Lowe's Home Improvement

Reviews

• HV

  Hiep Vu

  Apr 6, 2026
  1.0
  Lowe’s customer service is extremely poor. I placed a $4,000 tile order on Saturday, April 4th. They told me the store didn’t have enough inventory and promised to transfer from another location and deliver by Monday. I agreed because I’m a small business and closed Monday and Tuesday for renovation—I cannot afford more downtime. On Sunday, they suddenly informed me the delivery was rescheduled to Tuesday, not Monday as promised. When I called the Southfield customer service, they offered no solution and simply told me to cancel. The staff were rude, unprofessional, and completely unhelpful. If I could give 0 stars, I would. This is the first 1-star review I’ve ever given in my life.
• CC

  Chris Currie

  Apr 3, 2026
  5.0
  I can always seem to find anything that is need for my projects and there have pretty good prices.
• MP

  Madison Peloquin

  Mar 24, 2026
  4.0
  I came to the Southfield location because they were the only store that had the tile I was looking for. There was no one in the dept. to help until it was time for me to check out so I loaded all the tile into my cart myself. Not a big deal but as I’m taking the tile to the car, my cart hit a pot hole and went tumbling over (embarrassing!). Luckily no tiles broke! A true testament to the durability, I hope. All this to say… the three employees that ran to my rescue to help pick up 70 sheets of tile in the middle of the parking lot were amazing! They could’ve stayed inside and watched but they went above and beyond to load my cart back up and unload all the tile into my car. I can’t remember everyone’s names but thank you Ricky, R. And the kind lady that helped me.
• MM

  Mike

  Mar 16, 2026
  1.0
  This has to be the most incompetent Lowe’s location in the country and I would recommend avoiding this store at all costs. I recently moved to the area and went here to purchase an exterior door and installation package and this experience has been the worst part of my recent move. We originally made the purchase in December with an install date in mid-February. We tried to reschedule the install to a date in late February but after the install appointment was rescheduled, an employee at this location cancelled the order without any authorization. Looking back, I should have left the situation there so I didn’t have to deal with what happened next. This led to multiple calls with Lowe’s corporate customer service team, the installation company, and the store itself to try to rebill me and reorder the door and installation. I was informed that my original rescheduled date in late February would be honored if I repaid the bill. I repaid, but the install appointment was still cancelled without our knowledge. After the installation date came and went, we called Lowe’s questioning what happened. The customer service rep noted that the installation could not happen because Lowe’s was missing material for the job. After multiple calls and waiting on hold, we found out the missing material was a storm door which was never ordered in the first place. Once we clarified this with Lowe’s, they rescheduled my appointment to March 11. On the day of the install, Lowe’s could not find my materials which I paid for and which were supposed to be at the store to be picked by the installer. The manager called me confirming that neither he nor any employee in the store could find the materials I ordered. I contacted Lowe’s customer service in Indiana who promptly found the materials in this store, and directed the employees at the store to where the materials were located so they can give them to the installer. I have been totally put off by the Lowe’s brand in this experience. The incompetence of multiple individuals through this entire process has been astounding and I highly recommend avoiding my mistakes and going to Ace Hardware or Home Depot for any hardware needs.
• AP

  Andrea Pruitt

  Mar 13, 2026
  5.0
  The cashier on the garden department, I think her name is Michelle is so pleasant. I was telling someone she must have been trained back in the day, because she greets you, ask if she can help with anything, tells you she appreciates your business, and is always the same, Zi have never seen her present herself in a different way. I go out of my way to shop there sometimes.

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