La-Z-Boy Grand Rapids

Reviews

• CD

  carol dikowski

  3 days ago
  2.0
  This is for Toledo store. I told delivery drivers that the chairs on the truck were not ones I ordered. I ordered rich grey, the chairs delivered are so dark brown they look black. I am so unhappy with them I could spit nails. I’ve been on phone and emails with manager of Toledo store where I actually placed the order and it’s an argument. States lighting in store makes them look grey. But lighting in my house will make them look dark brown. Then these chairs shouldn’t have a color code as grey and the lights of the showroom are misleading and false advertisement and I am so very unhappy that I even have to argue to get these exchanged. This is nothing but a bad experience so far. I never should have had to go thru this anguish trying to get these exchanged. Still in process of trying to get new chairs. I believe they’re the wrong ones delivered but either way, I want the actual color i ordered or get another color that actually looks grey in my home. I’ll update my review if they make it right First pic are ones in store 2nd pic are what they look like in my homes. 3rd pic shows how much natural lights can come through my may windows
• EH

  Evert Van Der Heide

  Mar 9, 2026
  5.0
  We bought a recliner for my wife and it was a great experience. There were several size options and the guarantee was good. Our sales person was very knowledgeable about their products. I recommend La-Z-Boy Grand Rapids.
• SC

  Sandy Campbell

  Mar 9, 2026
  5.0
  Our experience with Laz-Z-Boy was over the top First Class from walking in to purchasing! Hannah and Melissa were both amazing!
• RR

  RitterFam Ritter

  Mar 4, 2026
  5.0
  We found the unicorn of recliners for my elderly mother, and it’s perfect. Wil was knowledgeable, and very helpful. Thank you!
• JN

  Judy Noonon

  Feb 15, 2026
  5.0
  We were able to make an appointment. The salesman was available and ready to meet with us. A La-Z-Boy recliner was what we were looking for. Our salesman showed us the exact chair featured in their recent advertising. He also showed us additional models in our price range, as well as additional fabric swatches available. We were shown the quality and performance features that make Lazy-Boy such a popular brand. This particular model is designed to comfortably fit the petite customer. The entire experience was positive, and we made our purchase. 😊