Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Muskegon, MI, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
2035 East Sherman Boulevard, Muskegon, MI
49444, United States
Hours
Reviews
4.0
2,196 reviews
5 stars
1,075
4 stars
586
3 stars
248
2 stars
81
1 star
206
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful staff, many reported poor service and unhelpful employees.
Cleanliness
Some customers noted that the store was clean and well-stocked, while others described it as dirty and poorly maintained.
Product Availability
Customers frequently mentioned that the store had a good selection of products, but there were also complaints about items being out of stock or not available.
Checkout Experience
Many reviews highlighted a quick and easy checkout process, although some customers experienced issues with pricing and scanning items.
- RPRobert PlathDec 31, 20255.0Staff are always helpful and check-out is easy!
- SDSalty DogDec 26, 20251.0I have been to Lowe’s all over the country and this is one of the nastiest and dirtiest Lowes that I have been in. The staff is unhelpful and it’s like pulling teeth to get any assistance.
- GBGreg BDec 16, 20255.0One of my go to stores for tools
- CFChad A. FrasierDec 14, 20251.0Service was god awful, sales people are full of false hope. I would avoid this Lowe's at all cost. Trish the "manager" needs some more training. 0/5 star review.
- ATAndrea TanisNov 14, 20251.0My experience attempting to purchase a new dryer from here was absolutely terrible. I ordered a dryer online on 10/25 to pick up in the muskegon store. On 10/31 I received a text that it was available for pick up. We went right away and were met with attitude because it had just gotten there and apparently they still needed to unload it. Why did I get a text if it wasn't ready? We bring it home and its damaged and doesn't work correctly because of the damage. The packaging on the outside looked fine so I didn't think there would be anything wrong when opening it. On 11/1 we drive 45 minutes back one way to return the damaged product. We looked online to verify when they closed and google said 10, we got there about 8:55 pm and they stated that they have started their winter hours and actually closed at 9pm. Why not update google hours as soon as your change in store? They apologized for the damage and blamed their new third party delivery company. We were told that a replacement was being ordered right away. They took the payment for the dryer on 10/31 when we picked it up, no refund was received on 11/1 when we returned which i was fine with because we wanted the dryer and i figured its because there was a replacement on the way. We go again on 11/6 for something else and checked on the status since we were already there, all the lady said was that it wasn't in yet. 11/13 comes around and I still hear nothing so I called in to check the status. The AI feature tells me i have 2 orders returned so i asked to speak to a representative. The lady i spoke to confirmed twice for me that the dryer was there ready to pick up she wasnt sure why the AI said returned. I did not want to waste an hour and a half driving which is why i called first. We get to the muskegon store and they tell us that its not there and we were refunded on 11/2, which is really odd considering we brought it in on 11/1. They also mentioned that a replacement had never been ordered like we were told. They were seeing 2 orders because one was a return not an order. The people working said they couldn't do anything and that I had to be ok with leaving with no product and no money and the only advice they had was for me to call their 800 number. So I did, as soon as i left the store. The person on the phone said they couldn't do anything about me not receiving the refund until 10 business days and it had only been 9. Funny how they had no problem taking my money right away for the purchase but then hold it for 10 days when a refund is needed. Even when the return is due to them providing a damaged product. It is now 11/14 and I still have no dryer or refund from the purchase. If you dont want to deal with a mess trying to get a new undamaged product, make multiple unnecessary trips, or fight to get your money back when they didn't provide a product then I would not suggest purchasing from here.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Muskegon, MI?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking materials, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Muskegon?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some holidays closed and others having adjusted hours.
Does Lowe's in Muskegon offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What is Lowe's return and exchange policy?
Most items can be returned within 90 days. For items purchased online, start the return process in your Order History before shipping the item back. In-store returns require proof of purchase at the customer service desk.
What brands are available at Lowe's Muskegon store?
Lowe's carries many trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Moen, Kohler, Kobalt, and more.
What payment methods are accepted at Lowe's Home Improvement in Muskegon?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Is Lowe's Home Improvement accessible for customers with disabilities?
Yes, the store has wheelchair accessible parking and provides in-store shopping assistance to accommodate customers with disabilities.
What nearby places can I visit when shopping at Lowe's Home Improvement in Muskegon?
Near Lowe's, you can visit Blue Rhino Propane Exchange for propane needs, Minute Key for locksmith services, and ABC Warehouse for additional appliance and automotive parts shopping.
How can nearby businesses enhance my visit to Lowe's Home Improvement?
After shopping at Lowe's, you might visit Tim Hortons for coffee and snacks, or stop by Walmart Muskegon for grocery and pharmacy needs, both located nearby for your convenience.
Are there services near Lowe's that complement home improvement projects?
Yes, nearby services like Exterior Project Services can assist with home projects, and Ace Heating & Cooling Co offers HVAC and plumbing services to support your home improvement needs.