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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Chesterfield, MI is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,357 reviews
5 stars
763
4 stars
308
3 stars
125
2 stars
53
1 star
108
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for being unprofessional or dismissive.
Product Issues
Numerous complaints about defective products and poor handling of returns and warranties, leading to customer frustration.
Staffing Concerns
Customers frequently noted understaffing, particularly during busy times, resulting in long wait times for assistance.
Positive Experiences
Several customers highlighted positive interactions with specific employees who provided exceptional service, indicating that good service exists but may not be consistent.
- JPJ Pra2 days ago1.0Bad return policy. If you have a receipt for an unopened regular stock item and bring it back on day 91, you are totally out of luck. No store credit even. Yes, I should have looked at the receipt more carefully so it is my fault but I’ll go to elsewhere so if I make a mistake but have proof of my purchase, I can at least receive store credit.
- CTCharles TaylorJan 2, 20264.0Worker knowledgeable
- JNJonathan NEDADec 14, 20255.0Terry Fields was FANTASTIC. extremely helpful and extremely knowledgeable with his wisdom In electrical. Thank you again, Terry.
- HKHolly KoglinDec 7, 20251.0I had an absolutely horrendous experience making a return. While coming to a resolution, Kathy in customer service was mocking and making any comments to me and my family while we were trying to speak with the manger. I wouldn’t ever recommend going to this Lowe’s in general based on my experience, but I was appalled at her attitude and lack of professionalism. It’s a bold attitude to take when online shopping and so many competing stores exist these days. Kathy definitely shouldn’t be in a customer facing position if she cannot remain professional while being paid to represent her company. I will drive less than a mile down the road to go to Home Depot instead.
- KTK TNov 23, 20251.0Purchased a refrigerator. On day 29 it was making a horrendous noise so terrible and loud I had to unplug it. Lowe's wouldn't do ANYTHING about it. The "Appliance Manager, Josh" told us basically too bad. "You had 24 hours to return it". We didn't say we wanted to return it, but his "speech" was all we could get out of him. After 3 days with 7 hours worth of phone, calls we got someone out to fix it. Even though we have an extended warranty we were told we'd have to pay for the appointment - so far we haven't had to. Between Lowe's in Chesterfield Township, their Customer Care, Whirlpool, Lowes Service Advantage plan, and everyone else we just kept getting thrown back to, it's not worth the hassle. We finally got 2 people who cared enough to help us out. Unfortunately I don't have the super sweet caring lady's name. I'm so sorry we misplaced it because I'd give her a raise! We also got ahold of John from LSAP who finally got the ball rolling for us. Odd that you can get no contact information to escalate an issue above a Lowe's store manager anymore. You're basically out of luck.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement offer?
Lowe's offers a wide range of home improvement products including appliances, bathroom supplies, building materials, electrical, lawn and garden equipment, tools, paint, flooring, and more. They also provide installation services for many products like appliances, flooring, doors, and windows.
What are the store hours for Lowe's Home Improvement in Chesterfield, MI?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. The store observes holiday hours and may be closed or have reduced hours on holidays.
How can I check the status of my order with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if your order status changes.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts various payment options including American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are returns and exchanges easy at Lowe's?
Yes, most items can be returned within 90 days. Returns can be processed online for online purchases or in-store with proof of purchase, making returns and exchanges easy for customers.
What brands can I find at Lowe's Home Improvement?
Lowe's carries a variety of trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Kohler, and many others across different product categories.
What nearby dining options are available around Lowe's Home Improvement in Chesterfield?
Nearby dining options include Potbelly Sandwich Shop, Savvy Sliders, Chipotle Mexican Grill, White Castle, Arby's, Stevi B’s Pizza, Burger King, and Jillian’s Coney Island and Grille, providing customers convenient places to eat before or after shopping.
Are there any nearby fitness or wellness centers near Lowe's Home Improvement?
Yes, customers can visit Planet Fitness and COLDsweat Sauna + Cold Plunge Club nearby for fitness and wellness needs.
What nearby stores are available for additional shopping near Lowe's Home Improvement?
Nearby shopping options include Waterside Marketplace shopping center, JCPenney, JOANN Fabric and Craft Stores, Burlington, and Stomping Ground Game Shop, allowing customers to combine errands efficiently.