Despite clearly stating that we did not wish to continue services and were planning to go with another company, Modern still came out for a fertilizer treatment and is now demanding $55. Be very careful — unless you explicitly say “Cancel”, they will proceed and charge you regardless.
The customer service experience was disappointing — rude, dismissive, and unwilling to listen. They insisted we hadn’t cancelled, without offering any courtesy, explanation, or effort to retain a long-time customer. No professionalism, no attempt to understand why we were leaving — just a phone hang-up and a demand for payment.
This is a textbook example of how to lose loyal customers.
ED
Erica & Kevin Darby
May 26, 2020
5.0
Lawn fertilization and winterize/blow out irrigation system: Highly recommend their services. They do a great job and also provide excellent customer service. Great value.
DH
David Hubbard
Oct 22, 2019
5.0
Great Company
FK
Felicia Konopka
Mar 20, 2017
5.0
We've been using Modern Lawn Care for 3 years now and couldn't be happier. Unlike other companies we contacted, they were straightforward with the cost, were not pushy, and have always had wonderful customer service. Our dandelion problem has been taken care of and our yard always looks great. We definitely recommend this company!
Frequently Asked Questions About Modern Lawn Tree & Shrub Care
What services does Modern Lawn Tree & Shrub Care offer?
Modern Lawn Tree & Shrub Care offers lawn fertilization, weed control, aeration, grub control, tree and shrub care, soil enhancement, insect control, and lawn disease control.
Where is Modern Lawn Tree & Shrub Care located?
It is located at 8000 Boardwalk Rd, Brighton, MI 48116, United States.
What are the business hours of Modern Lawn Tree & Shrub Care?
The business is open Monday to Friday from 8:30 AM to 4:30 PM and closed on Saturdays and Sundays.
How can I contact Modern Lawn Tree & Shrub Care?
You can contact them by phone at +1 248-733-3328 or via email at info@modernlawncaremi.com.
What payment options are accepted at Modern Lawn Tree & Shrub Care?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Since when has Modern Lawn Tree & Shrub Care been in business?
Modern Lawn Tree & Shrub Care has been established since 2003.
What association is Modern Lawn Tree & Shrub Care a member of?
They are a member of the Michigan Green's Industry Association (MGIA).
What nearby businesses can customers visit along with Modern Lawn Tree & Shrub Care?
Nearby businesses include Suburban Insulation Co Inc for home improvement needs, Bouncer's and More for party equipment rentals, and Kensington Boat & RV Storage Center for storage and boat services.
What nearby services are available to customers of Modern Lawn Tree & Shrub Care if they need contractors or construction services?
Nearby, Morgan Brothers Construction and Poured Brick Walls, Inc. provide contractor and masonry/concrete services, which can be useful if you require home or yard construction alongside lawn care.
Are there nearby automotive and storage services close to Modern Lawn Tree & Shrub Care?
Yes, services like Specialized Power Services for automotive repairs, Maxi Automotive Brighton for auto parts and repair, and Kensington Boat & RV Storage Center for storage are close by, offering convenience if you need vehicle-related services during your visit.