Business Details
About
Home Goods StoreHome FurnitureOutdoor Furniture StoreRug StorePicture Frame ShopBedding StoreAt Home
Discover At Home in Troy, MI. Your destination for affordable home décor, furniture, and seasonal decorations. Explore stylish indoor and outdoor collections that make it easy to refresh every room and celebrate every season. From modern and farmhouse to classic and coastal, find unique pieces that bring your personal style to life. Shop home goods, furniture, lighting, wall art, and holiday décor — all in one place. Design your life, At Home.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,202 reviews
5 stars
623
4 stars
310
3 stars
136
2 stars
61
1 star
72
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported negative experiences with rude and unprofessional staff, particularly mentioning specific employees.
Store Organization
The store is generally well-organized and stocked, making it easy for customers to find items.
Product Variety
Customers appreciate the wide selection of home decor items available, although some noted issues with product quality.
Pricing Issues
There were complaints about pricing inconsistencies and dissatisfaction with store policies regarding returns.
- LFLisa Fogarty6 days ago5.0Love this store!!
- MCMadeleine CharlsonDec 31, 20251.0Absolutely terrible experience. I drove 60 minutes to pick up pillows that were listed online for 19.99. When I arrived at the store, I saw they had gone up in price 50% to 29.99. They would not honor the price listed online and were quite rude about the situation, acknowledging that the price had gone up overnight by ten dollars. Terrible encounter with the manager, Greg. He was rude and unprofessional, as if I personally offended him by asking about the price change. Will not go back, waste of time and gas.
- JSjerome SannaDec 30, 20253.0I don't what's happen to this brand but something goes wrong
- CKChris KojaNov 24, 20251.0CHRISTINE AND ELIZABETH HAD TERRIBLE ATTITUDES THE ENTIRE TIME. CHRISTINE GOT SO MAD AT HER BOSS THAT IT LOOKED LIKE SHE WAS HAVING A FULL TEMPER TANTRUM — SLAMMING THINGS AROUND AND SHOVING A CART SO HARD IT HIT THE WALL. THE WHOLE STORE FELT OUT OF CONTROL AND UNPROFESSIONAL. MANAGEMENT NEEDS TO STEP IN AND FIRE THEM ASAP. I’M NEVER COMING BACK TO THIS LOCATION.
- RSrafeal smithNov 24, 20251.0I’ve never dealt with a store as unprofessional as At Home. Christine and Elizabeth were unbelievably rude from the moment we walked in. I honestly have never met people with worse attitudes in customer service. Christine even put her hands on one of my friends — completely out of line and unacceptable. The way they talked to us, ignored us, and acted like we were a problem for even being there was crazy. I left shocked, uncomfortable, and honestly disgusted. I would not recommend this location to anybody. They need real training and real consequences for how they treat people Clayton is the only reason I didn’t walk out with a worse experience. He was respectful, kind, and actually cared about helping us. He listened, solved the issue fast, and treated us like real customers, not problems. You can tell he takes pride in his job and knows how to talk to people. Clayton deserves a raise and some recognition, because he’s the best person working in that store by far. If you go to At Home, ask for Clayton — he’ll actually take care of you.
Frequently Asked Questions About At Home
What is Insider Perks?
The At Home Insider Perks program is a free-to-join program that offers a handful of benefits including a 10% off welcome offer and a Birthday Bonus gift on your birthday, Receiptless returns, First notice of hot new products and markdowns, Decorating tips and tricks and more!
What is the At Home return policy?
No receipt? No problem!* Returns of unused items in the original packaging will be fully refunded within 60 days (90 days if you’re an Insider Perks member) with proof of purchase through your Insider Perks account or credit card or receipt and a valid ID. If your purchase cannot be verified, you’ll be issued a store credit based on the current price of the item(s).
Christmas merchandise returned after December 25 will be refunded for the current price of the items, even with the original receipt.
We do not provide exchanges. You're welcome to return any unwanted product and purchase new items.
We are unable to accept returns on mattresses.
We are unable to accept returns of pillows and cushions without all of their tags.
We are unable to accept returns of items marked “All Sales Final”.
Products delivered by one of our local delivery partners, including PICKUP, Roadie, and Door Dash, must be returned in-store.
If an item you purchased is damaged or defective, please return it within 60 days to your nearest store for a refund.
While we're not able to offer exchanges, customers are welcome to return any unwanted merchandise and purchase new items.
*we allow up to 3 returns without a receipt.
Does At Home have delivery service?
At Home offers delivery through an independent, third-party service. Visit our website for more information. Please note, options and costs vary by store.
What are the At Home store hours?
Store hours vary by location. Use the Store Locator on our site to find your local store hours. All At Home locations are open every day of the year except Thanksgiving, Christmas, and Easter.
Does At Home offer online shopping?
You can shop on our website, via our app, or in one of our stores.
What forms of payment does At Home accept?
In stores, we can accept:
Visa, MasterCard, Discover, and American Express credit and debit cards
Cash
Apple Pay
Gift cards
At Home Insider Perks reward certificates
Coupons: one per order. Can be used on all items, including clearance and sale items.
Prepaid Visa, Mastercard, and American Express gift cards
Online and on our app:
Visa, MasterCard, Discover, and American Express credit and debit cards
At Home Insider Perks reward certificates
Prepaid Visa, Mastercard, and American Express gift cards (you must register your billing address before using the card online; call the number on the back of your card or go to the card's website to get started.
PayPal
Coupons: one per order. Can be used on all items, including clearance and sale items. Occasionally, we may issue coupons that can only be redeemed in stores. When this happens, the email will indicate this. Input the numerical portion of the barcode into the promo box area and the discount will be applied.
Where is the At Home corporate office located?
At Home's corporate office is located in Plano, Texas.
Does At Home carry gift cards?
You can purchase At Home Gift Cards online or in-store. Here's how it works:
Types of cards:
Physical Gift Cards are available for in-store purchase during checkout in any denomination between $1 - $500. Additional funds can be added to the card in any value up to $500.
E-Gift Cards can be purchased on our websit in any amount between $1 -$500. Additional funds can be added to the card in any value up to $500. Your recipient will receive the electronic Gift Card within 12-24 hours after the order is placed.
Is At Home hiring?
We're looking for talented people to join our growing team. Visit our website to find open positions.
Does At Home have a layaway program?
We don't offer layaway. You can shop in-store or online. Orders placed online can be picked up from your local store for no fee or shipped to your home.
Does At Home offer tax-exempt purchases?
In order to make a tax-exempt purchase, present your exemption documentation and valid government-issued ID to the cashier before completing your transaction.
We are currently unable to process tax-exempt purchases online.
Does At Home offer Free Shipping?
Due to the ever-increasing cost of shipping, we have no plans to offer free shipping. Did you know that you can order online and choose to pick up your order in the store for no additional charge? Visit our website for more details.
Does At Home have a loyalty program?
Yes! The At Home Insider Perks program is a free-to-join program that offers a handful of benefits including a 10% off welcome offer and a Birthday Bonus gift on your birthday, Receiptless returns, First notice of hot new products and markdowns, Decorating tips and tricks, and more!
What's the nearest At Home store to me?
You may locate the At Home store nearest you by using the Store Locator on our website.
What types of products can I find at At Home in Troy, MI?
At Home offers affordable home décor, furniture, lighting, wall art, and seasonal decorations, including styles from modern and farmhouse to classic and coastal.
What are the store hours for At Home in Troy?
At Home in Troy is open every day from 9:00 AM to 10:00 PM, with special holiday hours on certain dates and closures on Thanksgiving, Christmas, and Easter.
Does At Home offer delivery and in-store pickup services?
Yes, At Home offers in-store pickup and delivery services, including no-contact delivery options through independent third-party services. Delivery options and costs vary by store.
How does the At Home Insider Perks program benefit customers?
The free-to-join Insider Perks program offers benefits such as 10% off welcome offer, birthday bonus gift, receiptless returns, first notice of new products and markdowns, and decorating tips.
What is At Home's return policy?
Unused items in original packaging can be returned within 60 days for a full refund with proof of purchase; longer return periods apply for Insider Perks members. Some exclusions apply, such as mattresses and final sale items.
What payment methods does At Home accept in-store and online?
At Home accepts Visa, MasterCard, Discover, American Express, cash, Apple Pay, gift cards, Insider Perks reward certificates, coupons, and PayPal online. Prepaid cards can also be used online after registration.
Where is At Home located in Troy, Michigan?
At Home is located at 200 W Fourteen Mile Rd, Troy, MI 48083, USA.
What nearby places can I visit when shopping at At Home in Troy?
Nearby you can visit Oakland Mall for more shopping, Hobby Lobby for arts and crafts supplies, and Tubby's Grilled Submarines for a meal before or after your shopping trip.
How can I get to At Home in Troy using local transportation?
While public transit details are not specified, nearby landmarks such as Oakland Mall can help guide you. You can also use nearby services like Avis Car Rental if you're visiting by car.
Are there other home furniture stores near At Home in Troy?
Yes, Kirkland's is a nearby furniture store where you can find additional home furniture options alongside At Home.