Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Madison Heights, MI Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
434 West Twelve Mile, Madison Heights, MI
48071, United States
Hours
Reviews
3.9
2,625 reviews
5 stars
1,263
4 stars
652
3 stars
277
2 stars
129
1 star
304
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees praised for their helpfulness while others were reported as rude or unhelpful.
Communication Issues
Many customers experienced poor communication regarding orders and installations, leading to frustration and delays.
Product Quality
Several reviews highlighted issues with product quality, particularly with special orders and installations, resulting in dissatisfaction.
Store Environment
The store is generally described as clean and well-stocked, with a good selection of products.
Staff Knowledge
While some employees were noted for their expertise, others were criticized for lacking knowledge about products and services.
- TWTracy Wilson1 day ago1.0The worst delivery and installation experience i have ever had with a retailer. After multiple re- deliveries, re installations, taking time off work i am still having issues with the appliances I purchased. Instead of fixing the issue with my refrigerator by just doing an exchange, they have transferred me to the manufacturer. I used to do all my home improvement shopping at Lowe's. It will be a cold day in he'll before I set foot in one of their stores.
- CACasey Aitken2 days ago5.0Amazing team! From the minute I walked in I was greeted and sent to power tools. Jim in tools — incredible. He took the time to understand what I was trying to accomplish. Helped me choose the right table saw. Supremely grateful for the guidance.
- JGjoseph gammicchia3 days ago5.0I was helped in the garden department by an employee named Ken. He went out of his way to help me regarding a leaf blower. Great service Ken. Thanks!
- MBMichelle BuckheimOct 31, 20251.0Update: Original post below update So, Thank You Lowe’s for your useless reply. The phone number connects you to someone who has no idea why you are calling or want to help. I was eventually connected to someone who tried to help but the installation department didn’t answer their phone, no surprise there. I was promised a phone call back today and guess what it didn’t happen. My husband was also on the phone trying to get a hold of the installation department and no answer and absolutely no call back. What poor business. We started on Aug 2nd with having our home measured for new doors, front and back. We had them already picked out. One of the four was a special order so we understood that took some time. The doors arrived and a Oct 1st/2nd install date was set, ph plus a delivery date. When we ordered the doors we were told that they do install on Saturdays, they do not. We were also never told that someone has to be home for delivery plus the two day installation. Okay, made arrangements for someone to be here to accept the doors. They delivered ONE door out of FOUR, well tried to. They were questioned and all of a sudden found two more of our doors in their delivery truck. Install day, took the day off. Installer showed up after figuring out he needed to pick up the special order door, he was never told it was not delivered. It was damaged! So he came to the house and was going to go ahead and install the front set since we had all that, well except we were sold the wrong coiling (trim) for around the doors when they are completed. So, instead of going to Lowe’s, a few minutes away, he left. He was really nice and none of this was his fault. I went to Lowe’s to make sure a new door was getting ordered and I was met with a ton of attitude form some young Manager who acted like I was totally wasting his time and also said he knew all about it and already took care of it. Guess what! He did NOT! Eleven days later I get a call from a Lowe’s number to let me know that she was going to order our door that day, I was like what? Oh and she would rush it too. Got a call the next day or so telling me that the guys were going to come and and pick up the coil that was wrong and I HAD to be home. They came, took two seconds. I went to Lowe’s and purchased the correct coil, I think since the guy working the counter that day didn’t seem to know what I was asking him or care. Today (Oct 31) I get a call that they can’t install until DECEMBER 15. Plus I have to store the remaining three doors until then. We were warned NOT to use Lowe’s but obviously did not listen. We liked the doors but this has been such a horrible experience that after this we will never promote anything Lowe’s or shop there. The communication between departments is awful and they obviously just don’t care about the treatment of their customers with so much rudeness in the store. The ones who call on the phone have been very pleasant and respectful. It’s not their fault as they are the middle person.
- JWJacob WalterOct 27, 20252.0Buying a new door? Go somewhere else. Spend a few extra bucks and buy from a local shop. The absolute lack of communication between Lowe's and their installers is baffling. Setting aside the fact that the measurements were completely wrong TWICE and the order I placed in May didn't get installed until October, I still had to make a personal trip to the store on the day of install because Lowe's didn't have all the parts ready for pickup by the installer. And then, if anything is wrong with your install, or you have questions, Lowe's will not help you. They tell you to contact the installer, which, good luck doing that without their contact info. 100% headache that should have been an easy, one-month endeavor. Avoid big box stores for tasks like this.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products does Lowe's Home Improvement in Madison Heights offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical, flooring, gardening tools, grills, hardware, plumbing, and more to suit both DIY beginners and professionals.
What are the operating hours for the Madison Heights Lowe's store?
The store is open Monday to Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's in Madison Heights offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services to their customers.
How can I check the status of my Lowe's online order?
You can check your order status online by entering your order number or logging into your MyLowe's account, and you'll receive email updates if there are any changes.
Where is Lowe's Home Improvement located in Madison Heights, MI?
Lowe's is located at 434 West Twelve Mile, Madison Heights, MI 48071, USA.
What brands are available at Lowe's Home Improvement in Madison Heights?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Kohler, Bosch, and many more.
What payment methods does Lowe's in Madison Heights accept?
They accept American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payment options.
Are there any points of interest near Lowe's Madison Heights that customers can visit?
Yes, nearby places include BJ's Wholesale Club for bulk shopping, Chipotle Mexican Grill for dining, and Studio 9 Salon for beauty services, making it convenient to combine errands or enjoy a meal before or after shopping.
Where can I exchange my propane tanks near Lowe's Madison Heights?
You can conveniently exchange propane tanks at the nearby Blue Rhino Propane Exchange located close to Lowe's.
How can nearby automotive services be useful when visiting Lowe's Madison Heights?
Customers can use nearby services like BJ's Gas Station or Midas Madison Heights for refueling and tire services, which makes it easy to complete vehicle maintenance while shopping for home improvement needs.