Grand Traverse Self Storage

Reviews

• SB

  Sabrina B

  Jan 27, 2026
  1.0
  Our Unit was Broken into along with several other units. We were advised to send pictures and an itemized list of damage and missing property. After a couple months no word contact was made. The owner could give me no information as to an update or resolution. Was very condescending and asked if I've ever filed a claim myself. Was very dismissive an all around unprofessional. It's unfortunate when you support a small local business and they could care less for the customer or the customers property they are paid to guard.
• MM

  Matt

  Dec 17, 2025
  1.0
  I recently rented a 10'×20' storage unit. The guy that rented me the unit told me they close at 10. He said if you need in after 10 you have to get security guards attention. Not true. The lady that runs the place said no it's an extra $50. He was wrong and he only works one day a week she said. A week after being here the smell was so bad in my unit I had to go buy a face mask. I told the lady that runs the place that something died in one of these units. She said she would make some calls. I didn't hear back so I walked into office today. She said we found where its coming from and its one of the units behind you and its a deep freezer. She said would you like to move because its going to be this way for a while. No I dont want to move I just filled my unit up. I said you didn't remove it and she said no we can't its going up for auction. Unbelievable!
• JT

  Joshua Tree T-Shirts

  Aug 29, 2024
  5.0
  Great experience and very helpful staff. I would highly recommend this place. Thank you
• A1

  Applesnap 1

  Nov 2, 2020
  1.0
  I would give them zero star but that's not an option. Don't rent with them. I've been with them for 5 years. The previous owner was wonderful. Family owned business, but now out of state owner who steals from your account. Last two years has been hell. I have water damage andcthey wouldn't repair the roof leak. Triple charged my account. Although the girl tries to be helpful the owner who never calls back is always unavailable. Im going to have to sue to get my money back. I'm in process of moving to another company that has people on the property.