Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Ann Arbor, MI offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,232 reviews
5 stars
627
4 stars
326
3 stars
104
2 stars
52
1 star
123
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees were praised for their helpfulness, while others were criticized for being unresponsive or unhelpful.
Product Availability
Customers reported difficulty finding specific items and inconsistent stock levels, leading to frustration.
Installation Issues
Numerous complaints about installation services, including delays, poor communication, and additional unexpected costs.
Store Cleanliness
Generally positive feedback regarding store cleanliness and organization.
Delivery Problems
Frequent issues with delivery services, including missed deliveries and damaged products.
- BBBruce BirdJan 5, 20261.0Purchased a Frigidaire Refrigerator on Black Friday. I am on my 3rd Refrigerator. Lowe’s is horrible. They kept telling me to call Frigidaire. Frigidaire said it was Lowe’s. First refrigerator arrived multiple dents. Second one water coming out of water filter housing. Lowe’s said they were sending a repair person. A delivery guy showed up and said we need a new refrigerator. 3rd refrigerator showed up. Customer service says delivery team will provide compensation for 4 days of time off, so far nothing. Never again will I buy here
- CCCritter Musico (Crystal Critter)Dec 30, 20255.0Needed 5 pains of glass cut for our windows and the clerk was on it and knew what he was doing. Great fast friendly service. 100%
- LGLeonardo GonzalezDec 10, 20255.0Always clean, friendly and helpful staff. Great prices and selection.
- JJJesse JohnsonNov 26, 20251.0I would give zero stars if it was an option. If you are a pro, do not go here.The pro duc is unskilled and the store managers completely unwilling to work with contractors on mistakes that they made.
- TSTori SikorskiNov 12, 20251.0I am appalled with the service from this Lowe’s. My husband purchased a toro lawn mower, supposed to be delivered Saturday 8:00-8:00. We took the day off for it to never come. They called and said it was assembled wrong and would be delivered Monday. We said ok no problem but it needs to be after 2:30 because we already took Saturday off of work and your product was bad we’re not taking another day off. They said they’d make a note, if the delivery company reads it cool if not nothing they can do. What they CAN do is hire a proper delivery company that can accommodate customers that Lowe’s is letting down time after time. Ok fine, Monday no mower arrives. Rescheduled to Wednesday… same delivery song and dance nothing can be guaranteed. Which is quite clear at this point unfortunately. Wednesday comes and by no surprise no mower!!!!! Thursday comes there is a mower… it’s extremely dirty footprints all over it and the battery is shot. Not a chance or starting. So we call and cancel for a refund and go to Weingartz who was not surprised at all to see us and said they get people from Lowe’s all the time with this problem! So Lowe’s came and picked up the broken junk mower they delivered (at 12:15, not after 2:30 because why would anybody read a note) Now some time has passed I checked our bank account to see the refund … and it’s short $79 !! for delivery that was supposed to be free! I’m livid and expecting Lowe’s to make this right which is crazy because they’ve messed so many things up at this point how could I even expect a proper refund at this point. Avoid this store.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Ann Arbor, MI?
Lowe's offers a wide range of products including appliances, paint, patio furniture, home décor, tools, flooring, plumbing supplies, grills, lumber, and gardening equipment.
What are the store hours for Lowe's Home Improvement in Ann Arbor?
Lowe's is open Monday through Saturday from 6:00 AM to 10:00 PM, and on Sunday from 8:00 AM to 8:00 PM.
Does Lowe's in Ann Arbor offer delivery and in-store pickup services?
Yes, Lowe's provides both delivery and in-store pickup options for customers.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account; email updates are also provided.
What installation services does Lowe's offer?
Lowe's offers installation services for appliances, flooring, windows, doors, HVAC systems, garage doors, and more to help with your home improvement projects.
Which payment options are accepted at Lowe's Home Improvement in Ann Arbor?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa payment methods.
Are there free delivery or return services available at Lowe's?
Yes, Lowe's provides free delivery, free haul away, free shipping, easy returns, and easy exchanges for many products.
What nearby places can customers visit before or after shopping at Lowe's Ann Arbor?
Customers can visit nearby places like Culver's for a meal or Blue Rhino Propane Exchange for propane needs, enhancing their shopping trip experience.
How can nearby gas stations like Shell help customers visiting Lowe's in Ann Arbor?
Nearby Shell gas stations provide convenient refueling options for customers traveling to or from Lowe's, making it easier to complete errands in one trip.
Are there other related stores near Lowe's Ann Arbor that offer home decor or flooring supplies?
Yes, Esquire Interiors and Hagopian Rug Cleaning are nearby stores offering home decor, window treatments, carpet, and flooring products.