Question 1

How do I find a product online?

Accepted Answer

Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.

Question 2

How do I check my order status?

Accepted Answer

Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.

Question 3

How do I know if my order is ready to be picked up?

Accepted Answer

You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.

Question 4

How do I return or exchange an item?

Accepted Answer

Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us.  For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.

Question 5

How do I cancel an item from my order?

Accepted Answer

You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel.  Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.

Question 6

How do I locate information on recalls and product safety news?

Accepted Answer

Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.

Question 7

How do I place an order with a tax-exempt account?

Accepted Answer

Visit the customer service desk in store to apply for a tax-exempt account.

Question 8

It appears that I’ve been charged multiple times for an order. How can I resolve this?

Accepted Answer

These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.

Question 9

What types of products can I find at Lowe's Home Improvement in Benton Harbor, MI?

Accepted Answer

Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, and more suitable for both beginners and professionals.

Question 10

What are the operating hours of the Lowe's Home Improvement store in Benton Harbor?

Accepted Answer

The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Please note holiday hours may vary, with closures on certain holidays like November 27 and December 25.

Question 11

Does Lowe's Benton Harbor offer in-store pickup and delivery services?

Accepted Answer

Yes, Lowe's offers both in-store pickup and delivery services to its customers for convenient shopping.

Question 12

How can I check the status of my Lowe's order?

Accepted Answer

You can check your order status online by entering your order number or by logging into your MyLowe's account. You will also receive email updates if your order status changes.

Question 13

What payment methods are accepted at Lowe's Benton Harbor?

Accepted Answer

Lowe's accepts various payment options including American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.

Question 14

Does Lowe's provide installation services?

Accepted Answer

Yes, Lowe's offers a variety of installation services such as appliances, flooring, cabinets, doors, HVAC, lighting, and many more to support your home improvement projects.

Question 15

Are there any notable nearby places I can visit before or after shopping at Lowe's Benton Harbor?

Accepted Answer

Yes, nearby you can find Wings Etc., a popular American restaurant and bar, where you can enjoy a meal. There's also Minute Key for key and locksmith services and AT&T stores for mobile phone accessories and services.

Question 16

Can I find other home improvement or hardware stores near Lowe's Benton Harbor?

Accepted Answer

Yes, Walmart Benton Harbor, which includes a nursery and gardening section, is nearby and can be a complementary stop for your home improvement needs.

Question 17

Where can I find fitness and wellness options near Lowe's Benton Harbor?

Accepted Answer

Planet Fitness, a gym and health spa, is located nearby, providing a great opportunity to combine your home improvement shopping with a fitness session.

Question 18

Who can I contact for assistance or customer care at Lowe's Benton Harbor?

Accepted Answer

You may reach Lowe's customer care via email at customercare@lowes.com or by phone at +1 269-927-6000 for any inquiries or assistance.

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