Aptive Pest Control

Reviews

• LW

  Linda Walthorn

  3 days ago
  5.0
  My service person was very professional and polite. He explained everything that he was going to accomplish with this particular service. He also asked if I had any additional concerns that he needed to address. Pictures were sent to me of just what he completed.👍😊
• SB

  Stephanie “Stephie” Burns

  5 days ago
  5.0
  The technician assigned to my home account is very attentive and thorough. I feel like they really care about the results that Activ promises to their customers. I 110% recommend their services. You’ll never be disappointed.
• DL

  David Landheer

  Nov 11, 2025
  1.0
  Salesperson came to the door and explained the service that had to offer and I was open to giving their service a try, the only question I had was if we try it for a few months and are not satisfied with the service can we cancel the service without any early cancellation fees and he said "absolutely, we just want you to give us a try". He apparently was not telling the truth, we tried the service for a few months and paid for the services we received; however when we cancelled they charged us $199.00 early cancellation fee. I called the company 5-6 times to try and resolve the issue and their "customer service" was horrible and made it clear they would not resolve this issue. If they come to your door - kindly say no and send them on their way,
• MF

  Melissa Feaker

  Oct 28, 2025
  1.0
  Everything was fine with Aptive until I needed to pause my subscription. Once that happened, the tone of customer service member, Nathan Drake, completely changed — they became dismissive and downright rude. I used their service for an entire summer and paid a significant amount of money, but when I asked to pause my plan from November until May (so we could finish building our new home and hydroseed the yard), the representative’s attitude shifted immediately. Because of that interaction with Nathan Drake Aptive lost out on thousands of dollars of future business from my husband and me — all over a $190 cancellation fee. He refused to simply pause the service, which would have been a reasonable request. It’s disappointing to see a company treat loyal customers this way. Nathan Drake even claimed he was “at the top of the pyramid,” when I asked to speak with a manager, which only reinforced how unprofessional and questionable the whole operation felt. Bad business, rude service, and an overall poor experience caused entirely by one person’s behavior. I was disappointed mostly because I'm sure another person who is more tempered and professional than this guy would have come up with a more reasonable meet in the middle solution.
• SD

  Steff Dodge

  Oct 28, 2025
  1.0
  We called them to help get rid of some unwelcomed visitors (bugs, including spiders) in the home. We paid for their services for 4-5 months with no significant difference in our home. We called to cancel and they insisted on a complimentary service but didn't cancel our services and denied us of being able to cancel and accused us of not canceling a month ago when we called them back to let them know we'd like to be let go of the services. They continued to ultimately say it didn't matter and we'd still need to be charged (a whole $200 to cancel and to pay for our monthly service on top of that, far past when we called to cancel in the first place!!!) terrible, absolutely terrible terms and service from this company. The employees that came out were great but the company and how they handle their customers and issues are THE WORST. WHAT A SCAM!!! I will never again get any kind of services from people that come to my door. I knew it sounded to good of a deal to be be true...you know what they say! LESSON LEARNED!! never again. What a poor business model. What a shame.

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