Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Benton Harbor, MI Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,431 reviews
5 stars
684
4 stars
372
3 stars
154
2 stars
76
1 star
145
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including long wait times, unhelpful staff, and lack of assistance when needed.
Product Availability
Customers reported issues with product availability and fulfillment, including incorrect orders and delays in receiving items.
Store Cleanliness
The store was generally noted to be clean and well-organized, contributing positively to the shopping experience.
Employee Helpfulness
While some customers praised individual employees for their helpfulness, many expressed frustration over the overall lack of assistance from staff.
Installation Services
Several reviews criticized the quality and timeliness of installation services, with customers experiencing significant delays and issues post-installation.
- RPRoger Pedat2 days ago5.0Knowledgeable and Helpful employees.
- JKJeff KleinNov 9, 20252.0Stopped in to get cabinets today and wanted a cabinet off top shelf. We needed someone to bring a forklift out to grab it. A guy named Matt came out and kept making off handed comments about doing it. He also mentioned he had to go look for barriers to block off the aisle ways. That took him 25 mins to find. Stood in the store and waited 50 mins just for him to get down 1 cabinet
- KCKaitlyn ChungOct 30, 20251.0If I could give them zero stars, I would. I have a 5 year Lowes protection plan that I'm trying to utilize for fridge repair without success. The protection plan does not have live people you can speak with, only a website with a chat function. I have a claim with an assigned technician out of Kalamazoo who has canceled/rescheduled three times now. I have called to speak to someone at this store 5 times this morning. The first time they put me on an eternal hold. I called back and asked for a manager, was transferred, and hung up on twice. The fourth time I called it rang and rang and the line went dead. The fifth time I was told the manager was busy and it would be over an hour wait time to get help. I asked for the district manager information and was told "I'm just a cashier answering the phone, I don't know who that is. I wouldn't know where to find that"... I called Lowes customer service and they said they don't have manager info, I have to call the local store to find out. I called Lowes corporate twice, was connected to someone in India both times, and both of those people hung up on me. DO NOT BUY THE PROTECTION PLAN FROM LOWES!! It's a total scam. I will not be purchasing ANYTHING from this Lowes in the future.
- EMEdie MOct 30, 20251.0From the store manager to the customer service desk…Terrible customer service! Do not buy an extended protection plan because it all goes through a third-party and then your local store wants nothing to do with it. Hung up on multiple times this morning. My daughter is not only a first responder, but has a five month old at home and a broken refrigerator for over a week now. Finally received an appointment today only for them to cancel because the technician “wasn’t feeling well” Yeah, I bet
- KCKyra ColemanOct 21, 20251.0I usually don’t bother leaving reviews, but I hope the right person sees this. The customer service here is honestly mind boggling. Lowe’s is supposed to be a place where customers can easily get help, yet the employees act like you’re an inconvenience for asking questions. And it’s not just one person everyone seems to have the same attitude. This has to be one of the easiest jobs in the world because most of them just walk around, and when you do ask for help, the response is always, “I don’t work in this department” or “I don’t know.” Lowe’s really needs to do a better job training its employees at this location.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Benton Harbor, MI?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, and more suitable for both beginners and professionals.
What are the operating hours of the Lowe's Home Improvement store in Benton Harbor?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Please note holiday hours may vary, with closures on certain holidays like November 27 and December 25.
Does Lowe's Benton Harbor offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to its customers for convenient shopping.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or by logging into your MyLowe's account. You will also receive email updates if your order status changes.
What payment methods are accepted at Lowe's Benton Harbor?
Lowe's accepts various payment options including American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's provide installation services?
Yes, Lowe's offers a variety of installation services such as appliances, flooring, cabinets, doors, HVAC, lighting, and many more to support your home improvement projects.
Are there any notable nearby places I can visit before or after shopping at Lowe's Benton Harbor?
Yes, nearby you can find Wings Etc., a popular American restaurant and bar, where you can enjoy a meal. There's also Minute Key for key and locksmith services and AT&T stores for mobile phone accessories and services.
Can I find other home improvement or hardware stores near Lowe's Benton Harbor?
Yes, Walmart Benton Harbor, which includes a nursery and gardening section, is nearby and can be a complementary stop for your home improvement needs.
Where can I find fitness and wellness options near Lowe's Benton Harbor?
Planet Fitness, a gym and health spa, is located nearby, providing a great opportunity to combine your home improvement shopping with a fitness session.
Who can I contact for assistance or customer care at Lowe's Benton Harbor?
You may reach Lowe's customer care via email at customercare@lowes.com or by phone at +1 269-927-6000 for any inquiries or assistance.