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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Southgate, MI is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,102 reviews
5 stars
1,228
4 stars
504
3 stars
156
2 stars
56
1 star
158
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, with several mentioning rude or unhelpful staff, particularly in handling returns and inquiries.
Staff Knowledge
While some employees received praise for their helpfulness and knowledge, others were criticized for being unresponsive or dismissive.
Product Availability
Customers frequently noted issues with product availability and stock discrepancies, leading to frustration when items were not found as advertised.
Store Management
Several reviews highlighted dissatisfaction with store management, particularly regarding handling customer complaints and issues with orders.
Positive Experiences
Despite the negative feedback, some customers had positive experiences with specific employees who provided excellent service and assistance.
- SFSteven La Fleur6 days ago5.0It's Lowes, you know what you are going you get. Helpful sales people. Nice and clean.
- BRBrianah RobinsonJan 1, 20261.0Laura at the checkout of the Southgate Lowe’s was extremely inappropriate, unfriendly, and downright rude. As I’m trying to checkout I didn’t realize I grabbed a piece of plywood without a barcode. The last time this happened to me the checkout lady was able to pull up the lumbar book and scan a barcode. But not this time. Laura made disgusting comments to me and my boyfriend about how “normally” people take pictures of the SKU # so she can scan it. After mentioning the lumbar book to her she proceeded to argue with us about how “Not everything is in the book” She mocked us about bringing up the lumbar book and proceeded to make us feel like idiots for not knowing that it’s normal people take pictures of a stupid SKU # the store should have on their products. After asking her if she was sure she couldn’t find it in the lumbar book that she didn’t attempt to even grab or search through , she got loud with us and said “Yeah no I’m not doing that” So my boyfriend who just had surgery had to walk another lap around the store because she refused to help or offer any assistance in getting this products sku #. I stood by my cart and Laura made me feel extremely uncomfortable in her hostility. My boyfriend was extremely upset. We have never had an experience like this at a Lowe’s before. I definitely will not be returning to this store especially to support a location who employs people to mock their customers. I’d rather drive the extra 5 miles and go to Menards.
- JHJames HinsonDec 30, 20251.0Not a good place store no good .. workers no good ... barely any stuff here GO to Home Depot instead .... DO yourself a favor
- BDBOBBLES DDec 30, 20251.0Horrible Horrible service Will not be returning to Southgate LOWES anytime soon! We tried to return a Christmas Light decoration. Walked in and the employee started saying we do not accept decorations after the 24th. I said I had a warranty on it and it stopped working. She said she couldn’t help me. That I had to talk to a third party. So I said well I wanted to return a dryer vent. She would’t stop talking about the light. More like shouting. I said that conversation was done let’s get this transaction done. Then she called me rude. Again never again. And don’t fall for the warranty bs because the store will not help you!
- AAAshDec 19, 20251.0The man with gray hair who works in the hardware department was so insanely rude when asked for help. If I knew the workers here didn’t want to assist customers, I would’ve saved the trip and went to Home Depot. Which is where I will be going after submitting this review. When you go to a store asking for help, the workers shouldn’t talk down to you and give you a nasty attitude. If you can’t interact with people like a decent human being, get a job that’s not in customer service.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Southgate, MI?
You can find a wide range of products including appliances, bathroom supplies, building supplies, flooring, garden tools, paint, patio furniture, power tools, and more.
What are the regular store hours for Lowe's Home Improvement in Southgate?
Lowe's is open Monday through Thursday from 6:00 AM to 9:00 PM, Friday and Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM.
Does this Lowe's location offer pickup and delivery services?
Yes, Lowe's Home Improvement in Southgate offers both in-store pickup and delivery services.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account, where you'll also receive email updates.
What is the process to return or exchange an item at Lowe's?
Most items can be returned within 90 days. You can start a return online for purchases made at Lowes.com or visit the customer service desk in-store with proof of purchase for returns.
What payment options are accepted at Lowe's Home Improvement in Southgate?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are installation services available at this Lowe's location?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinetry, HVAC, and more.
How can nearby businesses like Blue Rhino Propane Exchange complement my visit to Lowe's?
Blue Rhino Propane Exchange nearby allows you to conveniently refill or exchange propane tanks for outdoor grills or heaters, which complements Lowe's supply of grills and outdoor equipment.
If I need key or locksmith services while visiting the area, which nearby places can I go to?
There are key and locksmith services nearby at minuteKEY and Minute Key, both convenient options for key duplication or locksmith needs.
What other nearby places could I visit after shopping at Lowe's Home Improvement?
After shopping, you might enjoy visiting Krista's Fitness Studio for exercise, Riverview Florist for flowers and gifts, or relax at Toro's Cigar Bar Bistro for drinks.