Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Brunswick, ME Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
956 reviews
5 stars
461
4 stars
251
3 stars
98
2 stars
47
1 star
99
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and long wait times for assistance.
Product Quality
Several reviews highlighted issues with damaged or defective products, leading to multiple returns and dissatisfaction.
Staff Availability
Customers frequently noted difficulty in finding staff to assist them, with some expressing frustration over the lack of help during their visits.
Positive Employee Interactions
Despite negative experiences, some customers praised specific employees for their helpfulness and knowledge.
Delivery Issues
Numerous complaints were made regarding unreliable delivery and installation services, causing significant inconvenience to customers.
- JDJenny D.6 days ago2.0This is the second time I've experienced horrible customer service at this Lowe's, so now I'm posting. This time, I ordered curbside pickup of two bags of ice melt *because I'm six weeks post joint replacement surgery and needed curbside pickup.* I arrive, and there's no option for someone to bring it out! So, I grab my cane and walk into the holding area of my order. I pressed the button for help and waited. And waited. Thankfully there was a cart nearby, so I grabbed that once I realized no one was coming anytime soon. But then I limped in to get my order, and there was a freaking door sitting in front of it. Finally a guy arrived, and he moved the door and put the bags in my cart. Cool. But he doesn't ask if I need help out to the car! Just goes back to whatever. So, I limp out to my car, put the bags in the car one-handed and in no way safe for my recovery -- and that is my last trip to Brunswick Lowe's. I hate it because I know they're a decent company, so I'd rather give them my money than many others, but that's it. Done. Thankfully we still have some small shops around here that I can support instead.
- RBRon BishopNov 8, 20254.0Lookin for trailer axle parts Had all what I needed
- RDrhonda dunningNov 4, 20253.0I get most of what I need at Lowe's but most people there cannot help you They don't know where things are it's not like it used to be where people knew what you were talking about and could actually help you as a woman I could go in there and know that there would be someone to help me Now nothing... So frustrating
- SPSuzanne PratsOct 30, 20253.0Thank you or your informed staff
- DRDon ROct 25, 20251.0The website was absolutely awful. There is zero customer service, nothing. I added a washer dryer combination to my cart and it putva generator in the cart, Hello. When I used their customer service option, ya, no one answered. Lowe's is perhaps the worst customer service I have ever seen. This isn't the first time I've experienced inferior customer service at Lowe's in Brunswick Maine. I purchased all my bathroom remodeling supplies at Lowe's. The sink was completely broken, it was actually in 4 pieces. Yes, they exchanged it, but after a 45 minute drive each way. I had to returned two boxes of tile that were defective, yes another trip back to the store. The medicine cabinet I purchased had rust on the hinges, yet another trip back to Brunswick. If you do business with them open every single thing your purchase. Be sure to verify its integrity before you even leave the premises. I must have lost my mind to believe that they would have improved their product quality or customer service. I worked in the retail arena for many years. As a district manager for over 20 years, I would not have allowed incompetence such as this.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What kinds of products can I find at Lowe's Home Improvement in Brunswick, ME?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing supplies, outdoor equipment, and more.
What are the operating hours for Lowe's Home Improvement in Brunswick, ME?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 7:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement in Brunswick provide delivery and pickup services?
Yes, they offer both in-store pickup and delivery services for customer convenience.
How can I check the status of my online order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also provided for any changes.
What is the return policy at Lowe's Home Improvement?
Most items can be returned within 90 days. Returns from Lowes.com can be started online, and in-store returns require proof of purchase at the customer service desk.
Are installation services available at Lowe's in Brunswick?
Yes, they offer various installation services including appliances, flooring, cabinets, doors, lighting, and more.
What payment options are accepted at Lowe's Home Improvement?
They accept American Express, cash, checks, Diners Club, Discover, MasterCard, and Visa.
Is Lowe's Home Improvement located near any other useful services in Brunswick?
Yes, nearby places include Minute Key for locksmith services, Blue Rhino Propane Exchange for propane needs, and Portland Glass of Brunswick for auto glass services and building supplies.
How can a customer use nearby places like Yankee Ford Brunswick or Darling's Brunswick Ford when visiting Lowe's?
Customers can conveniently visit these nearby car dealers and gas stations before or after shopping at Lowe's, facilitating vehicle purchases, services, or refueling during their trip.
Are there any leisure or dining options near Lowe's Home Improvement in Brunswick?
Yes, nearby leisure and dining options include Yankee Lanes bowling alley, Fielders Choice Ice Cream shop, and Auntie Anne's pretzel stand, perfect for customers who want to relax or grab a snack before or after shopping.