Business Details
About
Furniture StoreHome FurnitureBedroom Furniture StoreMattress StoreOffice Furniture StoreChairsChildren's Furniture StoreOutdoor Furniture StoreStools
Furniture Row® Black Friday Furniture Super Sale - Save $100 Per $1,000 Spend. The More You Buy, The More You Save. Visit Our Store or Shop Online! Sale Ends Thursday 11/27.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
1,529 reviews
5 stars
1,240
4 stars
127
3 stars
52
2 stars
30
1 star
80
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, helpful, and knowledgeable staff, highlighting their positive shopping experiences.
Product Quality Issues
Some customers reported issues with product quality and design flaws, particularly with upholstered furniture and delivery problems.
Shopping Experience
Many reviews noted a pleasant shopping atmosphere with a good selection of furniture and a non-pushy sales approach.
Delivery Concerns
There were complaints regarding delivery delays and issues with receiving the correct items, impacting overall satisfaction.
Staff Recognition
Specific staff members, particularly Matt and Miana, received multiple commendations for their exceptional service.
- JFJD FalesNov 15, 20255.0Loved the experience loved the selection and the sales manager was great!
- ADAdam DailideNov 11, 20254.0Always have a nice selection of furniture with prices on the higher side but some really nice pieces. Employees are helpful and don't push hard for high pressure sales.
- AWAmiya WoodsNov 8, 20255.0Today was my first time visiting Furniture Row and I had such a great experience! Gosia helped me from start to finish and made sure she answered any questions I had. She also gave me great recommendations for other pieces to add at my home at a later date. I walked out with 2 new pieces of furniture today for my new apartment and I couldn’t be more happy with my purchase!
- MHMark HaubertNov 5, 20255.0Gosia was great in helping me select queen bed headboard and frame. Very friendly and helpful service!
- LGLinda GNov 3, 20252.0Furniture want in stock and won't be delivered as a set. Have to wait six weeks or more for a dining table and chairs
Frequently Asked Questions About Furniture Row
Where is Furniture Row located?
Furniture Row is located at 140 N. Marketplace Blvd., Lansing, MI 48917, United States.
What are the operating hours of Furniture Row?
Furniture Row is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 12:00 PM to 6:00 PM.
What types of products does Furniture Row offer?
Furniture Row offers a wide range of home furnishings including leather and upholstered furniture, sofas, dining and accent tables, bedroom furniture, home entertainment, office furniture, lamps, mirrors, rugs, and more.
Does Furniture Row provide delivery and financing services?
Yes, Furniture Row offers both delivery and financing services to their customers.
What payment methods are accepted at Furniture Row?
Furniture Row accepts American Express, Visa, MasterCard, Discover, cash, checks, and also offers financing options.
Is Furniture Row accessible for customers with disabilities?
Yes, Furniture Row has a wheelchair accessible entrance and wheelchair accessible parking available.
How can I contact Furniture Row for customer service?
You can contact Furniture Row customer service via email at customerservice@furniturerow.com or by calling their main phone number at +1 517-627-1923.
Which nearby places can customers visit before or after shopping at Furniture Row?
Customers can visit nearby places such as Denver Mattress for more mattress options, LAFCU credit union for financial services, and SpringHill Suites by Marriott Lansing for accommodation.
Is there a convenient hotel near Furniture Row for out-of-town shoppers?
Yes, SpringHill Suites by Marriott Lansing is a nearby hotel providing comfortable accommodation options for visitors.
Are there home improvement and hardware stores near Furniture Row?
Yes, Lowe's Home Improvement is located nearby and offers hardware and building supplies, which could be convenient for customers working on home projects.