La-Z-Boy Ann Arbor

Reviews

• SM

  Syble McCormick

  5 days ago
  5.0
  Amanda was so helpful and showed such patience with me and my daughter in finding the right recliner for me and my needs. Guided us in the right direction for my what I needed. Thank You Again Amanda.
• MC

  Mary Collins

  Apr 1, 2026
  5.0
  My new sofa and love seat were delivered today. My entire experience with the Ann Arbor La-Z-Boy store was positive; from my salesperon, Amanda, to the gentlemen that delivered them. I definitely recommend this furniture store and will be back.
• DK

  Don Kirchhoff

  Mar 26, 2026
  5.0
  I am very thankful that Amanda was able to assist me in purchasing two rocker recliners. She is very personable and I appreciate all the help that she gave me in making selections. She provided recommendations that I had not thought of, and carefully explained options. When it came time to ordering the chairs, she double checked everything with me to make sure that the order was correct and that I was satisfied with the selections that I made. She patiently guided me through the process, and I don’t think that I could be more pleased. Looking forward to having the chairs in my house. Thank you.
• SA

  sharif anani

  Mar 24, 2026
  1.0
  We ordered 2 brand new recliners (swivel), around 2200 each. Delivery happened within the 6-8 week window we were given. However, one of the delivered chairs was faulty. When I noticed the fault, I asked the delivery person to take it back; we have small children that would make the defect worse (the rocking mechanism has interference) They took it, it spent 3 weeks with them, and came back as is, still damaged in the same exact way This time, we decided to call their post delivery support like they suggested, and we need to wait A WEEK TO GET ON A VIDEO CALL WITH A TECHNICIAN, I’m guessing just so I can show them what’s broken, and no idea how much longer to actually get the mechanism fixed. This is still in progress I do not think I would enter their showrooms again. Their employees have all been courteous and nice, but clearly understaffed on manufacturing and support. For the kind of money being spent, and the fact that the chair went back to the factory, it shouldn’t have come back broken AGAIN, and the wait certainly shouldn’t be this long Jesus Christ —UPDATE— I called sales and got a hold of Justin (the associate that sold us the chairs), and the best they could do was allow me to take a new chair from the showroom, pay for it in full, pick it up myself (or have me pay for delivery), and return it once my chair was fixed (I would be dropping it off as well). No ETA on the fix just yet, only a meet&greet with support over a video call ;) The sales associate also suggested that them reaching out to the support org/people would be no help at all, so he didn’t call them to figure it out, just asked me to call and ask for a supervisor. THIS IS A NEW CHAIR I would say overall, you’re better off finding a recliner at a used furniture store and fixing it up yourself, because once they take your money, the level of service you get from them is absolutely horrible
• SN

  Sarena Nuttall

  Mar 22, 2026
  3.0
  Associate was great, but the store (company in general) is a pass. Beware they charge you $100 per item to PICK UP FROM STORE. The price also changes depending on the COLOR you choose, and of course lots of hidden charges. We still special ordered a chair my husband loved but don’t plan on ever returning, and not recommending. Still waiting on the product to be delivered in order to give a full review. Go to Gardner White - we purchased more over there. :) A+ free delivery and the company really cares about making the customer want to come back.