Lowe's Home Improvement

Reviews

• CJ

  Cheryl Jaynes

  Apr 25, 2026
  1.0
  As much as I appreciate the help, I get when in the store, unfortunately, the online ordering to the store, is what has made the decision for me to find my appliance purchasing elsewhere. I had ordered in over the stove microwave to match the whirlpool refrigerator I just purchased from them. I ordered the microwave on 4/6/26, because there was not one in stock at the store, it was scheduled to arrive at the store for pickup on 4/14/26. I received emails stating there was a delay. Last week I checked the website and it showed 1 in stock, available for pickup, within 3 hours. I checked the status of the one I had ordered and it still said delay. I called the store to verify there was one there. I explained, I had ordered one online. They checked the status and said the one I ordered was not there yet. And I could call customer service to get a better e t a. I was told I could not have the 1 in stock. As of today 4/25/26, it still shows 1 in stock, available for pickup within 3 hours. I reached out to customer service who apologized for the delay. I had hoped, they would resolve the situation by letting me go pick up the 1 in stock. I was told I could cancel my online order, go to the store and purchase the one in stock, but since I ordered it, there has been and increase in the price,so I would need to pay the increased price, about $80 more if I wanted to purchase it today. There wasn't any other options they could offer me. At this point, I am very frustrated and disappointed with the online service, and failure to resolve the situation. Again,I ordered online because it matched, the whirlpool refrigerator I had just purchased from them, and was not in stock in the store. I was aware that it would be shipped to the store and ready for pick up within 7 to 10 days from the order date. Now I have been waiting over 3 weeks for an item that they have had in stock for the past 2 weeks!!!
• YA

  Yousuf Alokozay

  Apr 15, 2026
  5.0
  What a great team, Kevin from evening shift he helped me a lot thank you!
• ER

  Evan Root

  Apr 13, 2026
  5.0
  Their customer service and safety to all the customers is exceptional
• SM

  Steve Marzza

  Apr 12, 2026
  1.0
  Everything I buy from here breaks. Brand new leaf blower, Arian snow blower, blinds for my house. Every single thing. Pair $1500 for a new snow blower and the motor cracked in half and they don’t honor the warranty. You have to bring it to some place in Falmouth and they’re trying not to honor the warranty. It’s a constant fight with these guys and their poor products. Bought a lawn mower and it broke in a month. Brought it back and had to wait over a year for a replacement.
• SL

  Shauna Larrabee

  Apr 6, 2026
  1.0
  I arrived for a curbside pickup order for soil and waited at least 10 minutes before anyone came out. An employee then told me to pull up to the mulch/loading area and said someone would help load the order. I did that, and then waited another 15 minutes, but no one ever came to load it. I was left standing there with no help. What makes this even more frustrating is that my order was marked as picked up at 1:09 PM, even though at 1:20 PM it had still not been loaded and I had not actually received it.I then went to Lawn & Garden for help, where the response felt dismissive and unhelpful. After that, I had to go back to customer service, where it took about another 15 minutes before I was finally assisted. After that experience, I went back in to have keys made, and employees refused to make them for me and instead just directed me to use the self-service key machine. At that point, I left and decided to go to a competitot instead. Overall, this was a very poor curbside pickup and customer service experience. The order was marked picked up before it was actually provided with zero followup by employees. We will not be using this service again.

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