Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Gaylord, MI Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
600 Edelweiss Village Parkway, Gaylord, MI
49735, United States
Hours
Reviews
4.2
1,192 reviews
5 stars
684
4 stars
279
3 stars
106
2 stars
46
1 star
77
What are people saying?
AI-generated from recent customer reviews
Staff Helpfulness
Many customers praised the staff for being friendly and helpful, although some noted inconsistencies in knowledge and availability.
Customer Service Issues
Several reviews highlighted poor customer service experiences, particularly with order fulfillment and returns.
Product Quality
Customers expressed mixed feelings about product quality, with some satisfied and others reporting issues with specific items.
Store Cleanliness
The store was frequently described as clean and well-organized, contributing to a positive shopping experience.
Pricing Concerns
Some customers mentioned that prices were higher compared to competitors, but acknowledged the quality of products.
- BBBarnacle Bill3 days ago5.0It’s been a few years since I was here last. I just wanna give a thanks to employee “John” in plumbing. He noticed the confusion on my face, asking me if I needed help. He brought me right to the area and found me the item. I like when employees inquire if I need help, before having to find someone. The cashier at self checkout was both courteous & attentive. I’ll definitely return based on this experience!! 👍👍🇺🇸😁
- DRDavid Roland5 days ago5.0Went in to look at a top for my bathroom vanity, and John helped me pick out the right one.
- JFJim Fields5 days ago2.0No one around to answer a question on stock. Checked stock on line before traveling 35 mikes one way to purchase, show stock of 100 pcs. finally found one person with a Lowe’s shirt on, I asked if there was more of the product in stock somewhere and told him the situation, just told me I’m sure there is more, told me to be patient and walked away. Nothing else just walked away. Went back up front to a service desk waited in line to ask if possibly someone could help me. Person paged an associate, excellent person who spent the time to go outside to find the remaining 4x8 Pieces of styrofoam. Then it took another 15 minutes to get a manager to unlock the gate for the young guy to get into the outside storage and get the stock. To the employee that answered my question in such a negative way. Thanks for making sure I don’t return to Gaylord Lowe’s again not worth the hassle to encounter an employee this negative. To the young man that did help, thank you. But it’s amazing how many positives it takes to make up for the one negative person like I encountered.
- DRDennis RobinsonNov 14, 20254.0They didn't have the screws I wanted and I couldn't find anyone to ask about them.
- JCJoseph ChojnowskiOct 31, 20255.0Very great staff and helpful about knowing their products taking their time so.u understand and know that your getting what u need
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Gaylord, MI?
Lowe's offers a wide range of products including appliances, paint, patio furniture, home décor, tools, flooring, plumbing supplies, decking, grills, lumber, gardening equipment, and bathroom storage.
What are the operating hours for Lowe's Home Improvement in Gaylord?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. You will also receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Gaylord?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are installation services available at Lowe's?
Yes, Lowe's provides a variety of installation services including appliances, cabinetry, flooring, lighting, HVAC, roofing, and more.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, returns can be initiated online. In-store returns require proof of purchase at the customer service desk.
What nearby places can I visit when shopping at Lowe's in Gaylord?
Nearby places include KeyMe Locksmiths for your lock and key needs, Blue Rhino Propane Exchange for propane supplies, and Pet Supplies Plus Gaylord for pet products.
Are there dining options close to Lowe's Home Improvement in Gaylord?
Yes, China One, a Chinese restaurant, is nearby where you can enjoy a meal before or after shopping at Lowe's.
Can I find retail and discount stores near Lowe's in Gaylord?
Yes, Dollar Tree and B2 Outlet Stores are close by for discount shopping, along with Goodwill for thrift and antique items.