Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Jackson, MI, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,129 reviews
5 stars
1,089
4 stars
555
3 stars
178
2 stars
97
1 star
210
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the helpfulness and friendliness of staff, there were significant complaints about poor service, particularly regarding delivery issues and unhelpful associates.
Product Availability
Customers appreciated the wide selection of products available, but there were complaints about incorrect orders and delays in delivery.
Store Condition
The store was generally reported as clean and well-organized, although there were serious concerns about the condition of the bathrooms.
Delivery Issues
Numerous reviews highlighted frustrations with the delivery service, including delays, incorrect items, and poor handling of deliveries.
- GLGene LoweDec 26, 20255.0Associates were very helpful
- VHVeronica HoltzDec 23, 20254.0Jason at the pro desk is amazing
- JVJavier VelezDec 20, 20255.0first-class service
- VLVince LDec 15, 20254.0I love this location.
- CMCurtis MDec 2, 20251.0Delivered the incorrect brand of products, in a pickup bed full of snow and personal trash ruining the drywall. Spoke with the assistant manager and they refused to do anything other then contact the 3rd party delivery service for a possible replacement....Yes in case you didn't know if you have anything delivered and it has issues you must contact this company. Lowe's will not handle it. Would be nice if the site stated this or explained all deliveries are 3rd party managed.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Jackson, MI offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, paint, patio furniture, tools, plumbing supplies, and more. Services include appliance installation, flooring installation, lighting installation, and other home remodeling and repair services.
What are the store hours for Lowe's Home Improvement in Jackson, MI?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed or having reduced hours.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services to its customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent if your order status changes.
What payment methods are accepted at Lowe's in Jackson, MI?
Lowe's accepts American Express, cash, check, Diners Club, Discover, MasterCard, and Visa as payment options.
Are there any special services for tax-exempt customers at Lowe's?
Yes, customers can apply for a tax-exempt account by visiting the customer service desk in the store.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Online orders can be returned by initiating the process through the Order History. In-store returns require proof of purchase at the customer service desk.
What nearby places can I visit around Lowe's Home Improvement in Jackson, MI?
Nearby places include Blue Rhino Propane Exchange for propane needs, MichaEls Stores for arts and crafts supplies, and UPS Access Point locations for convenient shipping and delivery services.
Is there a garden center near Lowe's Home Improvement in Jackson, MI?
Yes, Lowe's Garden Center is located nearby and offers additional home improvement and gardening resources that you can visit before or after shopping at Lowe's main store.
Are there any local services nearby that can complement my Lowe's shopping experience?
Yes, nearby services include minuteKEY locksmith services for keys, OfficeMax for electronics and printing needs, and PetSmart for pet supplies, enabling you to conveniently take care of multiple errands around the Lowe's area.