Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Gaylord, MI, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
600 Edelweiss Village Parkway, Gaylord, MI
49735, United States
Hours
Reviews
4.2
1,199 reviews
5 stars
688
4 stars
280
3 stars
105
2 stars
47
1 star
79
What are people saying?
AI-generated from recent customer reviews
Staff Helpfulness
Many customers praised the friendly and helpful staff, with specific mentions of employees going above and beyond to assist.
Customer Service Issues
Several reviews highlighted poor customer service experiences, particularly in the areas of product availability and responsiveness.
Store Cleanliness
Customers consistently noted that the store is clean, well-organized, and easy to navigate.
Product Availability
While many found the selection good, some customers reported issues with stock levels and availability of specific items.
Installation Problems
There were multiple complaints regarding installation services, including delays and unprofessional behavior from installers.
- MHMichele HoedelJan 5, 20261.0DO NOT recommend doing business with Lowe’s. This company is poor on communication and staff lies. I have been waiting over 2 months for carpet to be installed. It was supposed to been done this morning. They never showed up, no one called to let me know it was cancelled. This was supposed to originally been done the first part of December. Here I sit with a torn up floor now for almost 2 months. They lost all further business from my family. You ca not call Lowe’s and talk with anyone to figure out on your order. They all give you a different story to cover their asses
- JHJosiah HudsonJan 3, 20261.0This guy gaige.
- BABonnie AllenDec 23, 20255.0Friendly and helpful staff.
- TCTerry CarstenDec 16, 20255.0A great place for home improvement, and really good tools !
- BSBennett SebestinDec 16, 20255.0Great sale on power tools
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Gaylord, MI?
Lowe's offers a wide range of products including appliances, paint, patio furniture, home décor, tools, flooring, plumbing supplies, decking, grills, lumber, gardening equipment, and bathroom storage.
What are the operating hours for Lowe's Home Improvement in Gaylord?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. You will also receive email updates if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Gaylord?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are installation services available at Lowe's?
Yes, Lowe's provides a variety of installation services including appliances, cabinetry, flooring, lighting, HVAC, roofing, and more.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, returns can be initiated online. In-store returns require proof of purchase at the customer service desk.
What nearby places can I visit when shopping at Lowe's in Gaylord?
Nearby places include KeyMe Locksmiths for your lock and key needs, Blue Rhino Propane Exchange for propane supplies, and Pet Supplies Plus Gaylord for pet products.
Are there dining options close to Lowe's Home Improvement in Gaylord?
Yes, China One, a Chinese restaurant, is nearby where you can enjoy a meal before or after shopping at Lowe's.
Can I find retail and discount stores near Lowe's in Gaylord?
Yes, Dollar Tree and B2 Outlet Stores are close by for discount shopping, along with Goodwill for thrift and antique items.