Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Southfield, MI Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,085 reviews
5 stars
980
4 stars
529
3 stars
240
2 stars
90
1 star
246
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for being unresponsive or rude.
Staff Knowledge
Several customers noted that while some staff members were knowledgeable and helpful, others lacked training and awareness of store policies.
Store Organization
Customers reported issues with product availability and organization, with some finding items out of stock or difficult to locate.
Management Issues
Multiple reviews highlighted poor management practices, including inadequate staffing and lack of effective communication.
Overall Experience
Customer experiences varied widely, with some expressing satisfaction and loyalty, while others vowed never to return due to negative interactions.
- KPKenneth PettyNov 10, 20255.0We went in for a water heater, which there website said was in stock. Sure enough, it was in stock and price match the website. While we were carrying it around, getting some extra pipe tape, they directed us to the right place. Lastly, after we got the tape Fred called us over to his register in plumbing asking if we were all set, rang us up and helped us load up in our vehicle. Our service was great and we really appreciated Fred's assistance.
- SCSteve CosbyNov 7, 20251.0Place sucks
- BMBrotha MikeOct 29, 20255.0my experience with this store was nothing short of incredible Aaron Griffin Manager Robert were excellent salesman Aaron especially because he’s young and on the right path he was smart patient efficient and wonderful attitude about the mower we bought the riding lawnmower II have already sent another customer to him manager. Rob is always always just wonderful that’s exactly why this is my story of choice. Thank you for your patience. Your expertise and I will enjoy my john deer riding lawnmower.
- KJkacey johnsonOct 21, 20251.0customer service was terrible & over heard one of the garden workers talking saying they be “high” on the forklift absolutely ridiculous.
- SSSully7427 (Sully)Oct 13, 20252.0Did not have white thinset, not even a slot for it. First Lowes that I've seen this at. And NO metal corner bead but one bent up one. The only two things I went for so I can only imagine its reflective of how the store is stocked.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Southfield, MI offer?
Lowe's offers a wide range of home improvement products including paint, patio furniture, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage and more. They also provide installation services for appliances, flooring, cabinets, doors, and other home improvement needs.
What are the operating hours for Lowe's Home Improvement in Southfield?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM. There are special holiday hours during certain dates.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, returns can be initiated via your Order History on Lowes.com. For in-store returns, bring the item and proof of purchase to the customer service desk.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Are there any nearby places of interest close to Lowe's Home Improvement in Southfield?
Yes, nearby places include Tel-Twelve Mall, Blue Rhino Propane Exchange, Minute Key locksmith services, Banfield Pet Hospital, and Chipotle Mexican Grill, among others. Customers can visit these locations before or after shopping at Lowe's for a convenient day of errands or leisure.
How can nearby locksmith services like Minute Key and KeyExpress Locksmiths assist Lowe's customers?
Customers shopping at Lowe's who need key duplication or lock services can conveniently visit nearby locksmiths like Minute Key or KeyExpress Locksmiths to fulfill these needs without going far from the store.
What nearby dining options are available for Lowe's customers in Southfield?
After shopping at Lowe's, customers can enjoy nearby dining options such as Chipotle Mexican Grill, Shish Kabob Express for Mediterranean cuisine, Mr. Pita sandwich shop, Flaming Wok Asian restaurant, and Cosi café.
Does Lowe's Home Improvement provide resources or support for DIYers and professionals?
Yes, Lowe's caters to both beginners and professionals with expert advice, convenient services, and a comprehensive selection of trusted brands and building materials.