Brand Certified
Lowe's Home Improvement
4.1(829 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
164 New County Road, Thomaston, ME
04861, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(207) 226-4036
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/ME-Thomaston/2496
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Thomaston, ME is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
829 reviews
5 stars
406
4 stars
230
3 stars
95
2 stars
32
1 star
66
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some staff were praised for being helpful and friendly, while others were criticized for being unprofessional and unresponsive.
Product Issues
Numerous complaints about special orders and appliance deliveries being incorrect or delayed, leading to significant customer frustration.
Store Experience
Generally positive feedback about the store's cleanliness, organization, and product availability, although some customers noted difficulties in finding assistance.
Staff Knowledge
Staff knowledge varies; some employees were commended for their expertise, while others were described as unhelpful or lacking product knowledge.
- DSDonna StrawserJan 2, 20262.0Continuing my window saga, I was supposed to receive my special order window yesterday, Jan 1. I ordered this window July 11, 2025! Instead of a new construction window, I received a replacement window TWICE. Management does nothing. Window department does nothing. My frustration with this company and this store is off the charts! They do not care! So I get a note on this review to contact their customer service. Ha. Joke. I did this after last review and they said we can’t believe this happened. We will contact their customer service store managers. Lot of good that did. I wish I had $1 for every minute I have spent trying to get this window. What a horrible experience.
- PHPhilip HDec 31, 20255.0Great experience delivering here yesterday. The roads were bad so I called ahead to say I’m going to really be pushing the 4pm receiving deadline. The guys were great. I rolled up at 3:58 worried but they were waiting for me. Got me unloaded in no time. Best Lowe’s experience. I don’t remember the store number but arrived at 3:50 at another Lowe’s and they refused me. Give these guys a raise
- SLshawn lachanceDec 13, 20255.0Nice, clean, big store. If you need something for your house its probably there.
- DSDonna StrawserDec 5, 20252.0Do NOT special order anything in doors/windows from this store. We ordered 9 windows for a new construction home on July 11, 2025. They came in at the beginning of October and 7 of the 9 windows were for replacement, not new construction. It took several more weeks, 5 came in correct, one was broken and the double window was STILL a replacement window. We got the broken one replaced at the end of Nov. Now the other supposed to come in January 2026. TOTALLY UNACCEPLTABLE.
- BBBrittany BarnesDec 2, 20255.0I was just in two days ago (11/30) to find a small Christmas tree for my living room. The gentleman working outside at the kiosk in the blustery weather was so friendly, despite the cold temperatures! He noticed the tree was a bit flattened out and offered to give me a discount, which I said was not necessary, but he did anyways and it was such a welcome surprise. I feel terrible that I did not take down his name, but it was around 12:45 PM on 11/30. I hope this message is shared with him. You made my day!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Thomaston, ME?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, hardware, lighting, lawn and garden equipment, tools, and more for all your home improvement needs.
What are the store hours for Lowe's Home Improvement in Thomaston, ME?
Lowe's Thomaston is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 7:00 PM, with adjusted hours on certain holidays.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
What brands are available at Lowe's Home Improvement in Thomaston?
Lowe's carries trusted brands like GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, Kobalt, and more across various product categories.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account to receive email updates on any changes.
What are the payment options accepted at Lowe's Home Improvement?
Lowe's accepts payments via American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa cards.
Are there recycling services available at Lowe's?
Yes, Lowe's provides recycling services for electronics, light bulbs, and batteries.
Which nearby places can I visit around Lowe's Home Improvement in Thomaston?
Nearby places include Nouria convenience stores and gas stations, Golden Nozzle Car Wash, McDonald's restaurants, and several automotive dealerships such as Shepard Chrysler Dodge Jeep Ram and Shepard Toyota.
How can nearby gas stations like Shell help when visiting Lowe's in Thomaston?
Nearby Shell gas stations offer convenient refueling options for customers traveling to or from Lowe's, making it easy to plan errands and visits efficiently.
Is there a nearby car wash where I can clean my vehicle after visiting Lowe's?
Yes, the Golden Nozzle Car Wash is located near Lowe's, allowing you to clean your vehicle before or after your home improvement shopping trip.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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