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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Sterling Heights, MI is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2000 Metropolitan Parkway, Sterling Heights, MI
48310, United States
Hours
Reviews
4.0
1,474 reviews
5 stars
731
4 stars
365
3 stars
146
2 stars
75
1 star
157
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised friendly and helpful staff, others reported poor service and unhelpful management.
Product Availability
Customers frequently noted that the store had a good selection of products, but there were also complaints about items being out of stock or not found in the correct locations.
Installation Issues
Several reviews highlighted significant problems with appliance installations, including delays and poor communication from third-party installers.
Return Policy
Customers expressed frustration with Lowe's return policy, particularly regarding appliances, citing it as overly restrictive and unhelpful.
Store Condition
The store was generally described as clean and organized, although some customers mentioned issues with blocked aisles and difficulty finding staff for assistance.
- DBDana BeardDec 31, 20255.0Very convenient and shopping easy
- LSLawrence SiwkaDec 22, 20255.0I like Lowe's I always find what I need.
- DDDillonDec 18, 20251.0This door is terrible.The associates are never around. i won't spend a dime here anymore. The home depot, menards,even harbor freight better than this place.
- ZZZacharyDec 16, 20255.0Absolutely phenomenal store in comparison to the location north of this one. The store is well lit, clean, organized, shelves front and faced, and the lumber is on point. Way better selection and quality. I did come in within the last hour of the store being open and the staff was busy doing their wind down and nightly routine for closing. So I am not upset that I had to go looking for help. But when I worked retail and the last hour of being open, I too never would offer help due to closing responsibilities and usually if a person was there at closing, they probably knew where and what they needed. Overall amazing store. I apologize for giving yall an incorrect review earlier today. I thought this was a different location. Have a blessed night!
- AGAlex G.Dec 11, 20251.0I came into the store looking for a screw, and then I was stocked in the aisles and watched like a thief. I don’t appreciate that. OK I just came into find a couple of screws which I did not find. Why don’t you guys find something better to do get a life?
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Sterling Heights offer?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Sterling Heights?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with some holiday hours adjustments.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery options for customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will also inform you of any changes.
What payment methods are accepted at Lowe's Home Improvement in Sterling Heights?
Lowe’s accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Can I get installation services for appliances and home improvements at Lowe's?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinetry, blinds, and much more.
How do I return or exchange an item purchased at Lowe's?
Items can generally be returned within 90 days. Online purchases can be returned by starting the process in your Order History. For in-store returns, proof of purchase is required at the customer service desk.
Are there any nearby places of interest to visit when shopping at Lowe's Sterling Heights?
Nearby you can find Target Store Sterling-Heights-W for department and mobile phone needs, CVS Pharmacy for medical and shopping essentials, and Starbucks for coffee and refreshments, making it convenient to combine errands or enjoy a break during your visit.
Is there propane exchange service near Lowe's Home Improvement Sterling Heights?
Yes, Blue Rhino Propane Exchange is located nearby for convenient propane tank exchanges and related services.
Where can customers get quick locksmith services near Lowe's in Sterling Heights?
Minute Key and minuteKEY locksmith services are close to Lowe's, offering key copying and lock services that can complement your home improvement projects.