Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Lansing, MI Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,044 reviews
5 stars
1,099
4 stars
510
3 stars
172
2 stars
82
1 star
181
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised friendly and helpful staff, others reported rude interactions and poor service experiences.
Product Availability
Customers expressed frustration with product availability and order fulfillment issues, including incorrect items being provided and delays in delivery.
Store Organization
The store is generally described as clean and well-organized, with helpful staff, although some customers noted disorganization in specific departments.
Installation Services
There are significant complaints regarding installation services, particularly with subcontractors, leading to dissatisfaction with the overall service experience.
Positive Experiences
Despite the negative feedback, many customers shared positive experiences, highlighting helpful employees and a good selection of products.
- WDWendie Duggan4 days ago2.0Only received a 2 because a nice young man asked to help. We said "Thanks we are good" and proceeded to checkout. There we listened to the lady get upset when an elderly man asked her if there was checkout lanes with cashiers. Couldn't quite hear the response but she was obviously disgusted. Then we asked the same question and were treated just as rudely. We told her we'd already dealt with rude people today and she proceeded to tell us about her entire horrible day. She has no business dealing with the public.
- SGScott GordonNov 7, 20251.0My family is going on day six of no help with the $1000 dryer we bought from Lowe’s. We were promised priority delivery, today, November 7th, because of all of the run around we’ve been put through on top of financial compensation that we were promised, but the old dryer is still sitting there, not hauled off, which we paid for, and the new one is not installed, which we also paid for. We have paid $200 additional out of pocket to change our outlet which, according to the electrician, didn’t need to be changed and all we keep hearing is, “There’s nothing we can do.” We have never been treated so poorly by a business and it’s starting to feel like we’re being punished for being frustrated. We just wanted what we paid for and we can’t see to get it. We will not be using Lowe’s ever again.
- JGJax GordonNov 6, 20251.0We ordered a dryer from Lowe’s, paid for the additional $70 installation kit and the $50 haul away…We are now on day four of this ordeal and the brand new $1000 dryer has been sitting on the floor, the old one has not been hauled away, and we had to spend an additional $200 to get the outlet changed even though the electrician stated that the plug we had could still be used. We keep getting the run around and were promised compensation for all the trouble we’ve been caused, but we still haven’t received any help whatsoever. This is some of the worst customer service we have ever received.
- DGDaphne GordonNov 5, 20251.0It has been a nightmare. No communication between store, warehouse and contractor drivers. Still don’t have my dryer hooked up or the old one hauled off. Both big trucks that came out refused to pick up old dryer said it was against the rules. Then who's supposed to pick it up? Edit: Updating this to add that we have spent hundreds of additional dollars to meet the requirements for installation and they are still refusing to come out until SATURDAY to install our dryer! They have promised to compensate us for all the trouble, but no one will help us! They just keep giving us the run around!
- DSDemetria StewartOct 14, 20251.0I'm so irritated right now. I bought a garbage disposal and paid for installation also because it was $60 cheaper than the plumber I originally had which I should have kept. I was suppose to get it done 10/14/25 and I've been waiting all day and they send me a text to reschedule. Thinking I'm just going to find someone to do it and get my money back from Lowe's.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Lansing, MI?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, garden equipment, lighting, and more for your home improvement needs.
What are the store hours for Lowe's Home Improvement in Lansing, MI?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's in Lansing offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customers.
What brands are available at Lowe's Home Improvement in Lansing?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, and many more for all your home improvement projects.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent when the status changes.
Does Lowe's Home Improvement have any associations or community programs?
Yes, Lowe's is affiliated with programs like Lowe's Toolbox for Education, Habitat for Humanity, SkillsUSA, and the Boys & Girls Clubs of America, among others.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payments.
Which stores or services are located near Lowe's Home Improvement in Lansing?
Nearby you can find Minute Key locksmith services, Blue Rhino Propane Exchange, Speedway gas station and convenience store, Western Union money transfer, Starbucks café, and more, making it convenient to combine errands during your visit.
Are there places to eat or relax near Lowe's Home Improvement in Lansing?
Yes, Starbucks coffee shop and Aldaco's Taco Bar are nearby, providing options to enjoy a coffee or a meal before or after shopping at Lowe's.
What services does Lowe's Home Improvement offer in addition to product sales?
Lowe's provides installation services for appliances, flooring, blinds, windows, doors, HVAC systems, and more, as well as easy returns, free delivery, and free haul away services.