DTE Energy Headquarters
2.7538 reviews
Certified by DTE Energy Headquarters • Feb 15, 2026
Business Details
1 Energy Plaza, Detroit, MI
48226, United States
Certified by DTE Energy Headquarters • Feb 15, 2026
(800) 477-4747
Certified by DTE Energy Headquarters • Feb 15, 2026
http://dteenergy.com
Certified by DTE Energy Headquarters • Feb 15, 2026
About
Certified by DTE Energy Headquarters • Feb 15, 2026
Utility Company
DTE is an energy company with operating units that include an electric utility and a natural gas utility. DTE customers should visit Ways to Pay | DTE Energy: (https://www.dteenergy.com/us/en/residential/billing-and-payments/billing/ways-to-pay.html) for information on billing and payment, and in-person payment locations.
Location
Certified by DTE Energy Headquarters • Feb 15, 2026
Hours
Certified by DTE Energy Headquarters • Feb 15, 2026
Reviews
2.7
538 reviews
5 stars
179
4 stars
46
3 stars
23
2 stars
22
1 star
268
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including long wait times, unhelpful representatives, and rude interactions.
Power Reliability
Customers frequently reported power outages, often without clear communication or timely restoration, leading to frustration and dissatisfaction.
High Rates
Many customers expressed concerns about high energy bills and perceived price gouging, particularly in relation to service quality.
Infrastructure Issues
Reviews indicated significant dissatisfaction with DTE's infrastructure, citing outdated systems and lack of investment in improvements.
Monopoly Concerns
Customers noted the lack of competition in the energy market, leading to feelings of being trapped with a subpar service provider.
- ARA. R.4 days ago1.0It has been my greatest displeasure to be a customer of DTE. The CEO is more concerned with lining their pockets and swaying public perceptions with commercials than re-investing in their infrastructure to make it secure and reliable. DTE will also never accept the blame for their equipment failing; I can't wait for them to blame my current power outage on the weather despite no inclement weather in the area, as they have done in the past.
- KGKarla GiulianoJan 12, 20261.0Signed up through the automated system for a call back from a representative. As I was giving her my account number during the call back, she hung up on me and then never called back. Poor customer service!!!
- TMThailan MinesJan 9, 20261.0DTE customer service should be open at least 6 days a week. To close everything Friday evening at 5pm is very inconvenient for those who have business matters for later in the day or aren’t able to handle their business till the weekend! Then the workers are so ready to leave at the end of the day that they do not answer the phones even if a customer is calling before 5pm. This is people’s wellbeing not taken into consideration. Heat and lights are a necessity especially when a household has children ! This is absolutely unacceptable. DTE y'all need to better !
- MDMathew DorrisDec 26, 20251.0This is quite literally the worst energy provider I've ever seen. Instead of pouring tens of millions into ads to make themselves look better they should invest that money into their infrastructure. One gust of wind and your power will be out in metro Detroit. I have no words to describe how awful this company is.
- AEA EDec 15, 20253.0I just wish the customer service was better. An "I'm sorry that happened" when their mistake shuts off my power for 2 days while I'm gone would go a long way.
Frequently Asked Questions About DTE Energy Headquarters
Where can I pay my utility bill?
For information on billing and payment, and in-person payment locations. Please visit: https://newlook.dteenergy.com/wps/wcm/connect/dte-web/home/billing-and-payments/common/billing/payment-options
What are the business hours of DTE Energy Headquarters?
DTE Energy Headquarters is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on weekends.
Where is DTE Energy Headquarters located?
DTE Energy Headquarters is located at 1 Energy Plaza, Detroit, MI 48226, USA.
How can I pay my utility bill for DTE Energy?
You can find information on billing, payment options, and in-person payment locations on the DTE Energy website at https://www.dteenergy.com/us/en/residential/billing-and-payments/billing/ways-to-pay.html.
What types of energy utilities does DTE Energy provide?
DTE Energy operates electric and natural gas utilities serving its customers.
What is the contact phone number for DTE Energy Headquarters?
You can reach DTE Energy Headquarters by phone at +1 800-477-4747.
Does DTE Energy have any social media presence?
Yes, DTE Energy is active on LinkedIn, Facebook, Twitter (@dte_energy), Instagram (@dte_energy_official), and YouTube.
What nearby places can I visit around DTE Energy Headquarters?
Nearby places include DTE Electric Company, Fitness Zone gym, Lake Trust Credit Union, MGM Grand Hotel & Casino, and several dining spots like Saltwater seafood restaurant and The Roasted Bean cafe.
Are there any fitness or wellness centers near DTE Energy Headquarters?
Yes, nearby fitness and wellness centers include Fitness Zone gym, Fitness Center & Pool, and Immerse Spa.
What dining options are available near DTE Energy Headquarters?
Near DTE Energy Headquarters, you can find various dining options such as Saltwater seafood restaurant, D.PRIME Steakhouse, The Roasted Bean cafe, INT ICE cocktail bar, and TAP sports bar.
How can nearby places help customers visiting DTE Energy Headquarters?
Nearby locations like DTE Electric Company and Lake Trust Credit Union offer complementary services, while nearby hotels such as MGM Grand Hotel & Casino provide convenient accommodation. Fitness and dining venues nearby give visitors options to relax or eat before or after business hours at DTE Energy Headquarters.
Brand Certified Facts from DTE Energy Headquarters
DTE Energy Headquarters partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 15, 2026Yext Knowledge Graph
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