Brand Certified
Ferguson Home
3.9(64 reviews)
Certified by Ferguson Home • Mar 01, 2026
Business Details
5212 Jackson Rd, Ann Arbor, MI
48103, United States
Certified by Ferguson Home • Mar 01, 2026
(734) 761-8820
Certified by Ferguson Home • Mar 01, 2026
https://www.fergusonhome.com/showroom/branch/ann-arbor-mi-showroom-1463
Certified by Ferguson Home • Mar 01, 2026
About
Certified by Ferguson Home • Mar 01, 2026
Bathroom Supply StoreKitchen Supply StoreLighting StoreAppliance Store
Whether you’re designing a new home or renovating a single room, Ferguson Home offers an unmatched selection of bath, kitchen, and lighting products by renowned brands, ensuring you’ll find everything you need for your project in Ann Arbor, MI. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.
Details
- DeliveryNot available
- Curbside pickupNot available
Location
Certified by Ferguson Home • Mar 01, 2026
Hours
Certified by Ferguson Home • Mar 01, 2026
Reviews
3.9
64 reviews
5 stars
40
4 stars
5
3 stars
4
2 stars
3
1 star
12
- BABashar AlmadaniFeb 8, 20265.0We were introduced to Fergusons by an interior designer and had a good experience picking out appliances and furnishings for our kitchen remodel. The prices seemed reasonable from what I can recall. Fast forward a few years later and our beverage fridge went bad and stopped cooling. Fortunately it was still under warranty and when I reached out to the store, the showroom manager herself Heidi Gillespie reached out to me and worked with me and the manufacturer to get the unit replaced. She was responsive, considerate, and professional - all traits that are harder to come by these days. I appreciate her and her help very much!
- JKJohn KumpelisJan 28, 20261.0Not much for displays....
- EJElisabeth JonesNov 1, 20251.0Beautiful showroom too bad the staff seemed professionally trained in pretending customers don’t exist. I walked in without an appointment, spent about 20 minutes looking around and apparently triggered their don’t make eye contact protocol. It’s a lovely showroom but unless you enjoy being treated like you wandered into a top secret facility by mistake, shop elsewhere.
- ADAkshay DesaiOct 17, 20255.0Nearing completion on a very rushed master bathroom remodel. We worked with Karah at Ferguson who had extremely deep expertise both in the products we needed and valuable guidance on product install, design, and color choices to match. Given our rush, we were able to - within 2 hours - align on the right fixtures and get rough plumbing aligned before we walked out. Karah was extremely fast and accurate to what we needed and built our shopping cart and options easily. After our first purchase, Karah continued to be extremely helpful with design ideas and helped my wife significantly in picking light fixtures and matching metal colors, etc. We used a contractor not a designer and Karah’s knowledge vastly helped our remodel be successful in a short time frame. Karah responded to emails extremely fast and went above and beyond to help answer our questions and provide us information. Overall fantastic experience and will be returning for our kitchen remodel.
- DDDavid DailySep 25, 20244.0Great service and have merchandise to show.
Frequently Asked Questions About Ferguson Home
How long do I have to return an item?
For most items, you may initiate a return for refund of the purchase price (not including shipping) within 90 days of receipt. Items cannot be returned or exchanged after 90 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.
Which items are eligible for return?
*Most items can be returned within the stated time frame for a refund (see EXCEPTIONS list below).
To qualify for a general return, the item:
Must be in resalable condition
Must be free from scratches and/or defects
Must not have been installed
Must be in the original manufacturer’s box and packaging and be free of writing.
Must not be missing pieces
Must not be clearance/liquidations/closeout
EXCEPTIONS
Certain product categories have specific returns policies.
Tile & Flooring
Appliance
Furniture
Is there a restocking fee?
No. There is no restocking fee on returned items.
The item I received was defective. How do I get a refund?
You may initiate a return for a defective item within 90 days of receipt for a full refund.
I received the wrong item. How do I get a refund?
You may initiate a return for an incorrect item within 90 days of receipt for a full refund.
How do I set up a return?
You can set up your return online at with your Fergusonhome.com account. An account is necessary to set up returns or cancel orders.
Account Holders
Sign into your account.
Choose “Set up a Return” and follow the on-screen instructions.
Guest User
Select “Orders & Returns” link from the header on Fergusonhome.com, then choose “Set up a Return”
Follow the on-screen instructions to create an account so you may set up your return.
How do I send my return?
We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location.
Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service.
If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup.
How do I cancel an order?
Because our orders process quickly, there is a very short period of time in which an order can be cancelled.
Locate your order by logging into your account. You must have a Fergusonhome.com account to cancel an order. If you placed your order as a “Guest” you must create an account to proceed.
If a “Cancel Order” button is visible, you may cancel your order online without assistance.
If the “Cancel Order” button is not visible, it may be possible to request cancellation before an order ships by contacting our customer service team.
When should I expect my refund?
For most general or defective returns, we will process your credit once we have confirmation that the item has been received and inspected by our warehouse. Please allow 5 to 10 business days following delivery to our warehouse for credits to be issued. Refunds will be issued per our return policy.
For refused shipments, damaged shipments, and freight claims filed within two (2) business days of receipt, credit will be issued as soon as possible. However, please allow 5 to 10 business days to complete processing.
What is a Freight Return Label and when will I receive it?
A Freight Return Label is used to return items via freight (semi-truck, LTL, etc.). This shipping method is used for bulky, heavy, or palletized products.
A Freight Return Label will automatically be issued at no charge for defective returns.
Freight Return Labels for general returns are offered at a per-pallet-flat-rate. The cost will be deducted from your credit.
Labels are emailed separately from your return authorization email. Your label will come with instructions and carrier contact information for scheduling pick-up timeframe.
What is a Call Tag and how does it work?
A call tag is an additional convenience option for general returns, and is set up when a shipping carrier needs to pick up an item from your home or business and deliver it back to our warehouse. Call tags are for parcel shipments (UPS only) and must be set up through customer service.
The cost of a call tag is $8.00 per package, plus the cost of shipping. The total cost of all call tags combined with all shipping charges will be deducted from your credit amount. A call tag takes 24 hours to process. Once processed, the carrier will make up to 3 attempts to pick up the package(s) from your home or business.
My purchase was damaged in transit. How do I return it, request a replacement, and/or file a claim?
You may log into your account to access the return request tool. When setting up the return please select “it was damaged in shipping” as the return reason. In the description please provide as much detail as possible of the damage. You will be prompted to upload three (3) photographs of the damage.
If you notice damage while the carrier is on site, DO NOT take possession of the damaged product(s). Instead, take a picture of the damage, gather copies of the paperwork from the carrier (if possible), and refuse delivery. Next, contact the customer service team.
If you notice damage after delivery (concealed damage), take pictures of the damage, and complete the return online, or contact the appropriate customer service team. Items shipped via ground shipping must be reported within 30 days. Freight carriers only allow two (2) business days after delivery to file a freight claim. You may set up a claim online through your account.
We will not be able to help with any complaints of damages, including visible or material defects, after the product has been installed or altered.
I did not receive all my products. What do I do?
There are occasions when an order is shipped from multiple locations and will arrive at different times. In the event that all material is not delivered, please contact our customer service team.
My purchase was lost in transit, what should I do?
In case of a lost shipment, please contact our customer service team as soon as possible for assistance.
Who do I contact if I need assistance with a return?
Please call one of our teams for help:
All Products: (800) 375-3403
Appliance Specialist Team: (855) 484-3292
Flooring & Tile Specialist Team: (855) 484-3293
What can I pay with?
We currently accept the following forms of payment:
Amazon Payments: Amazon Payments allows members to establish an account for easy payment at checkout. For more information, visit: https://payments.amazon.com/sdui/sdui/home
Ferguson Line of Credit
Check: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
Credit cards: VISA, MasterCard, Discover, and American Express. Your card must have a verifiable billing address.
PayPal: PayPal allows members to have a personal account linked to any bank account or credit card for easy payment at checkout. Visit: https://www.paypal.com.
Wire transfers: Once you've created your cart on one of our sites, contact us and we'll help by getting you additional information and assist with processing your order.
What types of products can I find at Ferguson Home in Ann Arbor?
Ferguson Home offers a wide selection of bath, kitchen, lighting products, and appliances from renowned brands to support your home building or renovation projects.
What are the showroom hours for Ferguson Home in Ann Arbor?
The showroom is open Monday through Friday from 9:00 AM to 5:00 PM and closed on Saturdays, Sundays, and major holidays.
How can I return an item purchased from Ferguson Home?
You can initiate a return within 90 days of receipt through your online account at Fergusonhome.com. Items must be in resalable condition and in original packaging.
Is there a restocking fee for returns at Ferguson Home?
No, Ferguson Home does not charge a restocking fee on returned items.
How do I set up a return or cancel an order at Ferguson Home?
Log into your Fergusonhome.com account to set up a return or cancel an order. Guest users need to create an account. Some orders may only be canceled within a brief window before shipment.
What payment methods does Ferguson Home accept?
Ferguson Home accepts Amazon Payments, Ferguson Line of Credit, checks, major credit cards (VISA, MasterCard, Discover, American Express), PayPal, and wire transfers.
Are there nearby places of interest around Ferguson Home in Ann Arbor?
Yes, nearby places include Discount Tire for automotive needs, Panera Bread for dining, and Bricks & Minifigs Ann Arbor as a hobby store, which you might visit before or after shopping at Ferguson Home.
How can I use nearby transportation or services when visiting Ferguson Home?
Nearby services such as DFCU Financial offer banking, and streets with businesses like Sherwin-Williams paint store can help complete your home project errands when visiting Ferguson Home at 5212 Jackson Rd.
What local amenities are available near Ferguson Home for personal care?
Near Ferguson Home, you can find personal care services such as Nail Bar, Hair by Tiffany salon, and Facial Innovations By Shari for beauty and spa treatments during your visit to Ann Arbor.
Can I enjoy some entertainment or leisure activities near Ferguson Home?
Yes, Clueless Escape Room offers fun escape room games, and Ann Arbor Mixed Martial Arts provides martial arts classes nearby, making it convenient for visitors to balance home improvement and leisure.
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