Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Kalamazoo, MI is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,653 reviews
5 stars
854
4 stars
428
3 stars
182
2 stars
64
1 star
125
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some praised helpful staff while others reported poor assistance and long wait times.
Product Availability
Frequent complaints about stock issues and delivery problems, with customers unable to find items or experiencing delays.
Pricing Concerns
Customers noted that prices are often higher compared to competitors, leading some to prefer shopping elsewhere.
Checkout Experience
Self-checkout systems received negative feedback for being problematic, with customers preferring traditional checkout options.
Positive Staff Interactions
Several reviews highlighted specific employees who provided excellent service, indicating some staff are well-trained and attentive.
- AMavery matlisDec 27, 20251.0Bought a tool box and had a horrible experience with employees and management. Original top chest was missing the keys as they tried to give us the display one not a boxed one. lower rolling box had a large dent on the side. Will not buy anything else there.
- CJCory JonesDec 27, 20251.0They don't allow returns on all Christmas items including trees. And I tried to call the number but did not get issue resolved so we will be not coming back ever! And in fact we will be going to menards which is way better.
- WGWilliam GrahamDec 19, 20252.0Helpful associates but Self Check-out was a disaster. I only purchased 2 items. I had the associate assist because the check out kept beeping and even the associate didn't know why. I paid and asked for a receipt on the screen, but the Kiosk Never printed anything. When I asked the associate who was helping me, she told me that I would need to go to the courtesy desk to get a duplicate receipt because she didn't know why it didn't print one. Be sure to avoid the self check out registers at this location.
- DBDot BellDec 16, 20251.0Purchased extended warranty with washer and dryer. Was told didn't even need the manufacturer warranty. Just call Lowes if we had a problem. 3 months after we purchased the appliances, the washer stopped working. Guess what we were told to call the manufacturer. Samsung said they didn't have technicians. They gave us a date of over 2 weeks out. I called Lowes for help. They refused to help. Tom the assistant manager said he would call me back. Never did. I was hung up on when I called him back. So Don't Buy from Lowes. They don't tell the truth. And don't by Samsung. Terrible appliances that didnt last 3 months. Lowes didn't even try to help. They sold us extended warrant with false promises..
- JBJackie BeringNov 26, 20251.0I bought a refrigerator, stove and dishwasher November 6th. My oven went out at home and was told I would have my new one before Thanksgiving. Today is the day before Thanksgiving they told me it was going to be here between 2 & 6. They were 1.9 miles away from my house.called and said they would be at my house in 5 minutes and laughed. I pulled the stove out unplugged it had it ready. I pulled the refrigerator out and took all the food out. I waited until 7:45 and then got a call from their manager saying they weren’t going to make. I called Lowe’s still no resolution to the problem. Now I have no oven to cook my Thanksgiving dinner for my family tomorrow. Very upset and disappointed. Who does that to someone. All lies.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Kalamazoo?
You can find quality hardware products and construction needs including paint, patio furniture, tools, flooring, appliances, plumbing, decking, grills, lumber, and outdoor & gardening equipment.
What services does Lowe's Home Improvement provide?
Lowe's offers various installation services such as appliances, backsplashes, blinds, cabinets, carpet, countertops, decking, doors, garage doors, generators, gutters, hardwood flooring, HVAC, lighting, playsets, water heaters, siding, smart home devices, tile flooring, toilets, vanity, windows, roofing, fencing, and more.
What are the store hours for Lowe's Home Improvement in Kalamazoo?
Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary; for example, the store is closed on November 27 and December 25.
How can I check my order status or know when my order is ready for pickup?
Check your order status online using your order number or by logging into your MyLowe’s account. You'll receive an email with pickup instructions and store location when your order is ready for pickup.
Does this Lowe's location offer in-store pickup and delivery?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there recycling services available at Lowe's?
Yes, Lowe's provides recycling for electronics, light bulbs, metal cans, and batteries.
How can I get to Lowe's Home Improvement if I'm visiting nearby the United States Postal Service or Family Dollar?
Lowe's is conveniently located near the United States Postal Service and Family Dollar on West Main Street, making it easy to visit these spots together during your trip for home improvement and postal needs.
Are there any nearby dining options if I want to grab a meal before or after shopping at Lowe's?
Yes, Toba Sushi and Grill, a sushi, Japanese, and Korean restaurant, is nearby for a meal before or after your Lowe's visit.
What other services or stores are close to Lowe's that could be useful for home or personal needs?
Nearby businesses include minuteKEY locksmith services, KV Pool Service and Supply, Ashley furniture store, Great Clips hair salon, Flagstar Bank, and Harding's Pharmacy and Market for diverse shopping and service options.