new home. Based on that assurance, we placed the order and canceled our Lazy Boy purchase. December 13 came and went with no delivery, no update, and no communication whatsoever. We were only informed of the delay after we called the store ourselves, which is completely unacceptable after paying in full for an expensive order. What makes this worse is that the staff acted confused and unprepared when we called. My boyfriend had to explain the situation from the beginning, as if our order and delivery commitment were never tracked. This shows a total lack of organization, responsibility, and basic customer service. Selling premium furniture does not excuse lying about delivery dates or failing to notify customers when things go wrong. If you promise a date, you follow through—or you proactively communicate. Lovesac Troy did neither. This was a waste of our time, money, and trust. The staff appears untrained, careless, and uninterested once payment is collected. If you value reliability or honesty, do not trust delivery promises from this location. Lovesac Troy needs serious customer service retraining and management oversight. Until then, I would not recommend this store to anyone.
- MPMolly PowellSep 6, 20255.0Great experience at the Lovesac Somerset store! My husband and I went in for one of the holiday sales and tested out the different seating, configuration, and fabric options. Evan was so patient with us and answered all of our questions over the course of probably 2 hours! So friendly and helpful, and we received our new couch right on time. Love the couch, love the purchasing process. Big fans of Lovesac and Evan (with the beard!)!
Frequently Asked Questions About Lovesac
What types of furniture does Lovesac offer?
Lovesac offers customizable sectional couches, bean bag chairs, outdoor furniture, and ottomans designed for comfort and adaptability.
Does Lovesac provide pickup services for online orders?
Lovesac does not offer pickup services for online orders.
What are the store hours for Lovesac at Somerset Collection?
Lovesac is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Where is Lovesac located in Troy, MI?
Lovesac is located at 2800 W Big Beaver Rd, Somerset Collection, Troy, MI 48084, United States.
Does Lovesac have a wheelchair accessible entrance?
Yes, Lovesac has a wheelchair accessible entrance.
What payment options are accepted at Lovesac?
Lovesac accepts American Express, Cash, Check, Discover, Financing, Mastercard, and Visa.
How can I contact Lovesac Somerset Collection via email?
You can email Lovesac Somerset Collection at somerset@lovesac.com.
What nearby dining options are available around Lovesac at Somerset Collection?
Nearby dining options include Chick-fil-A Somerset Collection, Greens and Grains Salad Company, and The Peacock Cafes Food Court, which are great places to enjoy a meal before or after visiting Lovesac.
Are there shopping options near Lovesac at Somerset Collection?
Yes, nearby shopping options include Marlee's by Tapper's, Vuori, Foot Locker, Buck Mason, and Blue Nile, offering a variety of fashion, jewelry, and sportswear stores to complement your visit.
How can nearby stores help enhance my experience at Lovesac?
You can combine your visit to Lovesac with nearby stores like MAC Cosmetics, Soma Intimates, and Amazon 4-star for a comprehensive shopping trip covering furniture, beauty, and lifestyle products.