Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Muskegon, MI Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2035 East Sherman Boulevard, Muskegon, MI
49444, United States
Hours
Reviews
4.0
2,182 reviews
5 stars
1,065
4 stars
585
3 stars
247
2 stars
81
1 star
204
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees are praised for their helpfulness, while others are criticized for being unresponsive or unhelpful.
Product Availability
Customers frequently reported issues with product availability and inaccurate stock information, leading to frustration.
Staff Training
There are concerns about the need for better staff training, as many customers experienced unhelpful or uninformed employees.
Store Experience
While some customers enjoyed their shopping experience and found the store clean and organized, others reported difficulties in finding assistance and navigating the store.
Delivery Issues
Numerous complaints about delivery problems, including delays and poor communication regarding orders.
- ACAnthony CardosaNov 17, 20254.0Its Lowes. You know what it is.
- ATAndrea TanisNov 14, 20251.0My experience attempting to purchase a new dryer from here was absolutely terrible. I ordered a dryer online on 10/25 to pick up in the muskegon store. On 10/31 I received a text that it was available for pick up. We went right away and were met with attitude because it had just gotten there and apparently they still needed to unload it. Why did I get a text if it wasn't ready? We bring it home and its damaged and doesn't work correctly because of the damage. The packaging on the outside looked fine so I didn't think there would be anything wrong when opening it. On 11/1 we drive 45 minutes back one way to return the damaged product. We looked online to verify when they closed and google said 10, we got there about 8:55 pm and they stated that they have started their winter hours and actually closed at 9pm. Why not update google hours as soon as your change in store? They apologized for the damage and blamed their new third party delivery company. We were told that a replacement was being ordered right away. They took the payment for the dryer on 10/31 when we picked it up, no refund was received on 11/1 when we returned which i was fine with because we wanted the dryer and i figured its because there was a replacement on the way. We go again on 11/6 for something else and checked on the status since we were already there, all the lady said was that it wasn't in yet. 11/13 comes around and I still hear nothing so I called in to check the status. The AI feature tells me i have 2 orders returned so i asked to speak to a representative. The lady i spoke to confirmed twice for me that the dryer was there ready to pick up she wasnt sure why the AI said returned. I did not want to waste an hour and a half driving which is why i called first. We get to the muskegon store and they tell us that its not there and we were refunded on 11/2, which is really odd considering we brought it in on 11/1. They also mentioned that a replacement had never been ordered like we were told. They were seeing 2 orders because one was a return not an order. The people working said they couldn't do anything and that I had to be ok with leaving with no product and no money and the only advice they had was for me to call their 800 number. So I did, as soon as i left the store. The person on the phone said they couldn't do anything about me not receiving the refund until 10 business days and it had only been 9. Funny how they had no problem taking my money right away for the purchase but then hold it for 10 days when a refund is needed. Even when the return is due to them providing a damaged product. It is now 11/14 and I still have no dryer or refund from the purchase. If you dont want to deal with a mess trying to get a new undamaged product, make multiple unnecessary trips, or fight to get your money back when they didn't provide a product then I would not suggest purchasing from here.
- BLB-Secure USA LLCNov 13, 20255.0I went and got what I needed. They had what I needed. The price was fair and I left Lowe’s always treats me. Good I’ll be back.
- BBBritneeOct 21, 20252.0My experience as a contractor with this store was very poor. I ordered good quality custom windows through lowes for a client. I ordered them in store and they told me then, that if I wanted them delivered to my client's house that I had to do it when they arrived at the store. When they arrived at the store I spent hours on the phone with lowes because they told me that I should have had them shipped directly to the client when I ordered, instead of to the store. When I finally got that remedied, I got to the clients house the next day to install the windows and we were missing one. When I called lowes they told me that the delivery driver broke one of the windows and didnt tell anybody. Who knows how long it would have taken them to contact me if I didnt call them first. I then had to re-order the window. Fast forward to a month later, and the day I was supposed to get the window came and went. I then spent MORE hours on the phone with lowes because nobody could tell me where the window was! They had ME call pella to figure out what was going on, when I did that pella almost didnt tell me because lowes employees are they only ones who are supposed to contact them! When I finally got the info they told me it should be delivered in 7 to 10 days... well 10 days came and went and still no window. So I called, YET AGAIN, to try to figure out where this window was. THE ONLY REASON I am giving more than one star is because the last time I called I spoke with Aiden, who is the appliance specialist (not even the department I needed) was so incredibly attentive and helpful. He is personally working with us to make sure we get what we need and are kept updated on the progress. Aiden was amazing. Wish we would have dealt with him the entire time.
- NCNic CarothersOct 1, 20251.0Workers need more trainong
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Muskegon, MI?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Muskegon?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some holidays closed and others having adjusted hours.
Does Lowe's in Muskegon offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What is Lowe's return and exchange policy?
Most items can be returned within 90 days. For items purchased online, start the return process in your Order History before shipping the item back. In-store returns require proof of purchase at the customer service desk.
What brands are available at Lowe's Muskegon store?
Lowe's carries many trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Moen, Kohler, Kobalt, and more.
What payment methods are accepted at Lowe's Home Improvement in Muskegon?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Is Lowe's Home Improvement accessible for customers with disabilities?
Yes, the store has wheelchair accessible parking and provides in-store shopping assistance to accommodate customers with disabilities.
What nearby places can I visit when shopping at Lowe's Home Improvement in Muskegon?
Near Lowe's, you can visit Blue Rhino Propane Exchange for propane needs, Minute Key for locksmith services, and ABC Warehouse for additional appliance and automotive parts shopping.
How can nearby businesses enhance my visit to Lowe's Home Improvement?
After shopping at Lowe's, you might visit Tim Hortons for coffee and snacks, or stop by Walmart Muskegon for grocery and pharmacy needs, both located nearby for your convenience.
Are there services near Lowe's that complement home improvement projects?
Yes, nearby services like Exterior Project Services can assist with home projects, and Ace Heating & Cooling Co offers HVAC and plumbing services to support your home improvement needs.