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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Grand Rapids, MI offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
4297 Plainfield Avenue N.E, Grand Rapids, MI
49525, United States
Hours
Reviews
4.1
2,336 reviews
5 stars
1,216
4 stars
591
3 stars
221
2 stars
106
1 star
202
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customer service experiences are inconsistent, with some praising helpful staff while others report rude or unresponsive employees.
Product Availability
Customers frequently noted issues with product availability, often finding items out of stock despite online listings.
Delivery Issues
Numerous complaints about delivery scheduling and execution, with many customers experiencing delays and miscommunication.
Staff Knowledge
While some staff members are recognized for their helpfulness and expertise, others are criticized for lack of knowledge or assistance.
Store Cleanliness
Concerns were raised about cleanliness, particularly in restrooms, impacting overall customer satisfaction.
- MAMitch AdamDec 27, 20254.0Decent selection of bird feeders and supplies.
- DVDebbie VromaDec 20, 20255.0Very helpful
- JBJoel BusserDec 10, 20251.0This store is a joke. I paid two THOUSAND dollars for a snowblower. The delivery guy go halfway down my driveway, called me and told me he could see me standing in front of the house, then just GAVE UP AND LEFT WITH MY SNOWBLOWER. I tried to call him back but he turned his phone off. The store has not even reached out to ‘reschedule’ the delivery that was already AT MY HOUSE. AVOID THIS STORE AT ALL COSTS. Absolute clownshow. I will be cancelling my order and NEVER shopping here again!
- JJJamesNov 28, 20251.0Horrible customer service. Shop anywhere else
- TMTyler MitchellNov 24, 20255.0Everything you need. I'm located directly between Lowe's and Menards, both offer great things but personally Lowe's to me has a better layout in store and the lines to check out are usually plentiful in a good way. Always someone in the line but they move a lot quicker than Menards tends to.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Grand Rapids offer?
Lowe's provides a wide range of home improvement products, including paint, tools, appliances, plumbing, lumber, outdoor and gardening equipment, and more. They also offer installation services such as flooring, cabinetry, HVAC, and appliance installation.
What are the store hours for Lowe's Home Improvement in Grand Rapids?
The store is open Monday through Saturday from 6 AM to 9 PM and on Sundays from 8 AM to 8 PM, with special holiday hours including closures on Thanksgiving and Christmas Day.
Does Lowe's Home Improvement in Grand Rapids offer online ordering and in-store pickup?
Yes, customers can shop online and choose in-store pickup or delivery services. You will receive an email with pickup instructions once your order is ready.
What payment options are accepted at Lowe's Home Improvement in Grand Rapids?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa credit cards.
How can I return or exchange an item purchased at Lowe's Grand Rapids store or online?
Most items can be returned within 90 days. Online returns can be initiated through your order history on Lowes.com. In-store returns require proof of purchase at the customer service desk.
Are there any nearby places I can visit before or after shopping at Lowe’s Home Improvement in Grand Rapids?
Yes, nearby you’ll find Sherwin-Williams Paint Store for additional paint options and Dunham's Sports for outdoor gear and sporting goods.
How can the nearby Minute Key help customers visiting Lowe’s Home Improvement?
Minute Key offers key and locksmith services nearby, which can be convenient if you need to replace or duplicate keys during your visit to Lowe’s.
Are there any nearby options for pet care close to Lowe’s Home Improvement in Grand Rapids?
Yes, VIP Petcare and VI Pets are nearby locations providing veterinary services and pet supplies, ideal for pet owners visiting Lowe’s for home or garden supplies.
Does Lowe’s Home Improvement provide assistance for customers who speak languages other than English?
Yes, Lowe’s offers services in English and Spanish, and provides in-store translation services for other languages to assist customers effectively.
What brands can I expect to find at Lowe’s Home Improvement in Grand Rapids?
Lowe's carries trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Kohler, and many more.