Question 1

How do I find a product online?

Accepted Answer

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

Question 2

How do I check my order status?

Accepted Answer

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.

Question 3

How do I know if my order is ready to be picked up?

Accepted Answer

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Question 4

How do I return or exchange an item?

Accepted Answer

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us.  For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

Question 5

How do I cancel an item from my order?

Accepted Answer

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Question 6

How do I locate information on recalls and product safety news?

Accepted Answer

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Question 7

How do I place an order with a tax-exempt account?

Accepted Answer

Visit the customer service desk in store to apply for a tax-exempt account.

Question 8

It appears that I’ve been charged multiple times for an order. How can I resolve this?

Accepted Answer

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Question 9

What products can I find at Lowe's Home Improvement in Lansing, MI?

Accepted Answer

Lowe's offers products like paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.

Question 10

What are the store hours of Lowe's Home Improvement in Lansing?

Accepted Answer

Lowe's is open from 6:00 AM to 9:00 PM Monday through Saturday, and 8:00 AM to 8:00 PM on Sunday, with specific holiday hours noted for certain dates.

Question 11

Does Lowe's offer services like installation or delivery?

Accepted Answer

Yes, Lowe's provides various installation services including appliances, flooring, cabinets, and more, as well as in-store pickup and delivery options.

Question 12

Can I return or exchange items purchased at Lowe's?

Accepted Answer

Most items can be returned within 90 days. Online returns can be started via your Order History, and in-store returns require proof of purchase at the customer service desk.

Question 13

How can I check the status of my order at Lowe's?

Accepted Answer

You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates are also provided for status changes.

Question 14

What payment methods are accepted at Lowe's Home Improvement?

Accepted Answer

Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.

Question 15

Are there any nearby places of interest that I can visit when shopping at Lowe's in Lansing?

Accepted Answer

Nearby places include Michaels Stores for arts and crafts, Marketplace at Delta Township plaza for shopping, and Steak 'n Shake for dining, offering convenient options before or after your Lowe's visit.

Question 16

Is there a nearby locksmith service to Lowe's that I can visit?

Accepted Answer

Yes, minuteKEY and Minute Key are nearby locksmith services, which can be helpful if you need key or lock assistance while shopping at or visiting Lowe's.

Question 17

Where can I find pet-related services near Lowe's Home Improvement?

Accepted Answer

PetSmart and Banfield Pet Hospital are close by, offering pet grooming, supplies, and veterinary services conveniently located near Lowe's in Lansing.

Question 18

Does Lowe's offer any mobile apps or tools to enhance my shopping experience?

Accepted Answer

Yes, Lowe's has both iOS and Android apps available for download, plus a presence on social media platforms like Facebook, Instagram, TikTok, YouTube, and Pinterest to help with deals and project ideas.

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