Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Harper Woods, MI Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
2,158 reviews
5 stars
1,055
4 stars
550
3 stars
242
2 stars
99
1 star
212
What are people saying?
AI-generated from recent customer reviews
Customer Service Issues
Numerous customers reported poor customer service experiences, including unhelpful staff, long wait times, and lack of communication regarding orders and installations.
Helpful Staff
Despite some negative experiences, many customers praised specific employees for their helpfulness and knowledge, indicating that there are dedicated staff members who provide excellent service.
Installation Problems
Several reviews highlighted significant issues with the installation services, including miscommunication, delays, and unsatisfactory outcomes.
Store Organization
Customers generally found the store to be clean, well-organized, and easy to navigate, although some expressed frustration with the availability of staff to assist.
Product Availability
Many customers noted that the store typically has a good selection of products in stock, although some mentioned instances of items being out of stock.
- MTMark Tremel4 days ago5.0Great. I like Lowe's. Ever noticed that if you add a "T" to the end of lowes you get "lowest"? Pretty cool, huh? For many products they really do have the lowest prices and best specials. I think my favorite thing was that if this store didn't have what I needed there's a Home Depot right down the street.
- LWLatrice WilliamsNov 16, 20254.0The store was nice and clean. The team members where very helpful in directing towards the aisle need to buy the items. On this occasion was looking for salt that is helpful during winter season. The team member at checkout was also respectful and polite in helping as well.
- EREric RichterNov 16, 20255.0Kudos to assistant manager, Josh. There was an issue with my third party scheduled delivery. Josh called me, explained the issue, and then delivered my items personally in his own personal truck. Don't see customer service like that anymore, especially from their orange competitor. Thank you, Josh, for literally going the extra mile to ensure my items were delivered on time!
- HZHenry ZeniewiczNov 8, 20251.0Purchased a new stackable washing machine and specifically stated that the dryer was stacked on top to the salesman. We paid for installation and removal of the old washer. When it was delivered the delivery person refused to touch the dryer so the washer could be installed. Lowe's is refusing to correct this outright lie to us. I will never shop at Lowe's again. They are not a reputable company in my opinion. They took the money but refuse to complete the work which was already paid for!
- FFFalOct 22, 20251.0I recently purchased a dishwasher and a garbage disposal, along with the full installation service, at this location. My experience following the purchase has been extremely poor, primarily due to catastrophic failures in internal communication and repeated misinformation from customer service. The initial installation company contacted me and stated clearly that they do not install garbage disposals, despite the service being purchased. I immediately contacted Lowe's customer service to resolve this, as their website indicated the service was available. The representative I spoke with allegedly contacted the installation company, returned to the line, and explicitly assured me that the issue was resolved, the installation was covered, and my appointment was confirmed and "all set" for the scheduled day. On the day of the appointment, having heard nothing from the installer, I reached out to customer service again. A different representative informed me that she saw no appointment scheduled for that day and, furthermore, confirmed that the installation company does not perform garbage disposal installation. This series of events demonstrates a complete breakdown in the installation process and severe misinformation provided by Lowe's staff. I wasted significant time rescheduling, following up, and preparing for an appointment that was never actually scheduled, all while being repeatedly assured that the service I paid for was ready to proceed. I am now left without the installation service I purchased, requiring a full refund for the installation fees and having to start the entire process over. The lack of clarity and contradictory information between the store, customer service, and the third-party installer is unacceptable.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What type of products can I find at Lowe's Home Improvement in Harper Woods?
You can find quality hardware, paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Harper Woods?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM, with adjusted holiday hours.
Does Lowe's in Harper Woods offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services to its customers.
Which brands does Lowe's carry for home improvement products?
Lowe's carries trusted brands including GE, Whirlpool, LG, Samsung, Frigidaire, Craftsman, Dewalt, Kobalt, Bosch, Kohler, and many more.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent if your order status changes.
What are the payment options accepted at Lowe's in Harper Woods?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Are there any installation services available at Lowe's?
Yes, Lowe's offers various installation services such as appliance, flooring, lighting, HVAC, roofing, fencing, and more to assist with home improvement projects.
What nearby stores are close to Lowe's Home Improvement in Harper Woods for shopping convenience?
Nearby shopping options include Lids (fashion accessories), Kay Jewelers (jewelry), Shoppers World (clothing and department store), and Dollar Tree (discount and arts and crafts).
Are there any nearby coffee shops where I can relax before or after shopping at Lowe's?
Yes, Starbucks and Tim Hortons coffee shops are located near Lowe's for a convenient place to enjoy a coffee break.
How can nearby services complement a visit to Lowe's Home Improvement in Harper Woods?
Services like Experts Garage Door Repair Installation and Minute Key locksmiths are nearby, offering convenient access for customers needing related home services alongside shopping at Lowe's.