Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Traverse City, MI Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
3150 North US 31 South, Traverse City, MI
49684, United States
Hours
Reviews
4.1
1,078 reviews
5 stars
597
4 stars
244
3 stars
111
2 stars
38
1 star
88
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.
Product Availability
Several reviews noted issues with product availability and stock levels, leading to frustration among customers.
Delivery and Installation Issues
Customers expressed dissatisfaction with delays and poor communication regarding appliance deliveries and installations.
Store Experience
The store environment received mixed reviews, with some customers appreciating the cleanliness and organization, while others noted difficulties in finding help.
Positive Employee Recognition
Several customers highlighted individual employees for their exceptional service, indicating a strong positive impact on customer experiences.
- MBMarc BorganNov 6, 20254.0Helpful staff and reasonable prices.
- RRRebOct 31, 20255.0Knew what I needed employee was helpful in finding it and it was simple and easy.
- WPWill PylkasOct 29, 20255.0Needed help with a project and a Gal in Flooring...well...she went out of her way to help me!!! She was an ABSOLUTE AMBASSADOR to the Lowes Brand!!!! Her name was AUTUMN LNU....(LNU= Last Name Unknown....but as far as her knowledge base...Autumn was Spot On....sadly Lowes minimum order for specialty sanvded caulk was 4 tubes....I will keep hunting!! THANK YOU AUTUMN!! Roach. (And I tracked down Tim M. Store Mgr. And advised him too!!!) Roach
- MBMichel BekkersOct 3, 20255.0Special thank you for Tracy Stamm for prompt and friendly help loading boards into my trailer.
- AWAmy WierengaSep 29, 20251.0We bought a fridge, delivered July 24. By the end of August, it was making a loud noise, like the fan was working in overdrive, and we called to have it looked at. It was under warranty, of course, and we had to wait over 3 weeks for our appointment. In that time, the fridge just died - started beeping every 30 seconds saying “high temperature,” so we had to unplug it and take everything out. We have been without a fridge for a whole month now, and have two technicians come out to tell us it’s broken. The part is back ordered with no ETA. Lowe’s hasn’t done anything to help. We have a family of 6 and I don’t know when this will be resolved. I would be happy with a straight exchange/replacement - I just want a fridge! At this point we are considering taking the loss and buying a fridge from Max’s, the local appliance store. We are never buying an appliance from Lowe’s again, and I highly advise against appliances from here because there is nothing they can do to give a refund or exchange.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Traverse City?
You can find a wide variety of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing, tools, and more.
What are the store hours for Lowe's Home Improvement in Traverse City?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, so checking in advance is recommended.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
What brands are available at Lowe's Home Improvement?
Lowe's carries a range of trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Kobalt, Dewalt, Moen, Kohler, and many more.
How can I check my order status at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be provided if your order status changes.
What payment options does Lowe's accept?
Lowe's accepts various payment options including American Express, cash, check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby places where I can get propane exchange services near Lowe's?
Yes, Blue Rhino Propane Exchange is a nearby location where you can get propane exchange services, convenient if you need propane for grilling or heating after visiting Lowe's.
If I'm visiting Lowe's in Traverse City, what nearby dining options are available?
Nearby dining options include Pizza Hut for pizza and Chick-fil-A for fast food chicken meals, perfect for grabbing a bite before or after your visit to Lowe's.
Are there any health services near Lowe's Home Improvement in Traverse City?
Yes, there are several health facilities nearby such as The Walk-In Clinic, Munson Urgent Care West, and an Urgent Care hospital for any medical needs during your visit to the area.
What types of installation services does Lowe's offer?
Lowe's offers a broad range of installation services including appliances, blinds, cabinets, carpet, countertops, decking, doors, flooring, garage doors, heating and cooling systems, lighting, plumbing fixtures, roofing, siding, windows, and more.