Lowe's Home Improvement

Reviews

• CC

  Curt

  5 days ago
  5.0
  There good for all most every thing you need
• DK

  Dustin Kearney

  Apr 17, 2026
  5.0
  Great service
• BW

  Bob Williams

  Apr 11, 2026
  1.0
  Lowes/Keller Interiors Carpet Installation On 10-6-2025, We purchased flooring from Lowes. We had to pay in full the amount was $11030.99. We decided to use a “Big Box Store” because we were out of state and we thought That Lowes would stand by their product. We were contacted by the the Installer KELLER INTERIORS and we were notified that the installation for our carpet would be November 24, 2025. My neighbor met with the installer and let them in. I was contacted by the work crew and they said that they would be back tomorrow to finish. They said it would be done before Thanksgiving. They never showed up again. After numerous attempts to contact anyone from Keller Interiors, On DECEMBER 2, 2025, I received a text from the manager “Season”. She said she does not know what happened to her crew and she would get someone out to finish the installation. She said she will be in touch this afternoon I kept calling and texting Season without an answer. I was also contacting Lowes. On December 8, 2025 I sent photographs of the interior of my home. A five foot pile of garbage my kitchen, Carpeting incorrectly installed on the stairs. Trim boards laying on the floor. After weeks of messages to Lowes Customer Service and Keller Interiors, I sent an email with pictures to Marvin Ellison The CEO of Lowes. I received an email from Lowes Executive Customer Service Renee F. Who Tod me she would look into this. On December 10, 2025, Jose Gomez from Keller Interiors came to inspect the installation. He said that the entire installation will have to be ripped out, and new carpeting installed. He said that the previous installer, Installed the new carpet over the old pad. Now the problem was the carpeting was not available. I was told to go to a local Lowes and pick out new carpeting, and to make sure it was in stock. We picked out new carpeting after the sales people insured us that it was available and in stock. We were later informed that the carpet had to be ordered. On 2-3-2026 a second crew, Jose Gomez arrived to install the new carpeting. They worked all day and did not leave until after midnight. The crew used our bathrooms and didn’t have toilet paper, they used blue shop towels and clogged up our toilets and probably septic system. When they finished the installation they left old carpeting piled in the living room, the stairs were still done incorrectly. All of the bedroom and closet doors were left in the bathrooms. After several calls to Lowes and Keller Interiors the doors were put back on. The old carpet was finally removed on February 23, 2026 After 94 days, an enormous of stress, we were able to live in our home. Lowes did offer compensation in the amount of $450.00 if we signed a 3 page Nondisclosure Agreement. I would rather warn other senior citizens than be compensated $450.00
• DN

  Dave Nichols

  Apr 10, 2026
  5.0
  Great price friendly service
• DW

  Douglas Welker

  Mar 18, 2026
  1.0
  Lowes credit card holders can’t trust Lowes to keep their account information safe and warn them about scams. This became apparent after I became a victim of a fake Lowes customer survey scam that ripped me off for $95. The scam was in the form of an email apparently from Lowes which asked me to fill out a survey. As an incentive, I’d be given a chance to receive a free 100 piece Cobalt Tool Set. The email seemed legitimate: the originating address made it seem to be from Lowes; and I have a Lowes credit card, so it was reasonable to receive a survey request from them. After submitted the completed survey, I received an email which informed me that I’d won a tool set, and would receive it if I paid $12.65 for shipping. I accepted the offer and received an order confirmation number. Two weeks later, with no further word about the shipment, I checked my credit card information online. My card had been billed $12.65 - but not by Lowes. The billing was by “FeelTheVictoryWovenInf” of Panorama City, California. That company charged my card an additional $75.85. There is no such company, based on a Google search. There must have been other victims of this scam, some of them after my experience and some before it. Some victims had to have contacted Lowes about it (as I’ll do today). Yet Lowes made no effort to warn credit card holders about this scam. And since the scam email was addressed to me as a Lowes customer, Lowes must have failed to protect the email address associated with my account. So here’s a suggestion, Lowes credit card holders: cancel your account and cut up your card.

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