Gardner White Furniture & Mattress Store

4.6
4707 reviews

About

Home Furniture
In the West Oaks mall in between David’s Bridal and Party City is Gardner White’s Novi store. In addition to Novi, this store serves the communities of Commerce, Farmington, Northville, Walled Lake, and West Bloomfield. Come see why we’re Michigan’s #1 furniture store!

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Gardner White Furniture & Mattress Store
43825 West Oaks Dr., Novi, MI
48377, United States

Hours

Reviews

4.6
4,707 reviews
5 stars
3,936
4 stars
320
3 stars
90
2 stars
62
1 star
299

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly, knowledgeable, and helpful sales staff, highlighting their patience and lack of pressure during the sales process.

Delivery Issues

Several reviews mentioned problems with delivery, including delays and issues with the setup of delivered products.

Product Satisfaction

While many customers were satisfied with their purchases and the selection of furniture, there were complaints about misrepresented products and uncomfortable mattresses.

Mixed Experiences

Some customers reported excellent experiences, while others faced significant issues, particularly with customer service and product delivery.
  • CH
    Cole Harlacher
    Jan 4, 2026
    5.0
    Great service! Went above and beyond to make sure we got the right product and everything was going to jive the way we wanted. Pulled in warehouse folk and Knowledgeable sales people when needed. Only negative I would say is less product focus and more consultative. In the end, we got what we wanted for a good price but having a trusted advisor fora larger purchase would have been nice. I get it, it’s similar to selling cars focusing on features and nice additions but it’s how you build long term customers. Would go there again since it wasn’t a pushy hard sell approach and didn’t feel trapped. We’ll see how the sectional lasts!
  • DM
    Darlene McGigor
    Dec 30, 2025
    5.0
    Ruth from the Novi store was awesome. We only went into the store to purchase two pillows but ended up getting a new mattress as well and it wasn’t because of a pushy sales pitch. She listened to my husband and I and helped us around the mattress section and we found one that will fit our sleeping needs and for a price point we were willing to spend. She also went the extra mile by finding a mattress set for us at another store when she could have easily said her store location was out but she was determined to get us what we wanted and it’s much appreciated. Thanks Ruth!
  • CF
    Catherine Feravich
    Dec 30, 2025
    5.0
    We stopped in today to get a mattress and had the pleasure of working with Bob. He pointed us in the right direction and allowed us some time to try everything out and decide on what we wanted. He wasn’t pushy and was helpful when we had questions. The store has a great selection and is a very clean and put together place. Would recommend stopping by if you’re looking to get a new mattress!
  • SV
    Shayna Vanuden
    Dec 27, 2025
    5.0
    Huge thank-you to Jill at Gardner White for absolutely nailing the customer experience. From start to finish, she was kind, patient, and refreshingly not pushy! She took the time to really understand our space, walked us through the smartest options, and helped us land the best possible deal without any pressure or salesy nonsense. The entire process was smooth, stress-free, and honestly… dare I say enjoyable? If you’re furniture shopping and want someone who actually listens, knows her stuff, and makes the process feel easy instead of exhausting, Jill is your person. Five stars, gold star, and a standing ovation.
  • SH
    Sean Harrison
    Dec 26, 2025
    5.0
    I had an amazing experience with Amy Arabo from start to finish. From the moment I walked in, she made me feel comfortable and treated me like family, not just another customer. There was absolutely no pressure at all, just honest communication and genuine care to make sure everything was right for me. Amy is professional, patient, knowledgeable, and truly goes above and beyond. She takes the time to explain everything clearly and makes the entire process smooth and stress-free. It’s rare to find someone who actually cares about your experience, and Amy does exactly that. If you’re looking for someone you can trust and who will treat you with respect, I highly recommend Amy Arabo at Guardian White Enovi. I couldn’t be happier with my experience.

Frequently Asked Questions About Gardner White Furniture & Mattress Store

What are the regular store hours of Gardner White Furniture & Mattress Store in Novi?

The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 8:00 PM.

Does Gardner White Furniture & Mattress Store offer in-store pickup and delivery services?

Yes, the store offers in-store pickup, delivery, same day delivery, and no contact delivery services.