Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Ann Arbor, MI Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,226 reviews
5 stars
624
4 stars
325
3 stars
105
2 stars
51
1 star
121
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees were praised for being helpful, while others were criticized for being unresponsive or rude.
Installation Issues
Numerous complaints about installation services, including delays, miscommunication, and poor quality of work.
Product Availability
Customers reported difficulties finding items in stock, with some items listed online as available but not found in-store.
Store Environment
The store is generally clean and well-organized, but some customers noted that it can be hard to find staff for assistance.
Return Policy
Confusion and dissatisfaction regarding return policies, with some customers feeling misled about the terms.
- MMM MeyerNov 16, 20253.0Wanted furnace filters and none were down from high up, then the wrong ones were got down. Difficult to find stuff there.
- TSTori SikorskiNov 12, 20251.0I am appalled with the service from this Lowe’s. My husband purchased a toro lawn mower, supposed to be delivered Saturday 8:00-8:00. We took the day off for it to never come. They called and said it was assembled wrong and would be delivered Monday. We said ok no problem but it needs to be after 2:30 because we already took Saturday off of work and your product was bad we’re not taking another day off. They said they’d make a note, if the delivery company reads it cool if not nothing they can do. What they CAN do is hire a proper delivery company that can accommodate customers that Lowe’s is letting down time after time. Ok fine, Monday no mower arrives. Rescheduled to Wednesday… same delivery song and dance nothing can be guaranteed. Which is quite clear at this point unfortunately. Wednesday comes and by no surprise no mower!!!!! Thursday comes there is a mower… it’s extremely dirty footprints all over it and the battery is shot. Not a chance or starting. So we call and cancel for a refund and go to Weingartz who was not surprised at all to see us and said they get people from Lowe’s all the time with this problem! So Lowe’s came and picked up the broken junk mower they delivered (at 12:15, not after 2:30 because why would anybody read a note) Now some time has passed I checked our bank account to see the refund … and it’s short $79 !! for delivery that was supposed to be free! I’m livid and expecting Lowe’s to make this right which is crazy because they’ve messed so many things up at this point how could I even expect a proper refund at this point. Avoid this store.
- ASAlex SchramNov 10, 20255.0Always a good experience. I'm in here nearly every day. Wanda is such a kind warm person to deal with as a cashier. She just knows what she's doing.
- JLJoanna Kelly LyonsNov 7, 20255.0The sales team were absolutely wonderful. We had to get a new stove. The warranty company was also wonderful. We got our new oven, stove. Now I'm a retired chef and baker, so as I'm learning it.. I'm absolutely in love. Thank you to your sales team.
- JHJackie HowesOct 27, 20255.0Dryer was not drying...Selena took care of the issue immediately and replaced the dryer. Selena cared and is great at her job. Thank you!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Ann Arbor, MI?
Lowe's offers a wide range of products including appliances, paint, patio furniture, home décor, tools, flooring, plumbing supplies, grills, lumber, and gardening equipment.
What are the store hours for Lowe's Home Improvement in Ann Arbor?
Lowe's is open Monday through Saturday from 6:00 AM to 10:00 PM, and on Sunday from 8:00 AM to 8:00 PM.
Does Lowe's in Ann Arbor offer delivery and in-store pickup services?
Yes, Lowe's provides both delivery and in-store pickup options for customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account; email updates are also provided.
What installation services does Lowe's offer?
Lowe's offers installation services for appliances, flooring, windows, doors, HVAC systems, garage doors, and more to help with your home improvement projects.
Which payment options are accepted at Lowe's Home Improvement in Ann Arbor?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa payment methods.
Are there free delivery or return services available at Lowe's?
Yes, Lowe's provides free delivery, free haul away, free shipping, easy returns, and easy exchanges for many products.
What nearby places can customers visit before or after shopping at Lowe's Ann Arbor?
Customers can visit nearby places like Culver's for a meal or Blue Rhino Propane Exchange for propane needs, enhancing their shopping trip experience.
How can nearby gas stations like Shell help customers visiting Lowe's in Ann Arbor?
Nearby Shell gas stations provide convenient refueling options for customers traveling to or from Lowe's, making it easier to complete errands in one trip.
Are there other related stores near Lowe's Ann Arbor that offer home decor or flooring supplies?
Yes, Esquire Interiors and Hagopian Rug Cleaning are nearby stores offering home decor, window treatments, carpet, and flooring products.