Business Details
About
Furniture StoreHome FurnitureChairsCustom Furniture
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Location
Hours
Reviews
4.6
964 reviews
5 stars
802
4 stars
82
3 stars
24
2 stars14
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and patient, providing excellent service throughout the purchasing process.
Sales Experience
Many reviews highlighted a low-pressure sales environment, with staff offering helpful guidance without being pushy.
Product Quality
Customers expressed satisfaction with the quality and comfort of the furniture, noting a good selection of options available.
Delivery Issues
Some customers reported problems with delivery, including missing or damaged items, leading to frustration with the service department.
Staff Expertise
Several reviews mentioned specific staff members, particularly Sanoussy and Tia, for their exceptional knowledge and assistance in finding the right products.
- YVYvonne Verschueren2 days ago5.0I needed new LR furniture after my downsizing. Looking around I realized the favorite pieces I moved with me were all LaZyboy. Off I went to Troy. Terrell greeted me and after I mentioned what I wanted, he went to town with a million questions which all guided me toward exactly what was right for me. Before I could pay however, he told me their designer would be out with the swatches. Cindy came out measured, answered questions and left. Swatches showed colors were right for me. A few days later I met with her and Terrell at the store and they showed me how everything would look. The upshot was, I changed my couch from one with a chaise to a regular one ( which I now know would fit perfectly) and 2 ottomans. We completed my order, I paid and now await my perfect furniture made just for me in colors I know will be great. Thanks for helping with the hard decisions Terrell and Cindy- turns out it wasn’t so hard after all.
- JSJohn Stevens2 days ago5.0Excellent sales lady, that was great to work with. Walked us through the whole process with ease. Becky let us find the style sofa we liked and again guided us in finding the material we were looking for. Couldn’t have asked for a better experience. Lazy Boy has always come through for us. There the best!
- UMUnicorn MagicNov 13, 20255.0Love these lazy boy lift chairs for anyone who needs the help. The addition of the battery powered generator in case of power outage is genius! High quality super comfy and the assistance was incredible. Thank you lazy boy!!!
- NMNancy MNov 10, 20255.0We.had a great experience working with Terrell. He listened to what we were looking for and made some great suggestions to help us reach our final decision. We purchased two rocker/recliners and we can’t wait to get them!
- TSTheresa StaniszNov 4, 20255.0We had a wonderful experience at La Z Boy! It all started with our sales rep Terell. He was knowledgeable and kind, no pressuring. Once we found what we were looking for he suggested we take advantage of their free design service. They scheduled it and we reaped the benefits! We had the best time with designer Cindy. She came to our house, took pics and learned about our lifestyle. She created the perfect layout for our space and brought her years of experience to life with textures to compliment the area! We had a wonderful time getting to know her. We went back a few days later and saw the PowerPoint presentation on the big screen, made a few tweaks and scheduled delivery. Terell and Cindy made our big purchase fun and creative, highly recommend!
Frequently Asked Questions About La-Z-Boy Troy
What types of furniture does La-Z-Boy Troy offer?
La-Z-Boy Troy offers a variety of furniture including recliners, chairs, sofas, sectionals, loveseats, ottomans, tables, and sleepers.
What are the store hours for La-Z-Boy Troy?
The store is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does La-Z-Boy Troy offer delivery services for their furniture?
Yes, La-Z-Boy Troy offers delivery services for its furniture products.
Where is La-Z-Boy Troy located?
La-Z-Boy Troy is located at 1475 W Big Beaver Road, Troy, MI 48084, United States.
What payment methods are accepted at La-Z-Boy Troy?
La-Z-Boy Troy accepts American Express, Discover, MasterCard, and Visa credit cards.
Is proof of vaccination required to shop at La-Z-Boy Troy?
No, proof of vaccination is not required to visit La-Z-Boy Troy.
Can I customize furniture at La-Z-Boy Troy?
Yes, La-Z-Boy Troy offers customizable furniture options to match your unique style and preferences.
What nearby fitness centers can I visit before or after shopping at La-Z-Boy Troy?
You can visit nearby gyms such as F45 Training and F45 Training Troy which are close to La-Z-Boy Troy for your fitness needs.
Are there any nearby dining options near La-Z-Boy Troy?
Yes, nearby restaurants include Kerby's Koney Island, Recipes Restaurant, and Starbucks where you can enjoy a meal or coffee before or after visiting La-Z-Boy Troy.
Where can I find medical services near La-Z-Boy Troy?
Nearby medical facilities include Somerset Pediatrics, A Comprehensive Dermatology Center, and Somerset Family Medicine for your health and medical needs.