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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Traverse City, MI is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
3150 North US 31 South, Traverse City, MI
49684, United States
Hours
Reviews
4.1
1,090 reviews
5 stars
603
4 stars
245
3 stars
111
2 stars
38
1 star
93
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including lack of follow-up, unhelpful staff, and issues with communication regarding orders and installations.
Product Issues
Numerous reviews highlighted problems with appliances, including faulty products and difficulties with returns or exchanges.
Staff Helpfulness
Some customers praised individual employees for their helpfulness and knowledge, particularly in specific departments like flooring and appliances.
Store Experience
While some customers appreciated the store's selection and cleanliness, others noted issues with staff availability and organization.
- MRMartin RizziDec 31, 20251.0My wife purchased a washer for her salon. It arrived and the drain hose leaked slightly. I attempted to refit the hose, but there were gouges in the fitting. Lowe’s wouldn’t return it or fix it because it was beyond their TWO DAY return policy. The customer service team gave us the runaround for two weeks, eventually sending out a delivery driver that offered to return it, but wasn’t allowed by the manager. Overall, the entire experience was unimpressive. The reply they gave after this review, to call customer service, was kind but I had already reached out to them, the store manager and the manufacturer. None offered any solution.
- KMKenneth MillardDec 31, 20255.0Everyone knows their business and will help in a hurry.
- CBChris BarlowDec 29, 20251.0Wont go here again. Terrible follow up to a piece of junk GE dishwasher i bought there, paid to install. The installer showed up and said he could not install, needed pipes for drain. He was not a plumber and could not cut and install pipes, just plug in...., i could have done that myself! I paid a plumber to install but it gives error code, bad control board. Lowes said not their problem, call GE. Called GE they said call Bodewell, set up 2 appointments, stayed home, no one showed, no one called back when i complained. Went to store, salesperson said Manager was busy, so left phone number and name, he could not be bothered to call back either
- DYDana YonkaDec 23, 20251.0Worst in store and customer service experience i have ever had. My son got a Christmas gift but a size to big and in store they wanted to take my item with the receipt and only give store credit and not let us even exchange the item or get it for the price it was bought. Caller corporate and they told me i had to go to the original store with the buyer but thats there policy. I said the original buyer lives in North Carolina and so how was that gonna happen yet i had the original receipt. Never will i shop here for anything and i will let everyone i know the same.
- MBMichael BenderDec 9, 20251.0I ordered carpet through Lowe’s and paid upfront for the installation service. It has been 3 weeks now and no communication on when the installation is supposed to take place. The company that Lowe’s subcontracts through apparently doesn’t know how to answer any sort of communication. At this point I have no clue when my install is supposed to happen and neither does Lowe’s.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Traverse City?
You can find a wide variety of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing, tools, and more.
What are the store hours for Lowe's Home Improvement in Traverse City?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, so checking in advance is recommended.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
What brands are available at Lowe's Home Improvement?
Lowe's carries a range of trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Kobalt, Dewalt, Moen, Kohler, and many more.
How can I check my order status at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be provided if your order status changes.
What payment options does Lowe's accept?
Lowe's accepts various payment options including American Express, cash, check, Diners Club, Discover, Mastercard, and Visa.
Are there any nearby places where I can get propane exchange services near Lowe's?
Yes, Blue Rhino Propane Exchange is a nearby location where you can get propane exchange services, convenient if you need propane for grilling or heating after visiting Lowe's.
If I'm visiting Lowe's in Traverse City, what nearby dining options are available?
Nearby dining options include Pizza Hut for pizza and Chick-fil-A for fast food chicken meals, perfect for grabbing a bite before or after your visit to Lowe's.
Are there any health services near Lowe's Home Improvement in Traverse City?
Yes, there are several health facilities nearby such as The Walk-In Clinic, Munson Urgent Care West, and an Urgent Care hospital for any medical needs during your visit to the area.
What types of installation services does Lowe's offer?
Lowe's offers a broad range of installation services including appliances, blinds, cabinets, carpet, countertops, decking, doors, flooring, garage doors, heating and cooling systems, lighting, plumbing fixtures, roofing, siding, windows, and more.