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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Benton Harbor, MI, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,441 reviews
5 stars
690
4 stars
374
3 stars
154
2 stars
78
1 star
145
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing rudeness and lack of assistance from staff.
Product Availability
Customers noted that while the store has a good selection of products, there were instances of items being out of stock or not available.
Employee Helpfulness
Some reviews highlighted helpful employees, but many others expressed frustration over the lack of assistance when needed.
Installation Services
Numerous complaints were made regarding the quality and timeliness of installation services, with customers experiencing significant delays and issues.
Store Cleanliness
The store was generally described as clean and well-organized, contributing positively to the shopping experience.
- DBDon Baldwin6 days ago5.0Always great service here... John in flooring assisted us and was very helpful on getting us what we needed and loaded up.. Get this man a raise.
- NPNik PapalaJan 3, 20262.0How is it possible your BH location wood cutting machine “never” works?! Get it together multi-billion dollar company operating all over the US.
- BPBizzy PhilpottDec 22, 20251.0I needed help in the plumbing department to replace a piece on my hot water heater. 1st person I asked just said he didn't work in the department and walked off. Found another employee to get us help only to deal with more rudeness. You could tell right away we were inconveniencing her by even asking a question and when I showed her the photo of what we were needing her response was just replace it with the same stuff smh. I then explained that they don't make that stuff as she called it anymore it was discontinued in the 90s that's why we are upgrading she was like oh just use schedule 40. Again wrong because it's for hot water which I told her and she said oh no you can't use it. I said correct. She then just stared me down like what else do you want when she had yet to answer what I needed. So we left even more frustrated now not knowing what I need or even who to ask.
- NANikki AndrewsDec 13, 20255.0I can't find my cabinet return receipt but I wanted to give a huge shout out to Aaron, Carrie and Kyle for excellent customer services helping me replace some damaged cabinets during the craziness of the holidays. All the surrounding staff was so helpful, kind and great as well! Thank you so much!
- BMBranden MiskiewiczDec 8, 20251.0Tried to do an online order. Was overcharged by 4x locking me out of my credit card. Customer service acknowledged that this happens sometimes but otherwise was completely unhelpful. 12 different charges of varying amounts were put on my card. Even though I called 10 minutes after the order, only part of it was able to be cancelled. They then added shipping charges for the remaining items two days later as icing on the cake. Absolutely ridiculous.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Benton Harbor, MI?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, and more suitable for both beginners and professionals.
What are the operating hours of the Lowe's Home Improvement store in Benton Harbor?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Please note holiday hours may vary, with closures on certain holidays like November 27 and December 25.
Does Lowe's Benton Harbor offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to its customers for convenient shopping.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or by logging into your MyLowe's account. You will also receive email updates if your order status changes.
What payment methods are accepted at Lowe's Benton Harbor?
Lowe's accepts various payment options including American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's provide installation services?
Yes, Lowe's offers a variety of installation services such as appliances, flooring, cabinets, doors, HVAC, lighting, and many more to support your home improvement projects.
Are there any notable nearby places I can visit before or after shopping at Lowe's Benton Harbor?
Yes, nearby you can find Wings Etc., a popular American restaurant and bar, where you can enjoy a meal. There's also Minute Key for key and locksmith services and AT&T stores for mobile phone accessories and services.
Can I find other home improvement or hardware stores near Lowe's Benton Harbor?
Yes, Walmart Benton Harbor, which includes a nursery and gardening section, is nearby and can be a complementary stop for your home improvement needs.
Where can I find fitness and wellness options near Lowe's Benton Harbor?
Planet Fitness, a gym and health spa, is located nearby, providing a great opportunity to combine your home improvement shopping with a fitness session.
Who can I contact for assistance or customer care at Lowe's Benton Harbor?
You may reach Lowe's customer care via email at customercare@lowes.com or by phone at +1 269-927-6000 for any inquiries or assistance.