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Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityAutomobile Storage Facility
Store your belongings at Extra Space Storage on 1204 28th St SE in Grand Rapids, MI today! Our large selection of storage units, drive up access, drive up units, electronic gate access, manager living on site, exceptional security, ADA compliant, non climate controlled units available, parking spaces, RV parking, golf carts available, wide drive isles, vehicles are allowed in drive-up units, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!
Details
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.9
1,178 reviews
5 stars
1,089
4 stars
58
3 stars14
2 stars4
1 star13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted the exceptional customer service provided by staff members, particularly Sonya and Darus, who were described as friendly, helpful, and professional.
Cleanliness
Customers consistently noted that the storage units and facility were clean and well-maintained, contributing to a positive experience.
Pricing Issues
Several customers expressed dissatisfaction with frequent price increases, with some reporting significant hikes in their monthly fees.
Accessibility
Many reviews mentioned the ease of the rental process, including online setup and quick access to units, making it convenient for customers.
Security Concerns
A few customers raised concerns about pest infestations in units, indicating a need for better management of the facility's maintenance.
- MWMike Ward2 days ago5.0Friendly, efficient and made a great first impression. I’ve never used this company till now.
- AHAaron Hunt5 days ago5.0The website and the physical location’s staff at the 28th st location in Grand Rapids was quick and easy! I applied online and my unit was ready in less than 5 minutes! Very pleased!
- AOAlicia Otero5 days ago5.0Extremely accommodating and the general manager is so kind and actually on site. It was a pleasure renting from this location.
- JTJudge TuckerNov 15, 20255.0Management was promt, professional ,and very knowledgeable answering all questions without hesitation she made the rental process easy and quickly had everything taken care making my portion of the process quite painless I would recommend your company to anyone who asked.
- DMDenavvia MojetNov 12, 20255.0Would highly recommend. This facility had better rates than U-Haul and other places that I checked that didn’t offer the amenities like drive-up access and extended hours of operation. The person who I spoke to over the phone was really professional. Darus? Darius? Not sure but he explained everything to me better than the website did and he made sure the promotions that I had seen online and read to him were noted in my account before I did my lease agreement online. I appreciated him for remembering me from calling earlier and for helping me get setup. Moving has been awful but this part actually wasn’t bad at all. Just wouldn’t recommend someone buy your lock from them. They are cheaper at the store.
Frequently Asked Questions About Extra Space Storage
What storage unit size do I need?
The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.
What type of storage unit do I need?
Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.
What are your storage unit prices?
Monthly rates can be found online and vary by facility, unit size, features, and local market. Please use our site search tools to find pricing at a facility near you.
What's the difference between office, access, and gate hours?
The office hours are the hours of operation for the property. During these hours the Store Manager will be available to assist you with your storage needs or moving and packing supplies. The gate hours are the hours of the property, and when your unit can be accessed.
Can I buy boxes or other packing products from Extra Space Storage?
Extra Space Storage offers a variety of moving and packing supplies online and at local facilities for purchase.
What areas does Extra Space Storage serve?
Extra Space Storage serves residents of Grand Rapids, Wyoming, Kentwood, East Grand Rapids, and more.
Do you have drive-up storage units?
Yes! Whether you’re moving, storing a vehicle, or using commercial storage, drive-up access is one of the best storage features available at Extra Space Storage! Because you can pull a vehicle right up to your unit, it makes moving large, heavy items—like furniture or equipment—in and out of your unit much easier.
Do you offer car storage solutions?
Yes, self storage is a great option for both short-term and long-term car storage! We offer indoor storage, outdoor storage, and even covered vehicle storage space for cars.
Are moving carts or dollies provided?
Nearly all Extra Space Storage facilities that offer indoor storage units with access through a hallway have push carts. If you need a push cart to transport your belongings, please let the facility manager know, and they will be happy to assist you.
Do you offer indoor storage?
Yes! Indoor storage units are a popular option at Extra Space Storage. These units are located in a building structure and provide a protected, enclosed space to store your belongings. Many prefer this type of storage due to the extra layer of separation from the outdoor elements.
What are the access hours for Extra Space Storage on 28th St SE in Grand Rapids?
Extra Space Storage is open daily from 6:00 AM to 10:00 PM, including Sundays and holidays except for major holidays when it is closed.
What storage unit options does Extra Space Storage offer?
Extra Space Storage offers a large selection of storage units including indoor units, non-climate controlled units, and drive-up units with wide drive aisles and excellent security.
Does Extra Space Storage provide vehicle storage options?
Yes, Extra Space Storage provides car storage solutions including indoor, outdoor, and covered storage spaces, as well as RV parking and drive-up access units for vehicles.
Can I purchase moving and packing supplies at Extra Space Storage?
Yes, Extra Space Storage offers moving and packing supplies such as boxes, available online and at the local facility for purchase.
What payment methods are accepted at Extra Space Storage?
Extra Space Storage accepts American Express, Apple Pay, Cash, Check, Discover, Mastercard, and Visa for payments.
Does the facility have staff available to assist customers?
Yes, Extra Space Storage has a manager living on site and helpful staff available during office hours to assist with storage needs and moving supplies.
How can I reserve a storage unit at Extra Space Storage?
You can reserve a storage unit online through their website or contact them directly to set up a time to tour the facility and select your unit.
Are there nearby car rental options to help with moving?
Yes, nearby Budget Truck Rental and Enterprise Rent-A-Car offer convenient vehicle rentals to assist you with your move to or from Extra Space Storage.
What dining options are available near Extra Space Storage?
Nearby dining includes Grand Indian Cuisine for authentic Indian and Arabian meals, Chen's Gourmet Buffet for Chinese cuisine, and Baskin-Robbins ice cream shop for desserts.
Are there automotive services near Extra Space Storage for vehicle maintenance?
Yes, several automotive services and dealers such as DriveTime Car Sales, JASK Auto Parts Inc, Land Rover Grand Rapids, Sharpe Cars, and MINI of Grand Rapids are located nearby for vehicle sales and repairs.