Business Details
About
Mattress StoreBedroom Furniture StoreBedding StoreTempur Sealy International Inc.
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
5.0
1,830 reviews
5 stars
1,799
4 stars17
3 stars3
2 stars1
1 star10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff, particularly Trevor and Autumn, for their helpfulness, knowledge, and friendly demeanor.
Product Knowledge
Many reviews highlighted the staff's expertise in explaining product features and helping customers find the right mattress or accessories.
Store Experience
The store environment was described as clean and welcoming, contributing to a positive shopping experience.
Delivery Issues
Several customers reported significant problems with delivery, including receiving incorrect items and poor service from delivery personnel.
- SDSerica DonovanJan 3, 20265.0John and Trevor were both great they answered all of my questions and were extremely helpful
- ASArnav SharmaJan 3, 20265.0Trevor was amazing, he was incredible nice and he let us try the beds and let us have a fun experience. Trevor is the best in the business.
- MMMoctezumasRevenge1Dec 28, 20255.0Trevor took the time to demo the products 5 minutes before closing and we didn't feel rushed, thank you Trevor
- VKVictoria KDec 28, 20255.0I had an amazing experience at Tempur-Pedic in Twelve Oaks mall. And I truly appreciate Autumn's empathy and expertise, which made everything a lot easier. Pricing was fair and transparent, and the order process was simple. I highly recommend this store if you need a mattress upgrade.
- GMGrace MillsDec 8, 20251.0This is a corporate issue. The store and the employee working had nothing to do with my experience since it wasn’t their decision/policy. I spent over $200 on 2 pillows at your store. I tried it out in the store (laid on it for what a minute). And it felt fine. I’m a human, so I get typically 6-8 hours of sleep a night. I took the pillow home to use and slept on it for one night and realized that the quality of the pillow is not what I wanted. Now I’m just out that money? Am I supposed to test it out in the store for 8 hours to see how it holds up. I thought a reputable company like tempur-pedic would have a better return policy or at least a better quality item for the prices they charge. Was thinking about purchasing a tempurpedic mattress. What if I spend that much and it’s not good quality? I’m just out $2000?? I’ll go somewhere else.
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress purchased at the Novi store?
Yes, Tempur-Pedic mattresses are designed to fit most standard size bed furniture and frames, provided they are not unusual sizes or non-U.S. market products. Ensure your mattress is positioned on a flat, solid surface with adequate center support if not using a Tempur-Pedic foundation.
How will my new Tempur-Pedic mattress be delivered to me?
Most Tempur-Pedic mattresses, except the TEMPUR-Cloud, come with free White Glove delivery which includes set up and removal of packaging. The TEMPUR-Cloud ships compressed via UPS for self-setup without old mattress removal.
What is the difference in feel between the Medium and Medium Hybrid Tempur-Pedic mattresses?
Medium Hybrid mattresses have an innovative coil system combined with TEMPUR materials, offering unmatched pressure relief with more responsiveness and a slightly softer feel compared to standard Medium mattresses.
Does the Tempur-Pedic Flagship Store in Novi offer mattress options for RVs, boats, or planes?
Yes, customization is available through an authorized partner for non-traditional mattress sizes. Customers should have custom dimensions ready and can call 888-811-5053 for assistance.
Are replacement covers available for Tempur-Pedic mattresses with removable covers?
Replacement covers are available for current mattress models online. For older models or if you need assistance, the store's Sleep Guides can help locate the appropriate cover.
What payment options are accepted at the Tempur-Pedic Flagship Store in Novi?
The store accepts American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing, MasterCard, and Visa.
What are the store hours for the Tempur-Pedic Flagship Store in Novi?
Monday through Thursday, 10:00 AM to 8:00 PM; Friday and Saturday, 10:00 AM to 9:00 PM; Sunday, 11:00 AM to 6:00 PM.
Can I pick up my mattress in-store or get it delivered from the Novi Tempur-Pedic Flagship Store?
Yes, both in-store pickup and delivery services are available for customers.
What nearby shopping options are available around the Tempur-Pedic Flagship Store in Novi?
Customers can also visit nearby stores such as The Sieva Hair Company, White House Black Market, and Solstice Sunglasses for hair, clothing, and fashion accessories shopping during their visit to the area.
Are there places to relax and enjoy a treat near the Tempur-Pedic Novi store?
Yes, nearby spots like I Ce Ny (an ice cream shop), Zoup! Fresh Soup Company, and Totally Tea offer great choices for refreshments before or after shopping.
Where can I find other mattress or furniture stores near the Tempur-Pedic Flagship Store in Novi?
Nearby mattress and furniture stores include Tempur-Pedic USA and Casper, allowing customers to compare options within the area.