Question 1

Can I use my current frame with my Tempur-Pedic Mattress?

Accepted Answer

Yes. We design our mattresses to fit most standard size bed furniture and frames.

Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.

If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.

Question 2

How does my new mattress arrive?

Accepted Answer

With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.

The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.

Question 3

What is the difference between Medium & Medium Hybrid in feel?

Accepted Answer

Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.

Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.

Question 4

Do you offer mattresses for RVs, boats, planes or other non-traditional locations?

Accepted Answer

Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.

Call 888-811-5053 to speak with a Sleep Expert.

Question 5

Do you have replacement covers for mattresses?

Accepted Answer

Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.

Question 6

Can I use my current bed frame with a Tempur-Pedic mattress from this store?

Accepted Answer

Yes, Tempur-Pedic mattresses are designed to fit most standard size bed furniture and frames. Ensure your bed or furniture frame matches the mattress dimensions, and use a flat, solid surface with adequate center support if not using a Tempur-Pedic foundation.

Question 7

How will my new mattress be delivered?

Accepted Answer

Most Tempur-Pedic mattresses come with free White Glove delivery, where setup and plastic removal are included. The TEMPUR-Cloud model ships compressed via UPS with doorstep delivery and requires self-setup.

Question 8

What is the difference in feel between Medium and Medium Hybrid mattresses?

Accepted Answer

Medium Hybrid mattresses combine Tempur-Pedic's TEMPUR® Material with a coil system for added responsiveness and slight softness, making them different from the all-foam Medium mattresses.

Question 9

Do you offer mattress customization for RVs or boats?

Accepted Answer

Yes, custom sizes and shapes are available through an authorized partner. Having your custom dimensions ready will help expedite your order. Contact the store's Sleep Expert at 888-811-5053.

Question 10

Are replacement covers available for Tempur-Pedic mattresses?

Accepted Answer

Replacement covers are available for all mattresses with removable covers. You can order current model covers online or get assistance in-store for older mattress covers.

Question 11

What payment options are accepted at the Tempur-Pedic Flagship Store in Grand Rapids?

Accepted Answer

The store accepts American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing, Mastercard, and Visa.

Question 12

What are the store hours for the Tempur-Pedic Flagship Store in Grand Rapids?

Accepted Answer

The store is open Monday through Saturday from 11:00 AM to 8:00 PM, and on Sundays from 12:00 PM to 6:00 PM.

Question 13

Can customers pick up their mattresses in-store or opt for delivery?

Accepted Answer

Yes, the store offers both in-store pickup and delivery services to accommodate customer preferences.

Question 14

Are there nearby dining options where I can eat before or after visiting the store?

Accepted Answer

Yes, nearby eateries include Starbucks for coffee, Auntie Anne's for pretzels, Zason Latino Mexican Grill, Man Vs Fries, MrBeast Burger, Charleys Cheesesteaks, Red Robin Gourmet Burgers and Brews, and Pardon My Cheesesteak, providing a variety of dining choices close to the store.

Question 15

What shopping options are available near the Tempur-Pedic Flagship Store?

Accepted Answer

Nearby shopping centers include Woodland Mall, which houses stores such as Banana Republic, White House Black Market, Aéropostale, Buckle, and The Children's Place, offering plenty of retail choices for customers visiting the store.

Question 16

Are there services close by that could be convenient when visiting the Tempur-Pedic Flagship Store?

Accepted Answer

Yes, nearby services include Rogers & Hollands Jewelers, KeyMe Locksmiths, My Cellphone Repairs at Woodland Mall, Meta medical, and MasterCuts hair salon, making it easy to combine errands with your mattress shopping visit.

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