Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Sterling Heights, MI Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2000 Metropolitan Parkway, Sterling Heights, MI
48310, United States
Hours
Reviews
4.0
1,465 reviews
5 stars
725
4 stars
363
3 stars
147
2 stars
75
1 star
155
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with customer service, with some employees praised for their helpfulness while others were criticized for being rude or unhelpful.
Installation Issues
Several customers reported problems with appliance installations, including gas leaks and poor communication regarding installation requirements.
Return Policy
Customers expressed frustration with Lowe's return policy, particularly regarding appliances, citing a short return window and lack of flexibility.
Store Conditions
Some reviews mentioned issues with store organization and accessibility, including blocked aisles and difficulty finding staff for assistance.
Product Availability
While many customers found the store stocked with necessary items, others reported instances of items being out of stock or not matching online listings.
- HKHeather Ketchel5 days ago1.0I waited for almost 20 minutes for help in the fastener isle. Two pages for help, and finally I had to leave.
- CBCor BoeNov 16, 20251.0Stuff isnt in the right place, inventory and choices are poor, and better pricing at Home Depot or Ace.
- JBJoseph BnDNov 11, 20255.0From the moment I stepped inside into the Sterling Hgts #1779 building I was greated by helpful, friendly staff & this continued from 1 dept to another...no one gave me the impression they were too busy to talk to me...very pleasant experience...a cut above the rest...better than the Harper Woods store that's closest to my home store #1677
- DADavid AtkinsOct 17, 20251.0Just purchased my appliances at Lowe's. I also purchased the installation of my stove which was a mistake. They installed my stove hooked up. The never tested The gas connection and I had a gas leak in my house for a night. Had to call an HVAC company to reinstall the gas line due to it leaked from the initial installation. My advices, don't haven't Lowe's installed anything. I paid $60 for the gas line and installation through Lowe's. I called to complain after the gas leak was fixed. They would only reimburse me $20 for the installation. They would not reimburse me for the gas line that I bought through them for the installation. ***Update After installing the refrigerator water line, I discovered the water taste very chemical. I changed the new filter another water filter. I changed the water line per the manufacturer guideline to PEX. Can't get rid of the chemical taste and smell? Lowe's would not help me because it was past their 48 hour policy on purchases made without using a Lowe's charge card. I didn't purchase it on their charge card so they won't allow me to return or replace my $1,800 fridge I purchased a week ago. I'm done with Lowe's. I suggest you be done too. 😡
- HMHarley MasumotoOct 17, 20252.0Sure go get your stuff but beware: Major appliances: YOU DO NOT HAVE 30 DAYS TO RETURN! DO NOT FALL FOR THE SCAM! You only have 48 hours from delivery. Must be unopened. Do NOT fall for their scam, read the fine print. Ask for proof. Makes me not even want to shop here anymore knowing they willingly screw families out of thousands of dollars with this policy. It's super wrong and Lowes knows it. Just be upfront.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Sterling Heights offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Sterling Heights?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with some holiday hours adjustments.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery options for customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will also inform you of any changes.
What payment methods are accepted at Lowe's Home Improvement in Sterling Heights?
Lowe’s accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Can I get installation services for appliances and home improvements at Lowe's?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinetry, blinds, and much more.
How do I return or exchange an item purchased at Lowe's?
Items can generally be returned within 90 days. Online purchases can be returned by starting the process in your Order History. For in-store returns, proof of purchase is required at the customer service desk.
Are there any nearby places of interest to visit when shopping at Lowe's Sterling Heights?
Nearby you can find Target Store Sterling-Heights-W for department and mobile phone needs, CVS Pharmacy for medical and shopping essentials, and Starbucks for coffee and refreshments, making it convenient to combine errands or enjoy a break during your visit.
Is there propane exchange service near Lowe's Home Improvement Sterling Heights?
Yes, Blue Rhino Propane Exchange is located nearby for convenient propane tank exchanges and related services.
Where can customers get quick locksmith services near Lowe's in Sterling Heights?
Minute Key and minuteKEY locksmith services are close to Lowe's, offering key copying and lock services that can complement your home improvement projects.