Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Big Rapids, MI Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.3
1,387 reviews
5 stars
800
4 stars
344
3 stars
117
2 stars
43
1 star
83
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of the staff, highlighting specific employees who went above and beyond to assist.
Product Availability
Several reviews noted issues with stock levels and product availability, leading to customer dissatisfaction.
Installation Issues
Customers reported problems with installation services, including poor communication and incomplete installations.
Store Navigation
Some customers found the store layout confusing and had difficulty locating items, indicating a need for better organization.
Pricing Concerns
While some customers appreciated the prices, others felt they were higher than competitors, leading to mixed feelings about value.
- DDDonna1 day ago5.0Hanna at the Big Rapids location was great! Our washing machine died and we had to replace it right away. Hanna was awesome and helped us select what we needed without the high pressure sales tactic. Thanks Hanna, greatly appreciate your help! Washer is working great!
- CWChet WillemstynNov 13, 20255.0Very helpful
- JLJessica LuchaOct 26, 20255.0(Big Rapids) 2pm-4pm Hanna helped with the financing process and got me set up so I could purchase appliances for my home. While working with me for almost and 1½ hours later during that whole time she remained patient and respectful and understanding and kind through all of it. With the up most respectful demeanor. She has potential and dignity and represents Lowes in such a professional way that should be recognized/rewarded along with grace and paitence received in the way she cares for her customers. May God bless you girl ♥️♥️. There was another gentleman that helped assist with all the information for the financing and answered all my questions. Along with another gentleman directing me to the correct person upon arrival even tho he was past his shift schedule, you guys are awsome aswell . You were not hesitant to assist with great patience and professionalism. I wish I got the both gentleman names, hence why I gave time stamp idea so in case you see they you see this you guys rock.
- JMJeremy McFaddenOct 6, 20251.0Poor customer service. Hardly enough staff to help you order windows.
- WWWROct 1, 20254.0Absolutely despise the fact they only have self checkout.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Big Rapids, MI offer?
Lowe's Home Improvement offers a wide range of products including appliances, building supplies, tools, flooring, plumbing, gardening equipment, and more. They also provide installation services for items such as appliances, flooring, cabinetry, and smart home devices.
What are the store hours for Lowe's Home Improvement in Big Rapids, MI?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, with some days closed such as November 27 and December 25.
Does Lowe's Home Improvement in Big Rapids offer delivery and in-store pickup options?
Yes, Lowe's offers both in-store pickup and delivery services for customer orders.
How can I check the status of my order from Lowe's in Big Rapids?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if there are any changes to your order.
What payment options are accepted at the Big Rapids Lowe's store?
Lowe's accepts various payment methods including American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there nearby restaurants where I can eat before or after shopping at Lowe's in Big Rapids?
Yes, nearby restaurants include Culver's, Jimmy John's, and Ruby Tuesday. You can enjoy a meal before or after your visit to Lowe's.
What nearby services can I access if I need a locksmith near Lowe's in Big Rapids?
Minute Key and KeyMe Locksmiths are nearby locksmith services where you can get key cutting and lock services.
Where can I find propane near Lowe's Home Improvement in Big Rapids?
Blue Rhino Propane Exchange is a nearby propane supplier where you can exchange propane tanks.
Are there any nearby hotels if I need accommodation near Lowe's in Big Rapids?
Yes, Hampton by Hilton and Hampton Inn Big Rapids are nearby hotels offering accommodation for visitors.
Does Lowe's in Big Rapids support any community or educational associations?
Yes, Lowe's supports several associations including Lowe's Toolbox for Education, SkillsUSA, Boys & Girls Clubs of America, Habitat for Humanity, and more.