Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Grand Rapids, MI Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
4297 Plainfield Avenue N.E, Grand Rapids, MI
49525, United States
Hours
Reviews
4.1
2,331 reviews
5 stars
1,212
4 stars
590
3 stars
221
2 stars
106
1 star
202
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful and knowledgeable staff, others reported rude or unprofessional behavior.
Product Availability
Several customers expressed frustration with items being out of stock or not matching online inventory.
Installation Issues
Numerous reviews highlighted significant problems with installation services, including delays, incorrect items, and poor communication.
Store Environment
The store's cleanliness and lighting received criticism, with some customers noting unsanitary conditions.
Positive Experiences
Despite the negatives, many customers shared positive experiences with specific employees who provided exceptional service.
- KKKory1 day ago1.0I have had nothing but issues with my install of my fence. I’ve been in contact with the project manager Jason and he hasn’t given me a real answer at all to resolve it. The company you guys hired out came to do my install and left only after digging holes and leaving a skid of materials in the middle of my yard. The install isn’t complete at all and I was told by the operator from Render that he has no clue when it would be finished. You can’t get a hold of Render, it constantly goes to voicemail. Anytime I call the support team at Lowe’s it’s the same, they can’t get a hold of them either. Don’t ever get an install with Lowe’s, or Render. It’s been almost 4 months since I signed to have this done. I’m gonna have to keep making phone calls to complain.
- BPBrittny Pastura5 days ago5.0Friendly staff and willingness to help with a smile; WOW! Something that's hard to come by right know. Thank you!
- FHFred HickoxNov 12, 20251.0Lowes violates my privacy by having Flock cameras tracking who is coming near their stores. Evidently they share this with law enforcement. I chose not to patronize businesses who violate my privacy and civil rights.
- JTJohn ThompsonNov 7, 20251.0You buy something, anything that has a warranty should be done at the store you sell it 3 times I’ve had a problem. The seller should be the one to take care of it!
- LClinda cameronNov 2, 20255.0Since supply problems existed during covid. Lowes has rebounded just great with plenty of appliance options.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Grand Rapids offer?
Lowe's provides a wide range of home improvement products, including paint, tools, appliances, plumbing, lumber, outdoor and gardening equipment, and more. They also offer installation services such as flooring, cabinetry, HVAC, and appliance installation.
What are the store hours for Lowe's Home Improvement in Grand Rapids?
The store is open Monday through Saturday from 6 AM to 9 PM and on Sundays from 8 AM to 8 PM, with special holiday hours including closures on Thanksgiving and Christmas Day.
Does Lowe's Home Improvement in Grand Rapids offer online ordering and in-store pickup?
Yes, customers can shop online and choose in-store pickup or delivery services. You will receive an email with pickup instructions once your order is ready.
What payment options are accepted at Lowe's Home Improvement in Grand Rapids?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa credit cards.
How can I return or exchange an item purchased at Lowe's Grand Rapids store or online?
Most items can be returned within 90 days. Online returns can be initiated through your order history on Lowes.com. In-store returns require proof of purchase at the customer service desk.
Are there any nearby places I can visit before or after shopping at Lowe’s Home Improvement in Grand Rapids?
Yes, nearby you’ll find Sherwin-Williams Paint Store for additional paint options and Dunham's Sports for outdoor gear and sporting goods.
How can the nearby Minute Key help customers visiting Lowe’s Home Improvement?
Minute Key offers key and locksmith services nearby, which can be convenient if you need to replace or duplicate keys during your visit to Lowe’s.
Are there any nearby options for pet care close to Lowe’s Home Improvement in Grand Rapids?
Yes, VIP Petcare and VI Pets are nearby locations providing veterinary services and pet supplies, ideal for pet owners visiting Lowe’s for home or garden supplies.
Does Lowe’s Home Improvement provide assistance for customers who speak languages other than English?
Yes, Lowe’s offers services in English and Spanish, and provides in-store translation services for other languages to assist customers effectively.
What brands can I expect to find at Lowe’s Home Improvement in Grand Rapids?
Lowe's carries trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Kohler, and many more.