Business Details
About
Home FurnitureHome Goods Store
At Lovesac, we're committed to making your home as comfortable as possible. That’s why Sacs and Sactionals are specially designed to be washable, changeable, and guaranteed to last a lifetime. We believe your furniture is something you can continue to invest in, expand, and evolve over time so that it continues to meet your needs, rather than having to add it to the landfill. This helps reduce stress while freeing you to live the life you love.
Learn more about The World’s Most Adaptable Couch™ and The World's Most Comfortable Seat™. Plus, discover the latest innovation in Total Comfort, StealthTech Sound + Charge. This immersive audio system features speakers and a subwoofer, seamlessly embedded inside Sactionals for a 4D sound environment that truly surrounds you.
Now’s the perfect time to create, customize, and design your own Sac or Sactionals. Plus, find out about our latest offers, sales, and financing options. Remember, every order comes with free delivery and our risk-free 60-Day Home Trial.
Whether you're looking for a sectional couch, bean bag chair, outdoor furniture, or even just an ottoman, Lovesac has something to fit your needs.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
260 reviews
5 stars
234
4 stars
12
3 stars
8
2 stars2
1 star
4
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, friendly, and helpful, particularly highlighting Michelle and Chad for their exceptional service.
Product Quality
Customers expressed satisfaction with the quality and comfort of the Lovesac products, noting their modular design and durability.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences with service, particularly regarding lack of engagement from certain staff members and issues with order fulfillment.
Pricing
Several customers mentioned that the products are expensive but felt they were worth the investment due to quality and versatility.
Follow-Up and Communication
Customers appreciated the proactive follow-up and communication from staff regarding orders and delivery status.
- TLTrey LOct 26, 20255.0Michelle was a joy to work with. She was very knowledgeable and helped put together the perfect setup.
- AMAhmed MoslemaniMay 3, 20251.0These people obviously didn't care about making a sale. I was there for 3 minutes and it was the most awkward experience I've ever had. Came in ready to buy, no question about it, and the complete utter lack of service turned me off. Drove an hour to drive right back home.
- CMCarl MitchellApr 4, 20254.0It's expensive but you probably knew that. Good quality and woth it.
- ESEnes SariJan 3, 20251.0Date: 01/02/2025 Time: 10:05 AM I usually avoid leaving negative reviews, but this was hands down the worst retail experience I’ve ever had in Michigan. Based on other reviews, it seems like most customers have great experiences with the staff, so I suspect this was a new employee. Let me explain what happened. My wife and I visited Lovesac to finalize our basement design. Two years ago, we purchased everything for our home from the Pottery Barn store in the same mall, but this time, my wife wanted to try Lovesac. When we walked in, there was no greeting, no eye contact, nothing. The employee was glued to the computer at the register, typing non-stop. We gave it some time, thinking she’d eventually acknowledge us, but after 30 seconds, she still hadn’t said a word. We began discussing our options, assuming she’d notice we were serious customers, but she didn’t engage at all. After five minutes, the only thing she said to us was, “Do you have a question?” That’s it—no effort to assist, no attempt to make us feel welcome. Frustrated, we left. She didn’t say goodbye, wish us a good day, or even look up from her computer. The entire visit was disappointing. An employee like this is the reason businesses lose loyal customers and revenue year after year.
Frequently Asked Questions About Lovesac
Where is the Lovesac store located in Twelve Oaks?
The Lovesac store is located at 27500 Novi Road, Twelve Oaks Mall, Novi, MI 48377, USA.
What are the Lovesac store hours at Twelve Oaks Mall?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does Lovesac offer pickup services for its products at the Twelve Oaks location?
No, Lovesac at Twelve Oaks Mall does not offer pickup services.
What types of payment does Lovesac accept at the Twelve Oaks store?
Lovesac accepts American Express, Cash, Check, Discover, Financing options, Mastercard, and Visa payments.
Is the Lovesac Twelve Oaks store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
How can I contact the Lovesac store at Twelve Oaks?
You can contact the store via email at twelveoaks@lovesac.com or by phone at +1 248-365-2000.
What makes Lovesac furniture unique?
Lovesac furniture is designed to be washable, changeable, and guaranteed to last a lifetime. Their adaptable couches and comfortable seats feature customizable designs and innovative technologies like StealthTech Sound + Charge for immersive audio.
Are there any nearby dessert shops customers can visit before or after shopping at Lovesac?
Yes, customers can visit Mrs. Fields for desserts or Sanders Fine Chocolates and Sully's Sweet Shop for candy and sweets nearby.
What nearby stores can customers visit to complement their shopping experience at Lovesac?
Near Lovesac, customers can explore PacSun and Aéropostale for clothing, Casper and Tempur-Pedic for mattresses and furniture, and Williams-Sonoma for kitchen supplies and specialty foods.
Are there any entertainment or wellness options near Lovesac at Twelve Oaks Mall?
Yes, customers can visit the Detroit Selfie Museum for event photography or relax at the Relax & Wellness Center, a spa offering holistic services nearby.