Question 1

How do I find a product online?

Accepted Answer

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

Question 2

How do I check my order status?

Accepted Answer

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.

Question 3

How do I know if my order is ready to be picked up?

Accepted Answer

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Question 4

How do I return or exchange an item?

Accepted Answer

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us.  For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

Question 5

How do I cancel an item from my order?

Accepted Answer

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Question 6

How do I locate information on recalls and product safety news?

Accepted Answer

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Question 7

How do I place an order with a tax-exempt account?

Accepted Answer

Visit the customer service desk in store to apply for a tax-exempt account.

Question 8

It appears that I’ve been charged multiple times for an order. How can I resolve this?

Accepted Answer

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Question 9

What products and services does Lowe's Home Improvement offer?

Accepted Answer

Lowe's offers a wide range of home improvement products including appliances, bathroom supplies, building materials, electrical, lawn and garden equipment, tools, paint, flooring, and more. They also provide installation services for many products like appliances, flooring, doors, and windows.

Question 10

What are the store hours for Lowe's Home Improvement in Chesterfield, MI?

Accepted Answer

Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. The store observes holiday hours and may be closed or have reduced hours on holidays.

Question 11

How can I check the status of my order with Lowe's?

Accepted Answer

You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if your order status changes.

Question 12

Does Lowe's offer in-store pickup and delivery services?

Accepted Answer

Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.

Question 13

What payment methods are accepted at Lowe's Home Improvement?

Accepted Answer

Lowe's accepts various payment options including American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.

Question 14

Are returns and exchanges easy at Lowe's?

Accepted Answer

Yes, most items can be returned within 90 days. Returns can be processed online for online purchases or in-store with proof of purchase, making returns and exchanges easy for customers.

Question 15

What brands can I find at Lowe's Home Improvement?

Accepted Answer

Lowe's carries a variety of trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Kohler, and many others across different product categories.

Question 16

What nearby dining options are available around Lowe's Home Improvement in Chesterfield?

Accepted Answer

Nearby dining options include Potbelly Sandwich Shop, Savvy Sliders, Chipotle Mexican Grill, White Castle, Arby's, Stevi B’s Pizza, Burger King, and Jillian’s Coney Island and Grille, providing customers convenient places to eat before or after shopping.

Question 17

Are there any nearby fitness or wellness centers near Lowe's Home Improvement?

Accepted Answer

Yes, customers can visit Planet Fitness and COLDsweat Sauna + Cold Plunge Club nearby for fitness and wellness needs.

Question 18

What nearby stores are available for additional shopping near Lowe's Home Improvement?

Accepted Answer

Nearby shopping options include Waterside Marketplace shopping center, JCPenney, JOANN Fabric and Craft Stores, Burlington, and Stomping Ground Game Shop, allowing customers to combine errands efficiently.

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