Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Kentwood, MI Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,324 reviews
5 stars
1,236
4 stars
584
3 stars
201
2 stars
96
1 star
207
What are people saying?
AI-generated from recent customer reviews
Staff Helpfulness
Many customers praised the staff for being friendly, helpful, and knowledgeable, often going above and beyond to assist.
Customer Service Issues
Several reviews highlighted poor customer service experiences, particularly regarding returns and installation services, with complaints about rudeness and lack of follow-up.
Installation Problems
Numerous customers reported dissatisfaction with installation services, citing issues with subcontractors and poor workmanship.
Product Availability
Customers expressed frustration with stock availability and online order fulfillment, noting delays and inconsistencies.
Store Experience
While some customers appreciated the store's cleanliness and organization, others found the self-checkout system inconvenient and the overall shopping experience lacking.
- JHJunias Holmes5 days ago4.0The best place for all you need...
- MZMark ZNov 7, 20255.0My first time shopping at the Kentwood location today and I was very impressed with the store. Not only is it clean and layed out perfectly but the employees were all top notch! From the moment walking in and being greeted by a friendly person asked how my day was going so far, to others asking if I was finding everything ok, to the woman watching over the self check out stations when I had a hiccup on the screen. The service at this location is top notch and I will be sure to shop at this store again!
- KOKevin O'Neill-BoehmOct 31, 20255.0Staff is always by friendly.
- JDJose DiazOct 21, 20255.0I love it thanks......................
- KKK.C. KimOct 5, 20251.05 hours later still waiting for online order to be ready. I order at 9:48am and it says preparing order. I figure after 2 hours it should be ready. I go into the store and ask for update. They say it normally takes 3 hours to complete pickup. Strange Home depot can do it in less than 1hr. I notice the item is in the cage. I come back and 2:30 and ask about it again. They said its not ready. I ask to cancel. They said they can't cancel until i pick it up. They then check again and tell me one item is out of stock but the battery is in stock. I told them early i saw both items in stock. Another worker said it probably sold because it was on the floor. Well I ask to cancel as I have no use for battery without the other item. Try talking to manager but both of them were on break. Eventually the worker did cancel order but I have to check my credit card because sometime they mess up and don't cancel. Don't order pickup because it will take longer to pick it up yourself off the shelve.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Kentwood, MI?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing, and more.
What are the store hours for Lowe's Home Improvement in Kentwood, MI?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also provided if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts payment via American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Is Lowe's open on major holidays?
Lowe's is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025). Other holiday hours may vary with adjusted opening and closing times.
What nearby services can help me with key and locksmith needs while visiting Lowe's?
While visiting Lowe's, you can find nearby key and locksmith services at multiple Minute Key locations close by.
Are there nearby places where I can donate items or shop for thrift goods near Lowe's?
Yes, near Lowe's you'll find GoodWill Donations for charitable item drop-offs and the Goodwill Store for thrift and discount shopping.
If I need automotive repair or tire services nearby, where can I go near Lowe's?
Muffler Man provides automotive repair, including tire services, conveniently located near Lowe's for your vehicle needs.
Does Lowe's support eco-friendly practices like recycling?
Yes, Lowe's offers recycling for electronics, light bulbs, and batteries to support environmentally friendly disposal.