Brand Certified
DTE Energy Headquarters
2.7(541 reviews)
Certified by DTE Energy Headquarters • Mar 01, 2026
Business Details
1 Energy Plaza, Detroit, MI
48226, United States
Certified by DTE Energy Headquarters • Mar 01, 2026
(800) 477-4747
Certified by DTE Energy Headquarters • Mar 01, 2026
http://dteenergy.com
Certified by DTE Energy Headquarters • Mar 01, 2026
About
Certified by DTE Energy Headquarters • Mar 01, 2026
Utility Company
DTE is an energy company with operating units that include an electric utility and a natural gas utility. DTE customers should visit Ways to Pay | DTE Energy: (https://www.dteenergy.com/us/en/residential/billing-and-payments/billing/ways-to-pay.html) for information on billing and payment, and in-person payment locations.
Location
Certified by DTE Energy Headquarters • Mar 01, 2026
Hours
Certified by DTE Energy Headquarters • Mar 01, 2026
Reviews
2.7
541 reviews
5 stars
179
4 stars
46
3 stars
23
2 stars
22
1 star
271
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including long wait times, unhelpful representatives, and rude interactions.
Infrastructure Issues
Customers consistently reported outdated infrastructure leading to frequent power outages, especially during mild weather.
High Rates
Many customers expressed frustration over high utility rates and perceived price gouging, particularly in relation to service reliability.
Lack of Accountability
Reviews indicated a general sentiment of DTE avoiding responsibility for outages and billing issues, with customers feeling ignored or misled.
- MAMichael St. Antoine3 days ago1.0DTE provides close to the most expensive power in the country while simultaneously providing some of the worst service and unreliable power infrastructure.
- MTMatthew Thompson3 days ago1.0In my area because I have worse infrastructure that they won't fix, I pay more in fees and delivery charges which make my bill substantially more than someone in cities like livonia and plymouth before I even flip on a light switch (if it will turn on) we get outages regularly as well. They just got a rate hike 5 days ago and are pushing for another one already. This company is gouging its customers like me for money while sponsoring music theaters, sporting events, and ads, while we pay for these things. Go back to just doing what you do well. Provide energy and have us pay fair rates.
- TLTim Linck3 days ago1.0Out if the middle of nowhere my account that was on autopay randomly was no longer on autopay. Trying to fix on websight was impossible. I ended up having to call. After 29 minutes on hold I was told it was fixed. Just got bill in mail and sure as heck its not on auto pay. Uhg!
- BBBallFeb 17, 20261.0Terrible customer service reps. They tried to claim email isn't a valid way to 'contact us online' despite their own policy not excluding it. They tried to make me pay for someone else's utilities. Do not let them bully you!
- ARA. R.Feb 14, 20261.0It has been my greatest displeasure to be a customer of DTE. The CEO is more concerned with lining their pockets and swaying public perceptions with commercials than re-investing in their infrastructure to make it secure and reliable. DTE will also never accept the blame for their equipment failing; I can't wait for them to blame my current power outage on the weather despite no inclement weather in the area, as they have done in the past.
Frequently Asked Questions About DTE Energy Headquarters
Where can I pay my utility bill?
For information on billing and payment, and in-person payment locations. Please visit: https://newlook.dteenergy.com/wps/wcm/connect/dte-web/home/billing-and-payments/common/billing/payment-options
What are the business hours of DTE Energy Headquarters?
DTE Energy Headquarters is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on weekends.
Where is DTE Energy Headquarters located?
DTE Energy Headquarters is located at 1 Energy Plaza, Detroit, MI 48226, USA.
How can I pay my utility bill for DTE Energy?
You can find information on billing, payment options, and in-person payment locations on the DTE Energy website at https://www.dteenergy.com/us/en/residential/billing-and-payments/billing/ways-to-pay.html.
What types of energy utilities does DTE Energy provide?
DTE Energy operates electric and natural gas utilities serving its customers.
What is the contact phone number for DTE Energy Headquarters?
You can reach DTE Energy Headquarters by phone at +1 800-477-4747.
Does DTE Energy have any social media presence?
Yes, DTE Energy is active on LinkedIn, Facebook, Twitter (@dte_energy), Instagram (@dte_energy_official), and YouTube.
What nearby places can I visit around DTE Energy Headquarters?
Nearby places include DTE Electric Company, Fitness Zone gym, Lake Trust Credit Union, MGM Grand Hotel & Casino, and several dining spots like Saltwater seafood restaurant and The Roasted Bean cafe.
Are there any fitness or wellness centers near DTE Energy Headquarters?
Yes, nearby fitness and wellness centers include Fitness Zone gym, Fitness Center & Pool, and Immerse Spa.
What dining options are available near DTE Energy Headquarters?
Near DTE Energy Headquarters, you can find various dining options such as Saltwater seafood restaurant, D.PRIME Steakhouse, The Roasted Bean cafe, INT ICE cocktail bar, and TAP sports bar.
How can nearby places help customers visiting DTE Energy Headquarters?
Nearby locations like DTE Electric Company and Lake Trust Credit Union offer complementary services, while nearby hotels such as MGM Grand Hotel & Casino provide convenient accommodation. Fitness and dining venues nearby give visitors options to relax or eat before or after business hours at DTE Energy Headquarters.
Brand Certified Facts from DTE Energy Headquarters
DTE Energy Headquarters partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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