Brand Certified
Lowe's Home Improvement
4.0(2319 reviews)
Certified by Lowe's Home Improvement • Mar 15, 2026
Business Details
1535 Boardman Road, Jackson, MI
49202, United States
Certified by Lowe's Home Improvement • Mar 15, 2026
(517) 796-5500
Certified by Lowe's Home Improvement • Mar 15, 2026
https://www.lowes.com/store/MI-Jackson/0146
Certified by Lowe's Home Improvement • Mar 15, 2026
About
Certified by Lowe's Home Improvement • Mar 15, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Jackson, MI, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 15, 2026
Hours
Certified by Lowe's Home Improvement • Mar 15, 2026
Reviews
4.0
2,319 reviews
5 stars
1,210
4 stars
572
3 stars
192
2 stars
106
1 star
239
- KBKurt BernhardtFeb 18, 20261.0I will no longer shop Jackson or any other Lowes. I worked in customer service for 40 years, and Lowes customer service is pretty much what I was taught not to do! I have purchased online several times and received notifications that the order is ready for pickup. Upon arrival, I was told they never had the order and know nothing about it. On one occasion the person saying that was leaning on the item I purchased. Next, the credit service that use are absolute thieves! On 3 occasions, I paid the card off and asked that the account be closed. On two of those occasions, I was told no problem and it was done. There has been charges added for unknown fees, and on the last occasion, I paid the random unknown fee (125.00) and still received a bill for 45.00. I was told the payment was made on time by phone, but the payment didn't post until after the due date, so a late charge was added. They won! I paid it but will not deal with that credit agency or Lowes again.
- MFMonica FullerFeb 18, 20262.0I visited the Jackson Lowe’s looking for countertops, and the experience was extremely frustrating. There were multiple associates walking around the store, yet not a single person proactively offered help. I had to approach employees myself to ask for assistance, and the two associates I asked directed me to the wrong area of the store. I ultimately had to continue searching on my own to find the correct department. The one exception was Arielle in the countertop area. She was kind, professional, and genuinely helpful once I found her. She made the experience much better and clearly cares about helping customers. Unfortunately, the overall customer service from the rest of the staff fell far below expectations. Customers should not have to track down employees for help, only to be sent in the wrong direction. Arielle was excellent, but the general level of service and awareness from other staff needs significant improvement.
- JMJacob MccumberJan 20, 20265.0Just what I needed and more for a great price.
- GLGene LoweDec 26, 20255.0Associates were very helpful
- VHVeronica HoltzDec 23, 20254.0Jason at the pro desk is amazing
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Jackson, MI offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, paint, patio furniture, tools, plumbing supplies, and more. Services include appliance installation, flooring installation, lighting installation, and other home remodeling and repair services.
What are the store hours for Lowe's Home Improvement in Jackson, MI?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed or having reduced hours.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services to its customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent if your order status changes.
What payment methods are accepted at Lowe's in Jackson, MI?
Lowe's accepts American Express, cash, check, Diners Club, Discover, MasterCard, and Visa as payment options.
Are there any special services for tax-exempt customers at Lowe's?
Yes, customers can apply for a tax-exempt account by visiting the customer service desk in the store.
Can I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. Online orders can be returned by initiating the process through the Order History. In-store returns require proof of purchase at the customer service desk.
What nearby places can I visit around Lowe's Home Improvement in Jackson, MI?
Nearby places include Blue Rhino Propane Exchange for propane needs, MichaEls Stores for arts and crafts supplies, and UPS Access Point locations for convenient shipping and delivery services.
Is there a garden center near Lowe's Home Improvement in Jackson, MI?
Yes, Lowe's Garden Center is located nearby and offers additional home improvement and gardening resources that you can visit before or after shopping at Lowe's main store.
Are there any local services nearby that can complement my Lowe's shopping experience?
Yes, nearby services include minuteKEY locksmith services for keys, OfficeMax for electronics and printing needs, and PetSmart for pet supplies, enabling you to conveniently take care of multiple errands around the Lowe's area.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 15, 2026Yext Knowledge Graph
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