Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Chesterfield, MI Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,351 reviews
5 stars
760
4 stars
307
3 stars
125
2 stars
53
1 star
106
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for being unresponsive or dismissive.
Product Availability
Customers noted a good selection of products, but some experienced issues with incorrect orders and delivery problems.
Store Experience
The store is generally clean and well-organized, but there are complaints about understaffing and long wait times at self-checkout.
Delivery Issues
Numerous customers reported significant problems with delivery services, including incorrect items and poor communication.
Employee Recognition
Several employees were highlighted for their exceptional service, contributing positively to the overall shopping experience.
- BWBernard Wong1 day ago2.0Very slow service for returns. Only 1 employee was there. She was friendly but not enough people. A bit disappointed as I stood there for a long time.
- KAKatherine AdamsOct 20, 20255.0I would just like to thank you all for having such an experienced GEM of a lady on your team. Linda in the paint Department THIS SHOUT OUT IS SPECIFICALLY FOR YOU!!! Thank you, thank you, thank you!!! My daughter and I came in for paints because we are working on mural for a garage door. Linda took over a half an hour with us going over the types of paint techniques sold us everything we needed from the brushes to the finishes, explaining how each one was to be implemented for the best results. You have a beautiful CCS alumni there and they made my daughter so happy as she is going to be attending there next year. Keep these wonderful people with so much wisdom on your team.
- KPkelly postekOct 15, 20251.0We purchased Pella doors almost a year ago! Store ordered wrong color numerous times. New door came correct color , it had 2 scratches! Installer who is third-party said he could order a new slider. Two times now the slider has been ordered the wrong color today finally, October 15. They are going to order a new one. Meanwhile, the credit card company wants us to make payments on a the door That’s almost going to be close to a year incorrect. Numerous calls to the store, emails, corporate, supervisors, we have no answer still. Recently got a call from a lady who helps with issues and said she would call us in 48 hours. That was a week and a half ago. Every single person that promises to do something doesn’t moral of the story. Don’t use Lowes for doors.
- JJJayOct 14, 20255.0Terry Fields to the rescue again! I've been doing some electrical projects around the house and every time ive been lucky enough to run into Terry he has made my projects easier with the knowledge he has. Thank you Terry keep up the good work.
- KHKurt HamelSep 25, 20255.0Customer service is so so so much better here than at the home depot
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement offer?
Lowe's offers a wide range of home improvement products including appliances, bathroom supplies, building materials, electrical, lawn and garden equipment, tools, paint, flooring, and more. They also provide installation services for many products like appliances, flooring, doors, and windows.
What are the store hours for Lowe's Home Improvement in Chesterfield, MI?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. The store observes holiday hours and may be closed or have reduced hours on holidays.
How can I check the status of my order with Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will be sent if your order status changes.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts various payment options including American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Are returns and exchanges easy at Lowe's?
Yes, most items can be returned within 90 days. Returns can be processed online for online purchases or in-store with proof of purchase, making returns and exchanges easy for customers.
What brands can I find at Lowe's Home Improvement?
Lowe's carries a variety of trusted brands including GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, Moen, Kohler, and many others across different product categories.
What nearby dining options are available around Lowe's Home Improvement in Chesterfield?
Nearby dining options include Potbelly Sandwich Shop, Savvy Sliders, Chipotle Mexican Grill, White Castle, Arby's, Stevi B’s Pizza, Burger King, and Jillian’s Coney Island and Grille, providing customers convenient places to eat before or after shopping.
Are there any nearby fitness or wellness centers near Lowe's Home Improvement?
Yes, customers can visit Planet Fitness and COLDsweat Sauna + Cold Plunge Club nearby for fitness and wellness needs.
What nearby stores are available for additional shopping near Lowe's Home Improvement?
Nearby shopping options include Waterside Marketplace shopping center, JCPenney, JOANN Fabric and Craft Stores, Burlington, and Stomping Ground Game Shop, allowing customers to combine errands efficiently.