Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Lansing, MI offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,056 reviews
5 stars
1,106
4 stars
511
3 stars
172
2 stars
82
1 star
185
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rude staff and lack of accountability for issues.
Delivery Issues
Numerous reviews highlighted significant problems with delivery and installation services, including delays and miscommunication.
Helpful Staff
Despite negative experiences, several customers praised the helpfulness and friendliness of in-store employees.
Product Availability
Customers expressed frustration with product availability and issues with online orders, including incorrect stock information.
Store Environment
The store was generally described as clean and organized, with a good selection of products.
- NSNisha StokenDec 23, 20251.0Ordered a dishwasher with install 12/8, first install date was 12/23, not ideal but I decided it would be ok. Got a call saying they had some cancellations would I like it done 12/13. Absolutely. Fantastic. 12/13 comes The install company calls me and tells me they’re at Lowe’s and they do not have my dishwasher. Why would Lowe’s greenlight and installation if they don’t even have my dishwasher? Mind you, I looked online and it said it could be delivered to my house the very next day why is it taking them so long to get it if I can get it the next day? So I called, they told me the dishwasher would be there on the 16th, and they hadn’t canceled my original install date so it was still on track for 12/23. Annoying but fine. 12/17 I called the store to ensure that they did have my dishwasher, they confirmed. And here we are 2 days before Christmas and I didn’t hear anything so I called first thing. Turns out they were still telling the company THEY hired to do the install that they did not have the dishwasher and they did in fact cancel my original 12/23 appointment they assured me they didn’t. So I’m not even scheduled for an install at any time. Earliest available; 1/6. So I get to host Christmas without a dishwasher. The kicker, no one even apologizes or tries to make it right like this is somehow my fault. Never again will I purchased from Lowe’s. Never again.
- JKJosh KnealeDec 12, 20251.0Do not, under any circumstance, do online orders through this store location. They will call you the day before and say you're all set for a delivery then call the next morning to confirm that the delivery will be in that day and then email you to let you know they have to reschedule. The really fun part is they will call you several days before the newly scheduled date and say they will be there the next day. Otherwise it's two weeks to wait (past the second scheduled date). Poor management with zero accountability or any compensation.
- KBKevin BailsNov 28, 20251.0Stood in line for an hour for Black Friday. Employees did nothing to prevent people from cutting in line. The buckets were a huge let down. Waste of time.
- AHAnne HullNov 26, 20251.0Manager—Bryan was rude!!!!!! Went to store about Craftsman tool’s to exchange tools because they broke and was told the tool kit can be exchanged and upgraded to a kit with more tools. Nope—it cannot. Was given wrong sockets that do not go to that kit and let manager know about it and he had a attitude about it, and didn’t receive correct sockets.
- MCMaggie CovertNov 26, 20251.0Not good using Lowe’s credit for the first time, got send to credit fraud. Spend 45 minutes trying to clear it up and never did call number on back of card rude as ever! And cedar st Lansing Michigan customer service just hung on me!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Lansing, MI?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, garden equipment, lighting, and more for your home improvement needs.
What are the store hours for Lowe's Home Improvement in Lansing, MI?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's in Lansing offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customers.
What brands are available at Lowe's Home Improvement in Lansing?
Lowe's carries trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, and many more for all your home improvement projects.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent when the status changes.
Does Lowe's Home Improvement have any associations or community programs?
Yes, Lowe's is affiliated with programs like Lowe's Toolbox for Education, Habitat for Humanity, SkillsUSA, and the Boys & Girls Clubs of America, among others.
What payment options does Lowe's accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payments.
Which stores or services are located near Lowe's Home Improvement in Lansing?
Nearby you can find Minute Key locksmith services, Blue Rhino Propane Exchange, Speedway gas station and convenience store, Western Union money transfer, Starbucks café, and more, making it convenient to combine errands during your visit.
Are there places to eat or relax near Lowe's Home Improvement in Lansing?
Yes, Starbucks coffee shop and Aldaco's Taco Bar are nearby, providing options to enjoy a coffee or a meal before or after shopping at Lowe's.
What services does Lowe's Home Improvement offer in addition to product sales?
Lowe's provides installation services for appliances, flooring, blinds, windows, doors, HVAC systems, and more, as well as easy returns, free delivery, and free haul away services.